Allivet.com helps to make pet parenting easier by providing convenient access to brand-name medications, expert pharmacy advice, and automatic delivery with our AutoShip program. Our Pet Pharmacy Specialists and the rest of the team deliver our services with a level of care that makes it clear how much we care about our customers and the health of their pets.
Written by the business, not verified by us.
Is Allivet legit?
Allivet (allivet.com) has a 3.8 out of 5 rating on OK.one, based on 173 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-09-05.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers really appreciate how fast and easy it is to place online orders and navigate the website to find their pet medications. People frequently mention that customer service representatives are extremely helpful, courteous, and quick to resolve any concerns. Consumers also love the prompt delivery times and the very helpful reminders they receive for auto-refills.
However, some customers also noted that shipping can sometimes experience frustrating delays or take longer than expected to arrive. A few people also experienced technical website glitches where pet profiles were not properly updated or tracked.
Auto-generated from all reviews of this business. For reference only.
Shipping is slower than chewy and some medications not less expensive than Chewy. OK to use if you don't need medications in 1-3 days as they advertise.
Reply from Allivet2026-08-31
Hi Peggy,
Thank you for taking the time to speak with us and share your feedback. We understand your concerns regarding both delivery time and pricing.
As discussed, your order was traveling from our Indiana pharmacy to Oregon and experienced a four-business-day transit time. We appreciate you bringing your concerns about the shipping experience to our attention, and we’ll be reviewing this further with our fulfillment team.
We’re glad we had the opportunity to connect. Thank you for allowing us to address your concerns directly.
Good price, ease of using the website, and quick and friendly customer service when you need help. I intend to continue using them for my dogs who need long term medications.
Reply from Allivet2026-08-31
Thank you for your thoughtful review! We’re honored to be a resource you can count on when managing your dogs’ long-term care.
The absolute BEST!! They continued trying to get in touch with my vet when she was slow in her response and once it was cleared they sent the meds overnight even though I didn’t pay for that because he needed his heart medication. I am so impressed and will only use them from this point forward.
Reply from Allivet2026-08-31
Thank you so much for this wonderful review! We know how important it is to have someone advocating for your pet when they need an essential medication, and we’re grateful our team could be there for you.
It means a lot that we earned your trust, and we’re honored to be your choice for your pet’s ongoing care.
I had honestly had never heard of Allivet before, but while scrolling through my T-Mobile Tuesday deals the other day, I saw an offer for a pet website and decided to take a look. I am so glad I did, I was absolutely blown away!
The incredible selection and unbelievable prices had me hooked immediately, but what truly set them apart was their exceptional care and customer service. They made the entire prescription process completely seamless. Communication was outstanding from start to finish. They kept me constantly updated every step of the way, from reaching out to my vet to confirming the prescription and getting it shipped out fast.
It is so rare to find a business that combines amazing savings, a massive inventory, and such genuine, reliable service. Needless to say, I placed an order right away and am officially a customer for life. Thank you, Allivet team, for taking such wonderful care of us pet parents and bringing so much heart to what you do! 🐾❤️✨
Reply from Allivet2026-08-28
Hi Chloe,
Thank you so much for such a heartfelt review! We’re thrilled that a T-Mobile Tuesday offer introduced you to Allivet and even happier that we were able to earn your trust from your very first order.
Knowing that you felt supported throughout the prescription process means a great deal to our team. We’re honored to welcome you to the Allivet family and look forward to being here for you and your pets for many years to come!
Customer service & product delivery is good. However, more attention to autoships. I had changed my autoship date on Royal Canin D kibble to September of 2026 from July. I called after receiving email they were shipping. Rep said too late, call back for refund. Do not return. I just called about refund. My call is escalated to a manager. Expect a call back within 24 hrs.
Manager did call today & took care of my concern. I am grateful for the way the manager solved the issue expediently!
Reply from Allivet2026-08-27
Hi Linda,
Thank you for giving us the opportunity to follow up and address your concerns. We’re sorry for the initial confusion with your AutoShip, but we’re glad our manager was able to connect with you and get everything resolved quickly.
We truly appreciate your patience and your willingness to allow us to make things right. Thank you for continuing to trust Allivet with your pet’s care.
First time purchase with auto refill is a real bargan! Although refills are not as good a deal there are still less than other sites. Customer service is excellent.
Reply from Allivet2026-08-20
Thank you for your thoughtful review! We’re happy to know Allivet continues to provide good value beyond the introductory AutoShip savings.
We especially appreciate your kind words about our customer service team. Thank you for trusting us with your pet’s care, and we look forward to continuing to serve you.
Allivet has made it extremely easy to get my dog’s heart medication in a timely manner. When my dog was first diagnosed with cardiomyopathy we purchased the meds thru our vets office because it was an immediate need. I researched the cost of the meds and Allivet came up as the supplier we would use. Ordering is easy. Shipping is in a timely manner. And they are reasonably priced.
Reply from Allivet2026-08-20
Thank you for sharing your experience! We know how important it is to have a dependable source for your dog’s ongoing heart medication, and we’re honored that you chose Allivet to be part of their care.
I can't even remember encountering worse customer service ... Their website can't properly keep track of different pets and despite numerous times noting that one of my dogs has passed (painful enough as it is), they kept sending me reminders to restart a medicine for that dead dog. Then when another dog recently passed and I cancelled my prescription autoship, they sent me the $78 medicine anyways.... AFTER I cancelled the autoship and got an email confirmation. When I asked for a return shipping label to return the unopened package, they.... asked me to clarify which pet died (they're both dead now, thank you!) and offered a $10 credit. Trust me, never ever use this company. Absolutely awful.
Reply from Allivet2026-08-17
Hi Luba,
We’re truly sorry for your losses and for the additional frustration this experience caused during an already difficult time.
We’d like to clarify that the most recent order had already generated and entered processing before the AutoShip subscription was canceled on August 12. Canceling AutoShip prevents future orders from generating, but it does not automatically cancel an order already in process, which is why this shipment continued.
That said, we understand your concerns and have processed a refund for the order. Thank you for taking the time to speak with us.
Purchased items from Allivet on line. Received an insane number of follow up and promotional emails. I hit "unsubscribe", called and emailed multiple times asking to be removed from all communication. It's been weeks and I'm still being spammed. Not worth shopping there. Just saw their response. I've already called that number multiple times and then promised that I would be removed from their list. I haven't been
Reply from Allivet2026-08-12
Hi Ty,
We’re sorry for the continued frustration and appreciate you bringing this back to our attention.
After reviewing your communication history, we confirmed that your marketing subscription was canceled on August 7. The messages sent after that date were transactional emails related to your recent order and AutoShip status rather than promotional emails.
That said, we understand that you no longer wish to receive communications from us. We have ensured your email is removed from our marketing campaigns.
We apologize for the frustration this caused and appreciate the opportunity to clarify what happened.
I saw that the AutoShip for Trifexis (APH-02409250) was canceled, got it back through email discussion. Then I was emailed that my vet couldn't be reached, but they had previously oked this med that is for heartworm and flea protection. My dog needs it monthly and she was going several days without. Customer Care told me by phone that it would be sent by 2 day delivery, but I didn't receive it by that time. It was finally received on Aug 10. I'm very disappointed with customer care and general service. I may have to find another provider.
Reply from Allivet2026-08-10
Hi Ann,
Thank you for taking the time to speak with us about your experience. We’re truly sorry for the confusion and delays surrounding your Trifexis order, especially when your dog depends on this medication each month.
We appreciate the opportunity to review everything with you directly and acknowledge where we fell short. We’re glad we were able to work together on a resolution and adjust your upcoming AutoShip to better align with your pet’s needs.
Thank you for giving us the opportunity to make this right and regain your confidence in us.
Allivet has made it easier for me to keep up with my pets' meds.
Their web site can be a little tricky to navigate, especially when I signed up for auto-shipping. Somehow I got signed up for 2 different auto ships of the same med (my vet recommended a change of brand) and it was not easy to figure out how to eliminate one of them.
Reply from Allivet2026-08-10
Thank you for sharing your feedback. We understand how confusing it can be when managing multiple AutoShip orders, especially after a change in your pet’s medication.
We appreciate you bringing this to our attention. Feedback like yours helps us identify where we can make the online experience simpler and easier for pet parents to manage.
T
Three dog mom · 11 reviews · Experienced 2026-08-05 ·
★★★★★
Incompetence and lies
I am a new client. I called before placing my order to find out how Allivet does things. Wording and transparency are important. If you will never ship before a full 24 hours has passed, say so. And when you say you are going to contact the vet to verify the prescription, do so. You didn't and I didn't realize I needed to babysit adults at a supposedly reputable company. Your failure is costing my dog. This is unacceptable.
D
Dana Doran · 1 review · Experienced 2026-07-31 ·
★★★★★
Overall experience was wonderful
Overall experience was wonderful! It was fast and easy and the communication was excellent.
J
Jack H · 7 reviews · Experienced 2026-02-06 ·
★★★★★
They supplied Interceptor Plus within…
They supplied Interceptor Plus within 10 days of getting my Vets prescription. The price was lower than all others that I could find. They have an automatic renewal process that goes straight your vet. I was unable to change my vet on their online format but a rep. emailed me back and made the changes manually. He was very cordial and efficient.
T
Tracey Scott · 1 review · Experienced 2026-07-08 ·
★★★★★
My dog passed away and they gave me a…
My dog passed away and they gave me a refund after the mistakenly sent his last rx. I appreciate the good customer service
G
Gare · 2 reviews · Experienced 2026-07-15 ·
★★★★★
Always fast responses
Always fast responses, and timely shipments
K
Kathy Koch · 5 reviews · Experienced 2026-07-27 ·
★★★★★
Easy to order
Easy to order. Best price
Quick delivery. Excellent customer service
B
Barbara Inglese · 4 reviews · Experienced 2026-08-06 ·
★★★★★
Allivet Always Gives Great Quality…
Allivet Always Gives Great Quality Service. Great Communication. Great Delivery And Fast And Secure Packaging. I Have Placed Many Orders And Have Always Received Great Service. I Highly Recommend Allivet. I Have Auto-Delivery And I Really Find Its Very Helpful So I Am Reminded When My Next Delivery Is Expected. Barbara-Long Island, NY 😊
F
FREDA RUSSELL · 3 reviews · Experienced 2026-07-29 ·
★★★★★
Good experience
A
Arctic Fox · 1 review · Experienced 2026-08-01 ·
★★★★★
Easy communications between Allivet
Easy communications between Allivet, my vet, and myself - a smooth process that helps keep my pets healthy and safe. Thank you!
Chewy.com
PetMeds
Fetch Pet Rx
RedBox Rx
BestVetCareUS
Canadapetcare
Ro 
Gimme