Allivet.com helps to make pet parenting easier by providing convenient access to brand-name medications, expert pharmacy advice, and automatic delivery with our AutoShip program. Our Pet Pharmacy Specialists and the rest of the team deliver our services with a level of care that makes it clear how much we care about our customers and the health of their pets.
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Is Allivet legit?
Allivet (allivet.com) has a 3.8 out of 5 rating on OK.one, based on 173 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-09-05.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers really appreciate how fast and easy it is to place online orders and navigate the website to find their pet medications. People frequently mention that customer service representatives are extremely helpful, courteous, and quick to resolve any concerns. Consumers also love the prompt delivery times and the very helpful reminders they receive for auto-refills.
However, some customers also noted that shipping can sometimes experience frustrating delays or take longer than expected to arrive. A few people also experienced technical website glitches where pet profiles were not properly updated or tracked.
Auto-generated from all reviews of this business. For reference only.
I ordered the Simparica Trio. Allivet called my vet for verification, and my vet verified and approved that I ordered Simparica Trio. I received the incorrect item and when I went back online my order was modified. I called and talked to a representative and they said I ordered the incorrect item and there was nothing they could do. I did not order the incorrect item. My last order with Allivet.
Reply from Allivet2026-06-25
Hi Michael,
We’d like the opportunity to review your experience further and address your concerns directly. Please provide us with additional information through our Trustpilot request or give our team a call directly at 877-583-1815.
Thanks for your review! We're honored to be your Ally in Pet Pharmacy Care, and we’re pleased to be part of your efforts to keep your pet happy, healthy, and active.
Received a previously cancelled auto ship. Tried to cancel the auto ship 2 times same day order was received, still showed as active. Called the co. Had him cancel the auto ship they would not allow me to return a med I no longer use, gave me a $31 cr on $178 item, I can no longer use. Rip off!
Update: 3-4 wks later, another customer service agent contacted me & I was allowed to return the unopened pkg. A full refund was issued. Thank you for the effort to make this right!
Reply from Allivet2026-06-19
Hi Brenda,
Thank you for taking the time to speak with us. We’re sorry for the frustration surrounding your AutoShip order and the confusion regarding the cancellation process.
We appreciate the opportunity to review the situation with you and are glad we were able to work towards a resolution. We also walked through the AutoShip cancellation steps together to help ensure everything was updated correctly moving forward.
Thank you for allowing us the opportunity to address your concerns and work toward a resolution.
Updated Review: After consideration, I have updated my review. A manager from Allivet contacted me today and apologized for the problem I had with them. The supervisor who called, took the time to completely review all the communications between me and them and figured out what the problem was with their system. It apparently dropped the $50 savings for the 2nd prescription. She was so kind and totally understood my frustration with them. To make things right, she is honoring my the sale price and prescription when it is time to reorder. She also gave me a $38.00 refund which I didn't expect for all the trouble I went through. I am glad to know they do care about their customers and will do business with them in the future.
I ordered my dog's heartworm medicine from this company a couple of years ago and they sent me someone else's prescription. (same med, same dosage). I was first told to simply use what was sent to me and then about a week later was called and told I had to send it back before they would issue my dog's prescription. This caused my dog not to have her heartworm medicine on time which is crucial. Last month, I decided to give them one more chance because of they were running a sale. I ordered heartworm meds for both of my pups. I got an email saying they only got one prescription from my vet. My vet sent it multiple times and they still said they were not getting it. Interesting that my vet sent both at the same time. Finally, my vet contacted them and gave the prescription over the phone. I then get a call from Allivet saying I had to pay an additional $50.00 for shipping. I refused and told them to just send me the one prescription. Again, my one pup got her prescription late because I had to order from a different supplier who sent it to me immediately. It is my opinion that their system messed up and didn't charge me correctly the first time so they decided to act as if they weren't getting the prescription. Once my vet called, they then tried to charge me an additional $50.00.
Reply from Allivet2026-06-18
Hi Brenda,
Thank you for taking the time to speak with us. We’re sorry for the frustration you experienced with your recent order.
After reviewing your account, we found that while one prescription approval was not successfully received, there were also communication and processing issues on our end that contributed to the delay. We also identified that a promotional coupon became disconnected from the order, which resulted in an unexpected balance that should have been communicated more clearly. We appreciate the opportunity to discuss this with you directly and work toward a resolution.
We’re glad we were able to connect, review your concerns, and provide assistance.
Thank you for giving us the opportunity to address the situation, and we appreciate your willingness to consider us again in the future.
We had a small issue with my order in the beginning.
Excellent customer service. Went over and above to help get it back on track. Glad I am now using them.
Reply from Allivet2026-06-18
Hi Pat,
Thank you for the kind words! We’re glad we were able to get everything back on track and turn things around for you.
DC from Allivet made my day! I have been shopping for a Rx for my dogs and the price kept changing. I called, talked to a rep and was told that was the best that they could do. I spent a few more minutes and called back - DC is the man. He listened and then worked with me.
Thank you so much DC, and thank you Allivet for hiring people that make you feel like they care.
Reply from Allivet2026-06-17
Hi Abels,
Thank you so much for sharing your experience! We're thrilled to hear our team was able to help and make your day. Taking the time to listen and find solutions for our customers is exactly the kind of service we strive to provide.
Ordered my dog's prescription on Wednesday, chose the option for them to contact my vet. By midday Friday, they still hadn't contacted my vet. I called Monday, and they said they reached my vet on Friday and are waiting on approval. I still didn't get any update on my order. I called the following Tuesday. They said the medicine was approved so it should be shipped by end of day. It's now midday Wednesday and I just got an email saying that "they're waiting for approval from my vet but haven't been able to contact them." I hope that this is just an automated message sent in error, but this is crazy making. It's been over a week and I still haven't received any other update about when the medicine will be shipped. I spent over $100 on this prescription, by the way. Horrible customer service.
Reply from Allivet2026-06-18
Hi Kyleigh,
We've sorry to hear about the delay you are experiencing with your order.
After reviewing your account, we found that there was an inventory issue that contributed to the delay. We were able to locate the medication in another warehouse and make the necessary adjustments to move the order forward.
We have also reached out and left a voicemail, as we would appreciate the opportunity to speak with you directly. Please give us a call to 877-583-1815 when you have a chance so we can follow up further.
After my review (following) Allivet shipped my order.
I placed two orders for selamectin, the second soon after the first.
Checking on the first order, I found they had records of my order but no record of shipping it. Still, they would not replace the order or refund my money because it had been 30 days since my order. (!!!)
I soon got an email saying the second order had been shipped. It never arrived.
Check the BBB site before ordering!
Reply from Allivet2026-06-17
Hi Ronald,
Thank you for taking the time to speak with us. We're sorry to hear about the issues you experienced with your orders.
After reviewing your account, we confirmed that both orders were marked as delivered by USPS. However, we also understand that you never received either shipment. We appreciated the opportunity to discuss this with you directly, confirm your shipping information, and work toward a resolution.
We're glad we were able to assist and appreciate your patience throughout the process. Thank you for giving us the opportunity to make things right.
Customer Service has been really helpful when I've had a question.
Product arrives regularly with no problem.
Thanks.
Reply from Allivet2026-06-15
Hi Maria,
Thank you for the kind feedback! We're so glad to hear that our customer service team has been helpful and that your orders arrive consistently without any issues.
We truly appreciate your support and look forward to continuing to provide the service you can count on.
Thank you, Allivet, for rectifying my experience. It's good to know that you are truly a reputable company.
Reply from Allivet2026-06-16
Hi Lori,
We’re very sorry for the stress this has caused. After reviewing the order, we found that the shipping address entered at checkout contained an incorrect street number, which unfortunately prevented the package from being delivered to you. We understand how disappointing this was, and we're sorry for the experience that followed when you reached out for assistance.
Thank you for taking the time to speak with us. We appreciated the opportunity to address your concerns directly and work towards a resolution.
We’re grateful for the chance to make things right.
Absolutely awful experience at every step. Originally ordered Simpirica Trio for my 3 dogs on 6/5/26. Had a nightmare of a time trying to get the order to go through on Tractor Supply's app and was finally successful.
6/6/26 received email stating order was cancelled. Called the number on the email, was on hold over an hour and had to disconnect. Figured I would try again the next day.
6/7/26 before I had a chance to call, received another email that the charge to my card had been reversed. Called immediately and sat on hold for 2 hours. Finally reached a rep that couldn't help because I needed to call the online pharmacy and not the number that was provided in the email. Called the pharmacy number, spoke with someone who spoke broken English with a very heavy accent, that a duplicate order had been placed and that is what was cancelled. Was also told that my vet had not responded to their requests for thr prescriptions.
6/8/26 Called vet. Vet said they hadn't heard anything from anyone regarding a prescription request. Called pharmacy again and was told they would reach out again.
6/9/26 Called vet; they hadn't heard anything. Called pharmacy; was told they were having "difficulties" reaching vet.
6/10/26 decided to manually upload and email scripts.
6/11/26 Called pharmacy. No update available.
6/12/26 received email that scripts were approved on 6/10 and order would ship in 24 hrs from the 10th.
6/13/26 order still showing in processing. Called pharmacy and was told order will ship Monday. I expressed my disgust and cancelled autoship for future.
I will never use Allivet for any pet need again. Please get your meds elsewhere unless you don't mind arguing with someone in a foreign country and don't mind waiting weeks for something to arrive.
Reply from Allivet2026-06-15
Hi Kristin,
Thank you for taking the time to speak with us and work toward a resolution. We appreciate the opportunity to review your experience and clarify what occurred.
After reviewing the order, we found that one of the orders placed through Tractor Supply was identified as a duplicate and automatically canceled, which understandably created confusion. We also confirmed that your veterinarian was contacted and provided the prescription approval, allowing the order to move forward through our pharmacy review process. We understand the overall experience did not meet your expectations.
We appreciate your patience as we worked through the situation and thank you for giving us the opportunity to discuss your concerns directly.
Great price. A little complicated to navigate. Took several times to complete transaction. Took too long to arrive.
Reply from Allivet2026-06-15
Hi Patti,
Thank you for your feedback! We're glad to hear you found our pricing competitive. We also appreciate your honest comments about the website experience and delivery time. We're always looking for ways to make ordering easier and improve the overall customer experience, and feedback like yours helps us do just that. Thank you for giving us the opportunity to serve you.
Had great customer service when I had a problem and, compared to elsewhere, have found better prices on some very expensive dog and horse products.
Reply from Allivet2026-06-15
Hi Dee,
Thank you for the great review! We're happy to hear that our team was able to help when you needed assistance and that you've found value in our pricing on your dog and horse products.
We appreciate your trust and look forward to continuing to support you and your animals' needs.
Allivet has been a fantastic company to work with for our dog's prescription. They had the best price for his prescription and autoship worked great.
Reply from Allivet2026-06-11
Thank you so much for your kind words! We're thrilled to hear that AutoShip has worked well for your dog's prescription and that you've been happy with our pricing.
We truly appreciate your trust in us and look forward to continuing to provide reliable service and savings for you and your pup.
I am extremely happy with Allivet! My doggie has been on prescription medications for a few years now and Allivet’s auto ship has been fantastic! Their prices are the best, their customer service has been amazing, the website is easy to navigate and you can make any changes you need to your auto ships. I have been a loyal customer for years and will continue to be one.
Reply from Allivet2026-06-15
Hello,
Thank you so much for your loyalty and for taking the time to share your experience! We're thrilled to hear that AutoShip has made managing your dog's prescriptions easy and stress-free.
Thank you for your continued trust—we look forward to serving you and your doggie for many years to come!
for the sevond time my dogs are in trouble because their meds were held for too long.. the first dog was put down.
they simply cant be trusted.
Reply from Allivet2026-06-09
Hi Bob,
We are truly sorry to hear about the loss of your pet. We have reviewed the account and can see that there were multiple attempts to obtain the required prescription approval from your veterinarian. Once you reached out to update your order, we were able to process it in the next business day. Your order has since shipped. We have reached out and left a voicemail because we would appreciate the opportunity to speak with you directly about your concerns. Please give us a call when you have a moment so we can discuss this further.
Awful, pure hot garbage, drop the ball in the emergency then pretend it's your fault.
Just shop at Chewy, you'll thank me later.
Reply from Allivet2026-06-08
Hi Sheree,
We’re sorry to hear that your experience left you feeling this way. We have reached out regarding your review and would appreciate the opportunity to speak with you directly. Please give us a call when you have a moment to 877-583-1815.
Thank you for the great review! We're glad to hear you found our service professional and efficient.
We appreciate your support and look forward to continuing to help with your pet care needs.
Unfortunately Allivet depends on FedEx for delivery. FedEx left a perishable package 1/2 mile from house along the road. Allivet is only as good as their delivery service.
Reply from Allivet2026-06-05
Hi Deb,
We're sorry to hear about the issues with had with the delivery of your order. We’d like the opportunity to review your experience further and address your concerns directly. Please provide us with additional information through our Trustpilot request or give our team a call directly at 877-583-1815.
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