United States
No live help over chat or the phone. Placed an order on Thursday and have no clue if it is actually being processed or not. Got an automated message saying they contacted our veterinary to check on the prescription but no updates since then on the prescription check being completed or not. Waiting for over 20 minutes on the phone and just saw other reviewers here complaining about no live help being provided.
Stay away - horrible experience with this merchant. Placed an order with the wrong address by mistake. After contacting the company they told me to try to fix the address with the USPS. By the time I was able to contact the USPS, the item was already being returned to the seller. I would be happy to pay a reasonable fee to have the item reshipped since the incorrect address was my fault. However, they said my item was going to be DESTROYED instead of returned to them. Does it make any sense? An item worth almost $200 being destroyed? To add insult to injury they offered to reship the item at 50% of the original price. Note that they do not mention the need to destroy your order anywhere on their Warranty & Return Policy page. They should have better customer care policies and they should disclose that their entire operation is run from China without any support in the US. So here you have, deal with this merchant at your own peril!