1800PetMeds is your online pet store offering discount prices on pet supplies, medications, products, vitamins and supplements for your pet. Discount Prices on Pet Supplies, Frontline Plus, Advantage, Heartgard Plus, Sentinel, Interceptor, and more.
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Is PetMeds legit?
PetMeds (www.1800petmeds.com) has a 3.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Public & Local Services and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 28% give 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-28.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, polite, and understanding during every single phone interaction. People really appreciate the prompt and efficient support provided over the phone by knowledgeable and cheerful team members who genuinely care about their clients. Many individuals note that the representatives take their time to thoroughly answer questions and resolve issues smoothly.
Some reviewers were not happy with unexpected shipping delays, missing order notifications, and difficulties reaching customer service representatives. Consumers also noted recurring problems regarding incorrect items arriving or extremely long phone wait times when seeking urgent assistance.
Auto-generated from all reviews of this business. For reference only.
I ordered special hydrolized dog food for my Bulldogs. I mailed in the prescription from our vet. The orders were placed for $1071.00. My credit card was charged & then the orders were cancelled. It has been eight days & the transaction charges have not been released by PET MEDS merchant bank. I am no longer disappointed. I am angry. Where is my $1071.00? PET MEDS, this is a piss poor way to handle your customer service. Do better!
Reply from PetMeds2026-08-22
Dear Lucian, We're truly sorry to hear your experience was negative. We value your feedback and would like to understand more about what went wrong. Please contact us at [email protected]/1-800-738-6337 so we can address your concerns directly. We're committed to improving and hope to regain your trust.
Sincerely,
The PetMeds Team
Every single time I try to get a refill they say they have to contact my vet, even though they have valid prescriptions. Never once have they just used a refill on file. This delays shipping which is annoying, but also bothers the vet for no reason. They also cancel orders when you use a discount code, and then won’t honor it because they claim you already used it. Go to Chewy, they’re way better
Reply from PetMeds2026-08-20
Dear Debi, We're truly sorry to hear your experience was negative. We value your feedback and would like to understand more about what went wrong. Please contact us at [email protected]/1-800-738-6337 so we can address your concerns directly. We're committed to improving and hope to regain your trust.
Sincerely,
The PetMeds Team
The first couple shipments arrived without any problems. Then the 3rd never showed up, they said they mailed a complimentary prescription, well neither showed. My dog has to have this medicine 4x a day so I had to drive 2hrs, ive moved, to my old dogs vet. So I decided id try one more time with Petmeds so I ordered some again...sadly they refunded me once of the 3 purchases and never received any 3 of the orders. I have to have a reliable pet prescription because of my dogs health so I've canceled with petmeds. Now, looking for an alternative or ill have to make a drive once a month, sad.
Reply from PetMeds2026-08-15
Dear Patrick, we’re truly sorry to hear that three of your order never arrived. We understand how frustrating that can be, and sincerely apologize for the inconvenience. We're actively looking into the cause and taking steps to prevent future delays. Please reach out to us at [email protected]/1-800-738-6337 with your order number so we can make things right. Thank you for your patience.
Sincerely,
The PetMeds Team
I ordered a medication for my cat that was listed on the website in details as well as images on the medication bottle as Chicken Flavored. I received the product, and it's Cherry Flavored. I reached out via text to Pet Meds thinking it'd be a quick response. No response to the text for 2 days, despite the auto response saying an agent would be with me in 3 minutes. I then turned to email instead and sent an email on July 31 detailing my issue. I received a response a day later - great - indicating that yes, the webpage was wrong and would I like a refund. I said yes, I'd like a refund on the same day. It's now 12 days later, I've nudged via email to check in 4 times after a few days of silence, and have yet to receive a reply. I turned back to text again yesterday to see if that got a response, again it noted 3 minutes and you'll have an agent, yet - no response still a day later. When you get the email that asks you to take a survey on how they did, it doesn't even go to a survey. I am beyond frustrated at this point, this is the absolute worst customer service I've ever received anywhere.
Reply from PetMeds2026-08-12
Dear Kim,
We’re very sorry for the delay in getting back to you and understand how frustrating this experience has been. This is certainly not the level of service we want our customers to experience.
We were made aware of the discrepancy with the flavor listed for the Prednisolone Oral Solution and updated our website earlier this month to correctly reflect the cherry flavor. We truly appreciate you bringing this to our attention and giving us the opportunity to correct it.
Your refund has been processed, and a member of our Customer Care team will be reaching out to you directly so we can discuss your experience further and make sure your concerns are addressed.
We appreciate your patience, Kim, and sincerely apologize for the frustration this situation has caused.
Sincerely,
The PetMeds Team
Petmeds has consistently screwed up my pets prescription so many times I left and went to another pharmacy. They keep losing refills so I keep having to send the same prescription over and over. No apology. Customer service could not care less. Go to chewy. They will cover the cost of a ten day supply of meds for emergencies.
Reply from PetMeds2026-08-05
Dear Lem, We're truly sorry to hear your experience was negative. We value your feedback and would like to understand more about what went wrong. Please contact us at [email protected]/1-800-738-6337 so we can address your concerns directly. We're committed to improving and hope to regain your trust.
Sincerely,
The PetMeds Team
Set up autoship for my 13 yr old dog in heart failure. Thought all was good, ran out of meds and called and was told there is no account!!!!!! I have email showing we have the account.
Reply from PetMeds2026-07-14
Dear Melodie, We're truly sorry to hear your experience was negative. We value your feedback and would like to understand more about what went wrong. Please contact us at 1-800-738-6337/[email protected] so we can address your concerns directly. We're committed to improving and hope to regain your trust.
Sincerely,
The PetMeds Team
Charged hundreds for medication for my dead dog. They don't care.
My dog passed. They had a medication scheduled to ship. I canceled on the site, emailed and called (all useless because no one responded). They sent me a condolences email. Then an email that they shipped the meds. Thanks! I have to deal with hundreds being charged for medication for a dead dog. This is how I want to remember my loved pet. Poor customer service and automated fake care.
Reply from PetMeds2026-07-14
Dear Ben,
We are so sorry to hear about the loss of your beloved pet. We are sending our deepest condolences.
We want to make things right, please contact us at 1-800-738-6337/[email protected] with your account information so we can properly address this.
With deepest sympathies,
PetMeds
They have the best selection of pet medicines around, and I loved their free samples. However, I was very frustrated with their subscription service. I would order a 30 day supply of vitamins and wait forever for the replacement to arrive. Eventually, it did. But, it never synched up with when I needed them. Like many others, I use several subscription services for various staples. They usually arrive just before or immediately after I run out. Not Petmeds. I never received the auto ship when I needed it. I tried several times to modify the subscription to make it work. But, they seem to ship after the subscription time of 4 weeks (which is adjustable) expires. That's too late! And I don't know whether they ship with U.S. Mail. So there is no certainty about when your product will arrive. Lastly, their website is solid. However their mobile app is way outdated and clumsy. So, unfortunately, I have to go back to Amazon to order my vitamins for my 3 dogs.
Reply from PetMeds2026-07-13
Dear Bob, We're truly sorry to hear your experience was negative. We value your feedback and would like to understand more about what went wrong. Please contact us at 1-800-738-6337/[email protected] so we can address your concerns directly. We're committed to improving and hope to regain your trust.
Sincerely,
The PetMeds Team
Yes, pet meds pricing is hard to beat, but their customer service has gone downhill as of recently. When you call your toad that your whole time is less than 10 minutes after waiting for 30 minutes. When you leave your number to get a call back you never get a call back. When your pets prescription expires, you don’t get any notification letting you know until you try to order the medication. So all they’re pricing is hard to beat. You have to put up with other negative aspects of doing business with pet meds.
Reply from PetMeds2026-07-03
Dear Valued Customer, we’re sincerely disappointed to hear you received unsatisfactory service. We pride ourselves on excellent customer experiences, and we clearly missed the mark. Please accept our sincerest apologies. We're addressing this internally with our team. To discuss this further and find a resolution, please contact us at 1-800-738-6337/[email protected]. We value your feedback and want to make it right.
Sincerely,
The PetMeds Team
Absolutely IMPOSSIBLE to get a hold of customer service. Emailed them because they weren't answering phones about a week ago because they had a promo and I wanted to see if I could get it applied to my autoship order in the form of some kind of credit because it was $50 savings. They never answered. Whatever. Decided to take the loss. Then, my $445 worth of Simparica was "delivered" today, but it wasn't. There were no packages delivered to my home. Called customer service again because i need to rectify it and no one answers even during the times listed. At this point, I feel like the company is a scam. Beware.
They sent me the wrong medication!!! Avoid at all costs
After PetMeds insisted on a week of back-and-forth with the vet, delaying my cat's treatment as he continued to deteriorate, they sent me the WRONG MEDICATION! When I called them, they refused to send me the correct medication because they didn't even stock it - their website was a lie. 1800PetMeds is a danger to their patients. Do not order from them.
Reply from PetMeds2026-06-25
Dear Donna, We're truly sorry to hear your experience was negative. We value your feedback and would like to understand more about what went wrong. Please contact us at 1-800-738-6337/[email protected] so we can address your concerns directly. We're committed to improving and hope to regain your trust.
Sincerely,
The PetMeds Team
1800petmeds will not accept sales tax exemption from a nonprofit.
I created an account for a nonprofit animal rescue organization that is exempt from paying state sales tax. I asked that the sales tax exemption be applied to the account and submitted all necessary paperwork. 1800petmeds refused to add the tax exemption to the account, writing "We do apologize, but we are not currently able to set up accounts for Tax Exemptions." I have been a board member of this group since 1992 and have set up countless tax exempt accounts with business ranging from local veterinarians to big retailers like Walmart. Not once have I had any issues until now. Clearly, 1800petmeds does not value business from animal rescues and they certainly won't have to bother with business from us.
Reply from PetMeds2026-06-09
Dear Wendy, we’re sincerely disappointed to hear you received unsatisfactory service. We pride ourselves on excellent customer experiences, and we clearly missed the mark. Please accept our sincerest apologies. We're addressing this internally with our team. To discuss this further and find a resolution, please contact us at 1-800-738-6337. We value your feedback and want to make it right.
Sincerely,
The PetMeds Team
This is the second review after 4 contacts with petmeds. I placed an order on may 22. I always keep track of the number of trays left and order with a few days leeway for delivery. I had to contact them when the food didn't arrive after , I think 7 or 9 days, then I was told they get the food from a third party so? Do something about it! Shouldnt be customers problem. So after another contact ( and review), they send me 8 cases of A DIFFERENT FLAVOR!)FISH! MY CATS WONT TOUCH IT. THEY GREW UP ON FORZA HYPO LAMB. I HAD TO FEED THEM FORZA RENAL CARE, LAMB THAT I HAD LEFT FROM A CAT THAT DIED. SO NOW ITS MAY 31ST AND IM OUT OF RENAL CARE AND IVE BEEN OUT OF HYPO LAMB SINCE, I THINK, THE 25TH. STILL NO DELIVERY BUT I HAVE 8 CASES OF FISH TO GIVE TO A RESCUE. IF YOU KNOW CATS, YOU KNOW THEY WILL STARVE BEFORE EATING SOMTHING THEY DONT LIKE! I CANT GET THIS FOOD LOCALLY. MY CATS ARE MY BABIES AND IM SO STRESSED OVER THIS.
Reply from PetMeds2026-06-01
Dear Joanne, we’re truly sorry to hear your order was delayed. We understand how frustrating that can be, and sincerely apologize for the inconvenience. We're actively looking into the cause and taking steps to prevent future delays. Please reach out to us at 800-738-6337 with your order number so we can make things right. Thank you for your patience.
Sincerely,
The PetMeds Team
Order Cancellation and Unauthorized Prescription Approval Concern
I ordered Simparica Trio for my two dogs because of the affordable price; however, the process of getting the prescription sent to PetMeds became inconvenient for me to manage.
I emailed the Rx Team twice requesting cancellation of my order. On both occasions, I received responses confirming my order had been cancelled as requested.
Two days ago I received an email stating the prescriptions were approved by my veterinarian, who actually never made any approval call regarding this order.
I contacted customer service and was informed that my order had never been cancelled. The representative sent me a link to print a return label, but the link does not show the label to print anything.
At this time, I am out over $270 and will be receiving an order that I clearly requested to cancel multiple times.
Reply from PetMeds2026-05-21
Dear Maria, we’re sincerely disappointed to hear you received unsatisfactory service. We pride ourselves on excellent customer experiences, and we clearly missed the mark. Please accept our sincerest apologies. We're addressing this internally with our team. To discuss this further and find a resolution, please contact us at 1800-738-6337/[email protected]. We value your feedback and want to make it right.
My order got canceled and my dog is without food now
Just recently signed up with this company needed my dog food to ship a little sooner than expected had placed the order on Monday was expecting it to ship Tuesday. Wednesday rolled around I still do not have a confirmation on the order decided to go check. They are currently canceling the order. I cannot get a hold of anyone. The wait time went from two minutes on the phone to five minutes and it was continuing to increase on how long I would be waiting on the phone to talk to someone. I did not get any cancellation notice. Email to say that this order had been canceled so I have canceled my auto ship and found someone else to get my food from and I only have a few more days left on my dogs food now. I would not recommend them at all because it takes them a week to get the food to you. There are a lot better places that ship out dog food a lot quicker.
Reply from PetMeds2026-04-30
Dear Sarah, we’re sincerely disappointed to hear you received unsatisfactory service. We pride ourselves on excellent customer experiences, and we clearly missed the mark. Please accept our sincerest apologies. We're addressing this internally with our team. To discuss this further and find a resolution, please contact us at 800-738-6337. We value your feedback and want to make it right.
Sincerely,
The PetMeds Team
Where do I start!
I ordered some canned dog food from PetMed, never got it, when I called them up and asked him what's going on they told me my order got refunded. When I asked them why they didn't seem to know anything. I just went to another company and cut my losses. Recently I tried again to buy from PetMed and need I mind you every time I buy it's at least $250 worth of items. They told me my account is locked and I should go somewhere else and buy. When I asked them why they literally could not tell me anything. Some of the worst customer service I've ever dealt with! The lady just kept saying aww I'm sorry which was literally just pissing me off more.
I've done absolutely nothing wrong to be treated like this, I buy in bulk, I have multiple animals to buy for and I buy frequently.
There's one particular lady in customer service that I always get, her name is Diane out of the three times I call her she only makes the situation worse, never better, never resolved, always escalated and gets worse. Good luck if you ever deal with petmed, all I wanted to do was buy some freaking dog food 🙄
Reply from PetMeds2026-03-31
Dear Justin, we're very sorry to hear you were unable to order with PetMeds. That's not the experience we aim for. We would like to investigate this immediately to try and reach a resolution or provide you with a better understanding. Please contact us at 800-738-6337 with your account details, and we'll have a supervisor speak with you. We appreciate you bringing this to our attention.
Sincerely,
The PetMeds Team
Loyal PetMeds customer for years. It's cheaper than what my Vet offers. They fulfill my mail-in orders super fast. I've never had any delay. I'm grateful they offer coupons as well. ALSO, must make note of how awesome their customer service folks are on the phone. Always super helpful (no accents to decipher) and willing to go above and beyond to help customers. I respect and appreciate this company for all it has to offer.
Reply from PetMeds2026-03-25
Thank you for the 5 star review! We appreciate you taking the time to leave a review on your experience with PetMeds and are so happy you received your order quickly!
I needed worm medicine for my cat and was on a budget so really couldn't afford to go to the vet and pay for testing, visit meds etc. They also require prescription there while pet meds does not. I got the medication within a couple days and it worked right away.
Reply from PetMeds2026-03-17
Hello Hamid. We are so happy to hear that your experience with PetMeds was a paw-tastic one!. We strive everyday to make sure we take care of our fur friends and their parents. We hope your beloved feline is feeling better and please let us know if there is anything else we can assist with.
Warmest Regards,
The PetMeds Team!
They have gone DOWNHILL!!
They had been reliable in the past but not anymore!!!
I ordered last week but they didn’t contact my vet for 2 days! I had to waste my time calling over and over asking for status.They finally contacted my vet and apologized for the delay, then said they shipped overnight but still haven’t received my order AND
No email confirmation
No tracking info
My dog has been without her medication for almost a week bc of their incompetence.
I called again , still no medication has been delivered.
I will not use them again
Reply from PetMeds2026-03-03
Hello NS, We are truly sorry to hear that this happened. We would like to take a further look to see what happened and see where we may have dropped the ball on this. On order to fully understand what happened, we need additional information to pull the account. We have sent a request for further information. Once we have resolved this issue, we will have a team member reach out to you.
I cannot say enough wonderful things about Tiffany T., Senior Customer Service Representative at 1-800-PetMeds.
We recently ordered two bags of prescription dog food for our dog who has severe food allergies. When the package didn’t arrive within the expected timeframe, I logged into our account and saw that the tracking information showed the shipment was missing. Given that this is prescription food and not something we can just substitute, this was extremely stressful.
Initially, I attempted to resolve the issue via online chat, but was told the case would need to be elevated to a supervisor and that someone would contact me within two hours. Unfortunately, I never heard back the next day.
When I called, I had the absolute fortune of being connected with Tiffany. From the very beginning, she understood the seriousness of the situation and treated it with urgency and compassion. She went out of her way to escalate the case immediately and personally followed up with me multiple times throughout the day to provide updates — something that is incredibly rare in customer service today.
Most importantly, Tiffany arranged for a complimentary bag of food to be next-day shipped so that my baby would not go without her prescription diet. That level of care meant the world to us. She didn’t stop there — she even followed up the next day to confirm that the delivery arrived safely.
Tiffany’s professionalism, empathy, and proactive communication completely turned around what started as a very stressful experience. She is truly an asset to your company and represents the very best of what customer service should be.
Thank you, Tiffany, for going above and beyond for our family and our sweet girl!
Reply from PetMeds2026-02-19
Hello Wendi, Thank you so much for taking the time to give us your feedback and also for recognizing our team member Tiffany. Customer satisfaction is our top priority and we strive everyday to make sure we take care of our fur babies and their parents.
Warmest Regards,
The PetMeds Team!
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