Allivet.com helps to make pet parenting easier by providing convenient access to brand-name medications, expert pharmacy advice, and automatic delivery with our AutoShip program. Our Pet Pharmacy Specialists and the rest of the team deliver our services with a level of care that makes it clear how much we care about our customers and the health of their pets.
Written by the business, not verified by us.Allivet (allivet.com) has a 3.8 out of 5 rating on OK.one, based on 173 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-09-05.
Reviewers had a great experience with this company. Customers really appreciate how fast and easy it is to place online orders and navigate the website to find their pet medications. People frequently mention that customer service representatives are extremely helpful, courteous, and quick to resolve any concerns. Consumers also love the prompt delivery times and the very helpful reminders they receive for auto-refills. However, some customers also noted that shipping can sometimes experience frustrating delays or take longer than expected to arrive. A few people also experienced technical website glitches where pet profiles were not properly updated or tracked.
Auto-generated from all reviews of this business. For reference only.I had a great experience with Allivet. Fast delivery would absolutely recommend Allivet for your pet needs.
Hi May, Thank you for the wonderful feedback! We're so glad to hear you had a great experience and that your order arrived quickly. We truly appreciate your recommendation and look forward to continuing to help with all of your pet care needs.
Hi J, Thanks for your review! We're honored to be your Ally in Pet Pharmacy Care, and we’re pleased to be part of your efforts to keep your pet happy, healthy, and active.
great follow-up that translates into great customer service
Hi Patricia, Wow! We're honored to be your Ally in Pet Pharmacy Care. Thank you for choosing Allivet.
Thank you for your feedback! Being your Ally in Pet Pharmacy Care is our privilege. We’ll continue to be here as you strive to keep your pet happy and healthy.
Thank you for your review! We're thrilled to be your trusted Ally in Pet Pharmacy Care. Your support means a lot to us.
A fantastic friendly place to deal with. The went above and beyond to help me get my Sadie's meds and shipped fast at a cost much lower than my Vet. Will definitely deal with them again. Thank you :)
Hi Terry, Thank you so much for your kind words! We're thrilled to hear that our team was able to help get Sadie's medication quickly and at a price that worked for you. Providing friendly service and helping pet parents save on the care their pets need is what we're all about. We truly appreciate your support and look forward to serving you and Sadie again in the future. 😊
Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us.
I was not satisfied with the service. They were very slow to obtain the neede authorization from my vet for a medication. It took numerous contacts & calls back/forth on the company's side to get approval. Then the delivery was to be expedited but still took 4 days to recieve. I would not recommend this Allivet.
Hi Sherry, Thank you for taking the time to speak with us. We appreciated the opportunity to review the order with you and explain the shipping process. While the order was processed within the expected timeframe, we understand that the delivery timing did not meet your expectations. We’re glad we were able to connect, address your concerns, and work toward a resolution. Thank you for your feedback! It helps us continue improving the experience for our customers and their pets.
Allivet reached out personally to my vet to confirm a prescription for my dog. I appreciate their awesome customer service and support!
We're so glad to hear you had a great experience with our team! Thank you for trusting us with your pet's care.
My vet Waterbury Veterinary Hospital will not send scripts in directly. They give them to us at our visit when requested. Allivet will not take the script from my email. They claim it has to be from the vets office.
Hi Sonya, Thank you for taking the time to share your feedback. Pharmacy regulations require that we receive prescriptions either directly from the veterinarian or as an original written prescription. Unfortunately, we are unable to accept prescriptions that are forwarded by a customer via email. We have attempted to reach out to you, as we would appreciate the opportunity to discuss your experience and answer any questions you may have. Please give us a call at 877-583-1815 if you would like to speak with us further.
Was reasonably easy to get questions answered. I would have preferred a little quicker delivery. Don't remember date
Hi Donna, Thank you for your feedback! We're glad to hear our team was able to answer your questions and make the process easy for you. We also appreciate your comments regarding delivery speed. We're always looking for ways to improve and provide an even better experience for our customers and their pets.
Quick response via email and order fulfillment! Prices are also fabulous!
We're delighted to hear that you enjoyed our pharmacy! Thank you for your kind review and for recognizing our efforts. Your feedback motivates us to continue delivering top-notch service.
They are reliable in delivering fairly timely the meds and other supplies I needed when my cat was sick. Customer service people are very knowledgeable and if they don't know something they'll be happy to find out and get back to you if they can. Allivet has always made having my prescriptions filled from my vet very easy and uncomplicated, which I really appreciate because not all online companies react this way. They are competitive in their inventory, which is good when you need something that is not so common that your doctor prescribed for your pet. Five stars for sure.
Hi Nina, Thank you so much for your thoughtful review! We're honored to have been able to support you while caring for your cat. We know how important it is to have a smooth prescription process, especially when your pet needs specialized medications, and we're glad we've been able to make that experience as simple as possible. Thank you for your trust and kind words. We're grateful to be your ally in pet care!
Easy to use , and quick delivery. thank you
Thank you for your feedback! Your support lets us know we’re succeeding in our mission to provide excellent service.
Super fast shipping with top of the line customer service. They helped with prescription issues and corrected the problem immediately. Highly recommend!!
We're delighted to hear that you enjoyed our customer service! Thank you for your positive review and for recognizing our efforts. Your feedback motivates us to continue delivering excellent service.
Had a wonderful experience using Allivet. Their customer service support was excellent in helping me get my order processed quickly.
Thank you for the wonderful review! We're so happy to hear you had a great experience and that our customer service team was able to help get your order processed quickly.
We’re glad to hear about your experience! As your Ally in Pet Pharmacy Care, we're dedicated to providing excellent service. Thanks for choosing Allivet.
Theire customer service is phenomenal. We were going through some financial struggles due to jobe loss, and they reduced the process of the heartworm regimen for my dogs and provided free shipping for 3 months. We've been using them for 3 years now. Highly recommend them, as the cost of medication from the vet is expensive!
Hi Kate, Thank you so much for your kind words and for being a loyal customer for the past three years. We're honored to be part of your pets' care journey. We look forward to continuing to serve you and your pups for years to come.
We had our dogs heart medication on Auto Ship with Allivet. They didn’t ship it in time and I had 3 days worth left. I called them and they said there was no way to expedite it. They said I should get a 5 day supply from my vet and they’d reimburse me. I went and got the 5 day supply. Then submitted it and they only reimbursed me for less than half, telling me that there was a limit on the reimbursement- that had never been mentioned. So I was inconvenienced both in terms of time and money. For THEIR incompetence I had to pay extra because they didn’t ship a vital medication on time! I’d never use them again and I warn all the pet owners I know.
Hi Betty, Thank you for taking the time to speak with us. We were glad to have the opportunity to speak with you directly, review the situation, and address the remaining balance related to the interim supply. We appreciate your feedback and the chance to make things right. We wish you and your pup all the best.
The price was better and the order was processed and delivered with no issues.
Thank you for taking the time to share your experience with us. We're delighted to hear that you found our pricing competitive and that your order was processed and delivered without any issues. We truly appreciate your business and are grateful for the opportunity to care for your pet's needs. Thank you for choosing Allivet, and we look forward to serving you again in the future.
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