Allivet.com helps to make pet parenting easier by providing convenient access to brand-name medications, expert pharmacy advice, and automatic delivery with our AutoShip program. Our Pet Pharmacy Specialists and the rest of the team deliver our services with a level of care that makes it clear how much we care about our customers and the health of their pets.
Written by the business, not verified by us.Allivet (allivet.com) has a 3.8 out of 5 rating on OK.one, based on 173 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-09-05.
Reviewers had a great experience with this company. Customers really appreciate how fast and easy it is to place online orders and navigate the website to find their pet medications. People frequently mention that customer service representatives are extremely helpful, courteous, and quick to resolve any concerns. Consumers also love the prompt delivery times and the very helpful reminders they receive for auto-refills. However, some customers also noted that shipping can sometimes experience frustrating delays or take longer than expected to arrive. A few people also experienced technical website glitches where pet profiles were not properly updated or tracked.
Auto-generated from all reviews of this business. For reference only.Once I mailed in my Dog's prescription, all went well. Allivet handled all just great, my Vet...not so much!
Thank you for your review! We're thrilled to hear that you had a great experience with us.
Great prices on all products, quick shipping, knowledgeable , helpful customer service staff! Great selection of products & brands 👍
Thank you so much for the wonderful feedback! We’re thrilled to hear you’ve been happy with our pricing, fast shipping, product selection, and customer service team. We truly appreciate your support and look forward to continuing to care for your pet’s needs.
My experience with Allivet was stellar. It was my first time using them to have prescriptions filled for my dog.. the prices in the savings was better than any other site that I looked at. Unfortunately the day after I ordered the prescriptions we had to have my dog put to sleep.. I contacted Aliivet and requested a cancellation on my order. I spoke with a very nice representative who was very empathetic and sympathetic to my situation.. she canceled my order and again sent her condolences. The refund was processed by the representative as well and she informed me that it might take a couple of days for the refund process. Amazingly enough, the refund was back in my account within a couple of hours. When we decide to adopt another furry family member, I will definitely use them over and over again
Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot, and we look forward to serving you again soon.
I ended my business with Chewy.com and went to AlliVet because their prices are cheaper & states faster shipping, but they’re also terrible at getting Rx refills! Their customer service agents are outsourced and clearly reading from a script, repeating the same response each time you restate what you’re asking! I’m losing hope in online pet pharmacies.
Hi Torie, We’d like the opportunity to review your experience further and address your concerns directly. Please provide us with additional information through our Trustpilot request or give our team a call directly at 877-583-1815.
INCOMPREHENSIBLE INCOMPETENCE AND INEPTITUDE Order script for pain management for our dog using Allivet for the first time. Vet was out so I paid an additional $22.00 for expedited delivery last Thursday. As of today, they have only created a label! Script has yet to be given to FedEx. Worthless company should never be involved in pet care!
Hi Mark, We’re truly sorry for the frustration and disappointment this experience caused, especially when your dog needed important pain medication quickly. We understand how upsetting it is to pay for expedited shipping and not receive the level of urgency you expected. To help make this right, a new order was created for you at no additional cost, and the expedited shipping fee was refunded. We’ve also reached out because we would appreciate the opportunity to speak with you directly if you’re willing.
The process to order was easy & fast. A quick call to my vet & it was all done.
Thank you for the great feedback! We’re so happy to hear the ordering process was quick and easy and that everything went smoothly with your vet.
They somehow linked a new prescription to an old pet that I had that had passed and then refused to switch it to new pet and ship out the prescription. It was incredibly difficult to get it fixed and it literally took a few weeks when my dog needed the medication sooner rather than later. I'm not sure if I will use their services again or I'll look elsewhere as of the end but it was not a great experience.
Hi there, We’re very sorry for the confusion and delay you experienced with your prescription order. We understand how frustrating it was to have the medication linked to a previous pet profile instead of your current pet, especially when your dog needed the medication quickly. We appreciate the opportunity to speak with you directly and apologize again for your experience. We’re glad we were able to clarify the account details. Thank you for your feedback.
Very fast in responding and excellant company to work with. Great prices
Thank you so much for the kind words! We’re glad to hear you had a great experience with our team and enjoyed our pricing as well.
I wanted to share my experience with Allivet Pet Pharmacy so other pet owners can make an informed decision before ordering. 1. NO OUT-OF-STOCK NOTIFICATION: The website accepted my order and immediately placed a pending charge on my credit card — without any indication that the item was out of stock. I was never proactively informed of a potential delay. When I called customer service to get an estimated ship date, the representative was unable to provide even a rough timeframe. That's not acceptable when your pet's health depends on timely medication. 2. SHIPPING CLAIMS ARE MISLEADING: The website prominently advertises fast shipping within 2–3 business days. In my experience, and based on numerous other reviews I've since read, this promise is routinely not met. If your pet needs medication with any degree of urgency, I would strongly caution against relying on Allivet to deliver on time. 3. BILLING ERROR — CHECK YOUR INVOICE: My order clearly qualified for free shipping, yet I was charged for it anyway. Always review your billing carefully before assuming the correct amount was charged.
Hi Stefaan, Thank you for taking the time to speak with us today and work together toward a resolution. We sincerely apologize for the frustration and confusion surrounding your order, shipping expectations, and billing concerns. As discussed, your Royal Canin order ships directly from the manufacturer, and we were able to confirm that the shipment is on its way. We also addressed the unwanted AutoShip order and account concerns during our conversation. We truly appreciate your feedback, as it helps us identify areas where we can improve communication and the overall customer experience moving forward.
Over a month ago I canceled my autoship order (which they make very difficult to do, buring the tiny 'cancel' text under pages of beggging you to keep it, even after you hit cancel this keep asking you to change your mind). Now a month later, they are not only fullfilling my canceled autoship, they are refusing to chancel the order, lying by saying it was fullfilled *before* I canceled, which is simply not true. Allivet's policy indicates that changes or cancellations to an autoship order must be completed by 12:00 AM the day before the scheduled ship date. Tomorrow is the ship date, and since I cancelled over a month ago, they are clearly in violation of their own policies. To add salt to the wound, customer service is flat refusing to cooperate, lying by saying it was fullfilled prior to cancelation, which is not true. They are fulling it as I type this, again *a month* after I cancelled.
Hi Levi, We’re sorry for the frustration and confusion surrounding your AutoShip order. After reviewing the account, the AutoShip itself was not canceled until 5/5, after the order had already generated on 5/4. When an AutoShip is canceled online, it does not automatically cancel any orders that are already pending fulfillment. By the time you contacted us through chat, the order was already in process. That said, our team did work directly with fulfillment and was able to have the order canceled for you. We also reached out to discuss everything further and would still be happy to speak with you if you’d like to talk more about the experience. Please feel free to give us a call back at your convenience.
Fast reliable service that I can depend on.
Thank you for the great feedback! We’re so glad to hear you can count on our fast and reliable service.
This company is terrible. They do not ship on time and make inept, nonsensical excuses. I will NEVER use them again. Buyers BEWARE! Go ANYWHERE other than Allivet for your pet's needs. Oh and Allivet, DO NOT try to fix your well deserved HORRIBLE reputation by responding with your dishonest, unauthentic, time wasting, excuse filled responses. We can tell your LAME responses are templates. You undoubtedly have several lame templates to choose from because you have OBVIOUSLY made every mistake possible. You lie and you deserve to be shut down. CHEWY makes you look like the garbage company you are. SHAME on you.
Hello, We’re sorry to hear you feel this way and regret that your experience left such a negative impression. We would genuinely like the opportunity to review your concerns further, but we’re unable to locate your account with the information provided in the review. Please respond to our Trustpilot request with additional information or give our team a call directly at 877-583-1815 so we can look into this further.
Allivet has always come through for me when I needed a change to my autoship order for either of my dogs. Meds ship quickly and are received on a timely basis. I appreciate the great customer service and competitive pricing. Thank you.
Thank you so much for the kind words! We’re happy to hear our team has been able to help with your AutoShip changes and that your pups’ medications are arriving quickly and on time.
I switched because their prices were better then where I was getting my dogs medicine, they were very compassionate when I recently had to cancel my auto ship due to my dogs passing.
We’re so sorry for the loss of your beloved dog. Thank you for your kind words during such a difficult time. We’re grateful we could support you and show compassion when you needed it most. Wishing you comfort and healing in the days ahead.
Bad service, will never order meds again. They held my dr's order for meds for a week before shipping. Every time I called or emailed, I was told it would ship asap. But it didn't. NEVER EVER AGAIN!
Hello Susan, We’re very sorry to hear about your experience and understand how frustrating the delay was, especially when you were repeatedly told the order would ship soon. That’s not the level of service we aim to provide. We have reached out regarding your experience and would appreciate the opportunity to speak with you directly. Please give us a call at 877-583-1815 when you have a chance.
Great costumer service. Very responsive. I like that they let you know when there's a problem with your repeated delivery. Shipping was fast.
Thank you for your kind feedback! We’re so glad to hear you had a positive experience with our customer service team and that you found the communication regarding your repeat delivery helpful. We look forward to continuing to serve you and your pets!
Does anyone know of some promos to lower the cost only cause I have a bunch of Cats to feed and cans can only feed just about one, two if we're really having financial problems on supporting these four Cats. Please leave it in at bottom after your review! Thank you, self and four paws up!
Hi Albert, We appreciate you sharing your experience and your dedication to making sure all four of your cats are cared for. We do offer AutoShip, which provides an initial discount of up to 40% and 5% off every order after, and it can help make ongoing purchases a little more manageable while ensuring you don’t run out of supplies. We also recommend keeping an eye on seasonal promotions and email offers for additional savings opportunities.
Allivet advertises coupons but isn’t transparent about the maximum savings. In the situation that occurred, there was an asterisk next to the coupon but nothing to click on or hover over to identify what fine print the asterisk represented. When reaching out to customer service, they acknowledge the lack of transparency but are not willing to honor the coupon as advertised.
Hi Christine, We’d like the opportunity to review your experience further and address your concerns directly. Please provide us with additional information through our Trustpilot request or give our team a call directly at 877-583-1815.
This review refers to my expected refund. I used Allivet in the past and was 100% satisfied. In short, I placed a meds order for our dog. She unexpectedly passed the very next day. I cancelled the order before Allivet shipped it. Allivet acknowledged my cancellation request. I was offered a refund and received part of the original payment in a timely manner, after at least one follow-up. I was told on April 22 by Allivet, "Please rest assured that I have processed a full refund to your PayPal account." Besides losing the dog who we adopted 15 years ago, I'm now paying for meds that she will never use. I'm disappointed and have expressed that to Allivet. We will adopt another dog before the end of summer and will not be future Allivet customers.
Hi Susan, Again, we are very sorry for the loss of your beloved dog and for any added frustration during such a difficult time. We did attempt to reach out to you directly and appreciate the opportunity to clarify the situation. The recent order in question was fully refunded after we were notified of your pet’s passing. We understand there may have been some confusion regarding a separate order, from April 2025, that falls outside of our refundable timeframe. Please give us a call back at your earliest convienence to 877-583-1815.
When I was able to get the medications I needed, they were correct. But the process of getting prescriptions in place was often extremely tedious. They would tell me one thing, my vet office another... The most frustrating incident they told me they'd never received my vet's fax, when indeed they had. I had to get my vet's office to waste even more of their (the vet's receptionist) time calling the pharmacy back and finding someone who was capable of actually understanding what was going on and entering the faxed information (that they indeed already had, despite repeatedly telling me they didn't!) Not sure but I think this pharmacy used to have CSRs in the US and have since moved to overseas ones who work quickly and don't bother getting it right all the time. They certainly don't offer genuine apologies for wasting everyone's time and risking your pet's meds running out. ("Sorry for the situation" is a corporate-speak platitude when the reality is you were lied to repeatedly.) And since you have to contact those CSRs in order to do basic things like use faxed prescriptions or cancel recurring medication orders, it's not the best situation. If I ever need a pet pharmacy again, I will probably go elsewhere or pay the higher cost to buy directly from the vet. The stress isn't always worth it.
Hi B, We understand how frustrating it must have been to deal with repeated confusion and delays while trying to get your pet’s medications. We’d like the opportunity to review your experience further and address your concerns directly. Please provide us with additional information through our Trustpilot request or give our team a call directly at 877-583-1815.
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