Allivet.com helps to make pet parenting easier by providing convenient access to brand-name medications, expert pharmacy advice, and automatic delivery with our AutoShip program. Our Pet Pharmacy Specialists and the rest of the team deliver our services with a level of care that makes it clear how much we care about our customers and the health of their pets.
Written by the business, not verified by us.
Is Allivet legit?
Allivet (allivet.com) has a 3.8 out of 5 rating on OK.one, based on 173 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-09-05.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers really appreciate how fast and easy it is to place online orders and navigate the website to find their pet medications. People frequently mention that customer service representatives are extremely helpful, courteous, and quick to resolve any concerns. Consumers also love the prompt delivery times and the very helpful reminders they receive for auto-refills.
However, some customers also noted that shipping can sometimes experience frustrating delays or take longer than expected to arrive. A few people also experienced technical website glitches where pet profiles were not properly updated or tracked.
Auto-generated from all reviews of this business. For reference only.
What people say
c
customer · 4 reviews · Experienced 2026-07-01 ·
★★★★★
Our sweet girl was just recently…
Our sweet girl was just recently diagnosed with Congestive heart failure and in all the emotions and new medications I forgot about her current autoship medicines coming. They helped cancel/refund my order for her old medicine with care and such compassion during our difficult time of this new diagnosis. Definitely recommend them to everyone!
Reply from Allivet2026-07-13
Thank you for your heartfelt review. We're so sorry to hear about your sweet girl's recent diagnosis and can only imagine how overwhelming this time must be for you and your family.
It means so much to know our team was able to provide a little compassion and support when you needed it most. Thank you for your kind recommendation and for trusting us to be part of your pet's care.
S
Sarah AK · 8 reviews · Experienced 2026-07-07 ·
★★★★★
Wonderful customer service
Wonderful customer service, so easy to talk to and get things accomplished.
Reply from Allivet2026-07-10
Thank you for taking the time to share your experience! It means so much to know our team was able to make the process easy and provide the support you needed.
Attempted to order meds for my cat on their website but after 3 days it still appeared as pending. I emailed company and was told that the order was not showing on their end. I called and spoke to a representative who also said my online order was not showing on their end. This representative placed my order and I was put on autoship to get discount. I checked my checking account and correct amount was taken out. However, 2 days later I was charged again for the order they said was not in their system and it was not the discounted auto delivery price but the full price. I immediately called and was told by a representative he could not stop this order and it would have to go to supervisor for review. He tried to rush me off the phone saying you'll get an email after review. I had to ask about time lines and when my money would be returned to my account, he was answering so fast to get me off the phone I could barely understand him. I'm still waiting to hear back but when and if this gets resolved I will not ever use allivet again and I would not recommend this company. I am adding this several days after initial review. Allivet did void the duplicate order and my money was returned to my account. However, they did not stop the autoship for the duplicate order which seems like the next logical step but no I had to go in and stop it myself.
Reply from Allivet2026-07-10
Hi Patty,
We're very sorry for the frustration and confusion you experienced. We understand how concerning it is to see duplicate charges and receive conflicting information about your order.
We reached out to follow up and wanted to let you know that the duplicate AutoShip order has already been voided. Any pending authorization should drop from your account within 3–5 business days, depending on your financial institution.
We'd still appreciate the opportunity to speak with you to review your AutoShip schedule and answer any remaining questions. Please give us a call at your convenience to 877-583-1815 so we can look into this and work toward a resolution.
Thank you so much for the wonderful feedback! We're thrilled to hear you had a great experience with our customer service team.
L
LL · 1 review · Experienced 2026-06-30 ·
★★★★★
Exceptional Customer Service
Allivet went above and beyond getting my Simparica Trio to me despite multiple issues with our veterinarian office (not Allivet’s fault). They were awesome in their communications with me, updating me in the status regularly. They also shipped it with two-day shipping at no additional cost to me due to the frustrations and delay from my vet’s office.
I highly recommend Allivet!
Reply from Allivet2026-07-10
Thank you so much for your thoughtful review! We're glad we could help navigate the challenges and keep you updated throughout the process.
l
langlais · 2 reviews · Experienced 2026-06-01 ·
★★★★★
They deliver on time every time.
They deliver on time every time with auto ship which is awesome deal it gives you a big discount. I would recommend to anyone!
Reply from Allivet2026-07-10
Thank you for the fantastic review! We're so glad to hear AutoShip has been reliable and that you're enjoying the savings it provides.
When I did not receive my order for days (I paid for overnight shipping), I was sent a replacement free of charge immediately. Very grateful! Customer service is exceptional.
Reply from Allivet2026-07-10
Thank you for your kind review! We're sorry your original order didn't arrive as expected, but we're glad our team was able to quickly send a replacement and get your pet's medication to you.
It means so much to hear that our customer service made a positive impression. Thank you for your trust and support!
V
Verna Kong · 3 reviews · Experienced 2026-07-07 ·
★★★★★
Excellent Service!
Great customer service and timely delivery service.
Reply from Allivet2026-07-10
Thank you for the great review! We truly appreciate your support and look forward to continuing to care for your pet's needs.
P
Paul Foreman · 2 reviews · Experienced 2026-06-24 ·
★★★★★
Everything Turned Out Good
Took over a week to get the meds.
Update on 7/11/2026. They got back with me and provided a future discount. I appreciate it. I should not have blamed them on the mail being slow!
Reply from Allivet2026-07-10
Hi Paul,
We're very sorry to hear about the delay in receiving your pet's medication.
After reviewing your order, we confirmed that your prescription was processed and shipped promptly. Unfortunately, once it was in the carrier's possession, the package experienced unexpected transit delays.
We reached out and left you a voicemail because we'd appreciate the opportunity to discuss your experience.
L
Lisa Gutierrez · 5 reviews · Experienced 2026-07-03 ·
★★★★★
I like that I finally received the meds…
I like that I finally received the meds I needed for my dog. I felt frustration however because prior to that I received numerous emails from Allivet with conflicting info - my order was cancelled, my order isn’t cancelled, my order is cancelled, my order isn’t cancelled! Back and forth through about 4 cycles like this.
Even though someone finally found and filled the prescription, the process getting the job completed was arduous and fraught with doubt and many questions.
Reply from Allivet2026-07-10
Hi Lisa,
Thank you for sharing your feedback. We're sorry for the confusion and frustration caused by the conflicting updates you received.
After reviewing your account, we found that your original order was canceled after you let us know you had a surplus of medication on hand and that your dog needed to be seen by your veterinarian before a new prescription could be issued. Once we received the updated prescription following your pet's visit, a new order was created and shipped.
We also reached out and left a voicemail because we'd appreciate the opportunity to discuss your experience and answer any remaining questions. Please give us a call to 877-583-1815.
G
Gertrude Jean Pierre · 1 review · Experienced 2026-06-22 ·
★★★★★
Excellent service
Wonderful service and staff went out of the way to assist when prescription was lost in the mail. Definitely recommend
Reply from Allivet2026-07-10
Thank you so much for your kind words! We're glad our team was able to help when your prescription was lost in the mail and get things back on track.
S
Sue Grams · 3 reviews · Experienced 2026-07-09 ·
★★★★★
They listened and made everything go…
They listened and made everything go smoothly.
Reply from Allivet2026-07-10
Thank you for the kind words! We're so glad our team was able to listen to your concerns and help make everything go smoothly.
A
Amy Bennett · 1 review · Experienced 2026-07-02 ·
★★★★★
Excellent customer service!
Excellent customer service when I needed help with getting a new dosage approved
Reply from Allivet2026-07-10
Thank you for taking the time to share your experience! We're so glad our team could help navigate the prescription update and make the process as smooth as possible.
Thank you for your review! We're grateful you chose Allivet for your pet's care and are happy we could make the experience a convenient one.
A
Anita · 24 reviews · Experienced 2026-07-06 ·
★★★★★
Your website is too complicated
Your website is too complicated. It takes several steps to reach Autoship, and that should be up on the Search bar on the first page.
Reply from Allivet2026-07-10
Hi Anita,
Thank you for your feedback. We appreciate you taking the time to share your experience and understand your suggestion for making AutoShip easier to access.
For future reference, if you hover over the Sign In/Account link at the top of the website, a menu will appear with a direct link to My AutoShip.
I have done business with this company for years but recently their customer service has gone in the trash can. They don't ship orders timely and don't respond to customer complaints. Try Revival Animal Health or any other source for your medications and vaccines.
Reply from Allivet2026-07-08
Hi Elizabeth,
Thank you for your feedback, and we're truly sorry for the delay with your order. We understand how frustrating this was, especially given the importance of receiving the vaccines in time for your scheduled veterinary appointment.
After reviewing your order, we found that while the holiday contributed to the initial delay, your order should have been prioritized once our pharmacy reopened. We sincerely apologize that this did not happen.
We also attempted to reach you by phone because we would appreciate the opportunity to discuss your experience personally. If you're willing, please give us a call at 877-583-1815.
Says 1-3 days shipping should say at least a week shipping. Allivet just lost another customer to Chewy cause I will use them from now on!
Reply from Allivet2026-07-07
Hi Marjorie,
Thank you for taking the time to speak with us. We’re sorry for the frustration and disappointment you experienced with your order.
After reviewing your account, we confirmed that your order was placed on the evening of July 2. Our pharmacy was closed on July 3 in observance of the Independence Day holiday, and processing resumed when we reopened. We understand, however, that this delay did not meet your expectations, and we apologize that the holiday impact was not communicated more clearly.
We appreciate the opportunity to discuss your concerns with you.
Unaware that my vet would be willing to use Chewy, and aware that they were contracted with Allivet, I opened an account with Allivet. An auto ship order was placed by me on 6/25/26 and approved by our vet. Unfortunately the vet’s tech entered incorrect dosing info so they contacted Allivet to make the correction. My rx was then placed on a *pharmacy hold* presumably while Allivet rectified the error. I attempted to both call and live chat with a question about future orders, but wait times were so outlandish that I just gave up. Realizing that Allivet was not a pharmacy I wished to continue with, on 6/29/26 while my rx was still on a pharmacy hold, I cancelled auto ship, deleted my debit card info and took screen shots of both completed transactions. On 7/2/26 I received an email from Allivet stating that my rx had shipped. So not only did they ignore the auto ship cancellation, they illegally used my debit card which had been deleted from my account. Meanwhile I had Chewy contact my vet for the rx which shipped the same day and was delivered by FedEx the very next day. I have replied to Allivet’s shipping email notification, but not anticipating a response. Lesson learned…most unpleasant experience!
*****Update 7/8/26*****
A very kind woman named Christina in what I believe to be their customer satisfaction department contacted me yesterday by voicemail. We spoke today, and while I fully expected her to attempt to persuade me to remove this review it never happened. Instead she told me that she had gone ahead and refunded my order without my having requested it. Auto Ship is cancelled, my form of payment eliminated, and my account permanently closed. Again, Christina was exceptionally kind and understanding. I wish that she would just get a job at Chewy…she’s perfect for their kind of wonderful customer service. Love a happy ending!
*****One last update*****
She is Kristina L, Supervisor Customer Solutions…
I misspelled her name as Christina in my previous revisio …
Reply from Allivet2026-07-06
Hi Susan,
Thank you for taking the time to speak with us today. We sincerely apologize for the frustration you experienced throughout this process.
We appreciate the opportunity to review your concerns with you directly. As discussed, we have closed your account, confirmed your AutoShip has been canceled, removed your payment information, and sent you a confirmation email for your records. We also honored your request regarding the prescription on file.
Thank you for giving us the opportunity to address your concerns. We appreciate your time and are grateful we were able to work toward a resolution.
Had a couple shipments that went smoothly, but this time it took 5 days to verify prescription and now its going to be 16 days from ordering to receiving the arthritis medicine for my 15 year old dog.
UPDATE: Talked to someone on the phone, all they would do is give me tracking info, but after writing this review someone emailed me very quickly to let me know they one day shipped the prescription and I have it now!
Reply from Allivet2026-07-01
Hi Ryan,
We're sorry for the delay with your order. We know how important it is to receive these medications on time. We reached out and left a voicemail because we wanted to help resolve this as quickly as possible. After reviewing your order, we confirmed that the prescription was approved three days after the order was placed, and the order shipped shortly after. Unfortunately, there have been no tracking updates since it was picked up by the carrier. To avoid any further delay, we have gone ahead and created a replacement order with next-business-day shipping.
We hope you'll give us a call back when you have a chance so we can follow up with you directly. Our phone number is 877-583-1815.
experience "Rx Hold" statuses that require multiple follow-ups, as the pharmacy verifies
Reply from Allivet2026-06-26
Hi Jay,
We're sorry to hear about the delay with your order. We'd like to take a look at the order and see what the delay is. Would you please reply to our Trustpilot information request or give us a call to 877-583-1815.
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