Attention to Autoship dates
Customer service & product delivery is good. However, more attention to autoships. I had changed my autoship date on Royal Canin D kibble to September of 2026 from July. I called after receiving email they were shipping. Rep said too late, call back for refund. Do not return. I just called about refund. My call is escalated to a manager. Expect a call back within 24 hrs. Manager did call today & took care of my concern. I am grateful for the way the manager solved the issue expediently!