Don’t use them!
We had our dogs heart medication on Auto Ship with Allivet. They didn’t ship it in time and I had 3 days worth left. I called them and they said there was no way to expedite it. They said I should get a 5 day supply from my vet and they’d reimburse me. I went and got the 5 day supply. Then submitted it and they only reimbursed me for less than half, telling me that there was a limit on the reimbursement- that had never been mentioned. So I was inconvenienced both in terms of time and money. For THEIR incompetence I had to pay extra because they didn’t ship a vital medication on time! I’d never use them again and I warn all the pet owners I know.