They were not only so reasonably priced…
They were not only so reasonably priced but so efficient. I am so thankful for their help. I'm a believer...you will be too!
About Allivet
Data updated- Website
- allivet.com
- Category
- Health & Medical
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 173 reviews
- Replies to negative
- 98% (43/44)
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About this business
Allivet.com helps to make pet parenting easier by providing convenient access to brand-name medications, expert pharmacy advice, and automatic delivery with our AutoShip program. Our Pet Pharmacy Specialists and the rest of the team deliver our services with a level of care that makes it clear how much we care about our customers and the health of their pets.
Written by the business, not verified by us.Is Allivet legit?
Allivet (allivet.com) has a 3.8 out of 5 rating on OK.one, based on 173 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-09-05.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers really appreciate how fast and easy it is to place online orders and navigate the website to find their pet medications. People frequently mention that customer service representatives are extremely helpful, courteous, and quick to resolve any concerns. Consumers also love the prompt delivery times and the very helpful reminders they receive for auto-refills. However, some customers also noted that shipping can sometimes experience frustrating delays or take longer than expected to arrive. A few people also experienced technical website glitches where pet profiles were not properly updated or tracked.
Auto-generated from all reviews of this business. For reference only.What people say
My orders are always processed…
My orders are always processed accurately and quickly. The customer service team is very helpful and polite.
Reply from Allivet2026-08-04
Thank you so much for your kind words! We're delighted to hear you've had consistently positive experiences with both our team and your orders.
When a Gift Certificate is NOT a Gift Certificate
I previously bought from Allivet and received a $50 gift card. When I tried to redeem it, they refused to honor it, claiming it's a promo code and promo codes can't be stacked. A gift certificate is not the same as a promo code and nowhere in the disclaimer that I was provided when I chatted with them did it state that. Providing a promo code and labeling it as a gift certificate that can't be used with other promotions, and is not part of the disclaimer, is fraud, plain and simple. I made my most recent purchase because of the gift card and now they won't honor it. I've purchased from them many times over the years but I'll never do business with them again.
Reply from Allivet2026-08-04
Hi Lori, We're sorry to hear about your experience and understand your frustration. We reached out to you by email to review the terms and conditions associated with the gift certificate. On our end, the terms provided state that it cannot be combined with any other promotional offer. In an effort to resolve your concerns, our supervisor offered to make a one-time exception and honor the gift certificate with your promotion, but we understand you chose not to accept that resolution. We appreciate your many years as a customer and regret that this experience has impacted your trust in us. Thank you for sharing your feedback.
Prescriptions are requested on time and…
Prescriptions are requested on time and followed up by Allivet. They are delivered promptly. The prices are far less than the vet or any other places selling this product. I’m happy with their service.
Reply from Allivet2026-07-31
Thank you for your kind review! We're so happy to know you've found value in both our service and our pricing.
Brand name products at a substantial discount
The prices for their products and the response time are excellent. This is a great way to save money on pet supplies. I purchased MEDS my vet recommended at half the price for the same product from this company. I will use them whenever possible.
Reply from Allivet2026-07-31
Thank you so much for your wonderful review! We're delighted to hear you've found great value with us and that we've been able to help make caring for your pet more affordable.
Great Company!
Excellent communication when you reach out to this company. Orders come right on time. I like the convenience of having a subscription. Outstanding customer support and service!
Reply from Allivet2026-07-31
Thank you so much for your thoughtful review! We're thrilled to know we've been able to make managing your pet's care a little easier. We truly appreciate your trust in our AutoShip program and our team. Thank you for choosing Allivet.
Great customer service
Great Delivery service and customer service
Reply from Allivet2026-07-31
Thank you for your kind review! We're so glad you've had a positive experience with our team. We truly appreciate your support and look forward to continuing to provide dependable service for you and your pet.
Prompt, reasonable cost.
Prompt, courteous service, with notifications when Vet not sending prescriptions. Very reasonably priced items, with a wide range, not only medications but everything needed for a pet. My thanks.
Reply from Allivet2026-07-29
Thank you so much for your thoughtful review! We're grateful for the opportunity to support you and your pet's needs. Keeping our customers informed and making the prescription process as smooth as possible is important to us, and we're delighted to know we've earned your trust. We truly appreciate your support and look forward to serving you again.
Poor experience - wrong weight, no return or exchange
Poor experience. I ordered an appropriate weight medication for my dog. Allivet contacted the vet and was told a different weight (young dogs grow…), they never confirmed the change prior to shipping. They refuse to exchange or permit a return. They offered a $25 credit for my trouble. $200 medication… I will not be doing further business.
Reply from Allivet2026-07-30
Hi George, We're sorry to hear about your experience and understand how frustrating this situation has been. We have received your review and are currently reviewing your account to better understand what occurred. A member of our team will be reaching out to you shortly to discuss your concerns and work toward a resolution.
Affordable pet medication
This is the first time I ordered a prescription from Allivet. My cat needs anti-inflammatory medication long-term and the vet charged over $1 per pill! Allivet charges a fraction of this cost. Sign-up and order process were easy. My order took over 2 weeks to arrive because the vet office where prescription was supposed to be approved was unresponsive at first. Allivet sent emails informing me of progress or lack thereof. Eventually, after a phone call to Allivet and a visit to the vet, Rx was approved and order was sent via expedited delivery without additional cost. Luckily, I had enough medication to cover the extra time. I have changed vets since then. I am confident next order will work out faster.
Reply from Allivet2026-07-28
Thank you for taking the time to share your experience. We're glad we could help make the process easier for you and keep you updated along the way. We’re sorry the first order took longer than expected, but we appreciate your patience while everything was sorted out. It’s great to hear you were able to get the medication you needed, and we’re happy to know things are set up more smoothly for next time. We appreciate your trust and look forward to being here for you and your cat.
The prescription turn around time is way too long
The prescription turn around time is just too long. I placed one order on July 1, 2026. I had a paper prescription in hand. They said in an email that there was an attached mailing label, there wasn't. I called, rep said to mail it in Express mail for $36 and she would credit me the money, she did. I sent it same day. I received the medication on July 17, 2026. Over two weeks later.... Then I placed another order on July 7, 2026, but also paid their quick ship fee of $14, took to post office same day paid $13 for priority mail. I received the order on July 14, 2026. Not really worth the discount once I add it all up.
Reply from Allivet2026-07-28
Hello Peggy, Thank you for taking the time to share your feedback. We're sorry to hear that the turnaround time for your prescriptions did not meet your expectations. We understand how important it is to receive your pet's medication as quickly as possible. After reviewing your orders, we confirmed that both prescriptions were approved the same day they were received by our pharmacy. Unfortunately, your first order experienced an unexpected fulfillment delay before shipping, while your second order shipped promptly after approval. We attempted to reach you to discuss your experience and left a voicemail. We'd appreciate the opportunity to speak with you directly and answer any questions you may have. Please give us a call to 877-583-1815.
Good customer service
Good delivery, same products as vet. When I had an issue with incorrect shipping charge, it was taken care of promptly!
Reply from Allivet2026-07-28
Thank you for your kind review! We're so glad you had a positive experience from start to finish. We appreciate your trust and are grateful for the opportunity to help care for your pet while providing dependable service and great value. We look forward to serving you again.
Jakes Opinon
I have the customer to be very professional providing answes to your concerns. They provide contact with your vet to refill medication and provide feedback if there is a problem. Highly recommend.
Reply from Allivet2026-07-28
Thank you so much for your kind review! We're grateful for the opportunity to help make managing your pet's prescriptions a little easier.
easy to renew
easy to renew, deliver by the door
Reply from Allivet2026-07-28
Thank you for your review! We're so glad we've been able to make managing your pet's medications simple and convenient.
Warning: Terrible communication and hidden delays.
Do not let the low prices fool you. Getting your order is next to impossible. Here is what happened: Immediate charge, delayed action: They took my money instantly but waited a week to ask for a prescription. Poor communication: They claimed they contacted my vet. My vet received nothing, forced to pay vet a fee to handle it myself. Outdated policies: They rejected my electronic prescription and demanded a physical copy via mail. Chaos: I mailed the prescription and requested a cancellation if the document was not sufficient. Weeks later, I received two automated emails days apart—one saying product was shipped, the other saying my order was canceled. The result: Another week has passed. A month later, I have no medication, no refund, and an incredibly frustrating experience. Update to reply: Lawful order requirements should be communicated and completed 'before' you charge for ordered items. The email I recieved, advised my order was canceled by my request. If you filled half my order, it was from the mailed 'copy' of the exact document you refused to take electronically. I have not recieved a delivery date, refund, or any product. 'Reaching out' to request I reach out, when you need to resolve on your end, is another poor communication tactic. 2nd Update: Allivet's customer service is non-existent. Their response to this review has been edited with claims I haven't contacted them, yet they leave my previous emails unanswered. They care more about saving face and rewriting history in the comments than actually providing customer service. I have requested a refund by email (twice) and once through USPS—and I am still waiting for my money. Please send me immediate confirmation that this has been handled, and stop delaying the process.
Reply from Allivet2026-07-28
Hi Sheila, We're very sorry to hear about your experience and appreciate you taking the time to share your concerns. We'd like to clarify that pharmacy regulations require us to receive either authorization directly from your veterinarian or the original written prescription mailed by the pet owner. Unfortunately, we are unable to accept a prescription forwarded electronically by a customer. Information regarding our prescription requirements, as well as pending payment authorizations, is available on our website prior to placing an order. After reviewing your account, we confirmed that your order did not ship because we were still awaiting the required prescription for Heartgard from your veterinarian. While we did receive the prescription for NexGard, the Heartgard authorization was not received within the required timeframe, and the order was ultimately canceled. We have attempted to reach you several times using the phone number on file but have been unable to connect. We have also sent follow-up communication via email. We would still welcome the opportunity to speak with you but have not received a response via email. Please give us a call at 877-583-1815 at your convenience.
Great customer service
Great customer service and good prices.
Reply from Allivet2026-07-22
Thank you for your kind review! We're grateful for the opportunity to care for your pet and are thrilled to know you've had a positive experience with our team.
Easy to order and delivered promptly
Easy to order and delivered promptly. Customer service is outstanding.
Reply from Allivet2026-07-22
Thank you so much for your kind review! We're thrilled to hear you had such a positive experience with our team.
terrible service
We order a prescription product for our dog. The delivery took TWO full weeks for us to obtain the prescription. Multiple phone calls and messages became extremely frustrating. We tried this company one time due to their lower prices but it was NOT worth the aggravation. We will not be using Allivet again.
Reply from Allivet2026-07-22
Hi Michael, We're very sorry to hear about your experience and understand how frustrating it was not knowing the status of your pet's medication. We sincerely apologize for the delay and the concern this caused. After reviewing your order, we confirmed that it was shipped promptly after it was placed. Because the medication is an aerosol product, carrier regulations require it to travel via ground service and it cannot be expedited by air. Unfortunately, while the package was in transit, FedEx reported that it had been damaged and returned it to us before it could be delivered. As soon as we became aware of the issue, we created a replacement order, which shipped within 24 hours and was delivered just a few business days later. We understand how important it is to receive your pet's medication on time, and we regret that circumstances outside of our control affected your original shipment.
Received my product very fast…
Received my product very fast consideringI had to mail my written prescription. Communication was great. I was made aware when they received my prescription and when it was mailed out. Price was a little better than most of the other places I checked into.
Reply from Allivet2026-07-22
Thank you for taking the time to share your experience! We're so glad we could make the process smooth from start to finish and keep you informed every step of the way. We appreciate your trust and are grateful for the opportunity to provide quality care at a great value. We look forward to serving you again in the future.
Allivet's customer service is the best
Allivet's customer service is the best! Highly recommend.
Reply from Allivet2026-07-22
Thank you so much for your kind words! Knowing our team made such a positive impression means the world to us.
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