Allivet.com helps to make pet parenting easier by providing convenient access to brand-name medications, expert pharmacy advice, and automatic delivery with our AutoShip program. Our Pet Pharmacy Specialists and the rest of the team deliver our services with a level of care that makes it clear how much we care about our customers and the health of their pets.
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Is Allivet legit?
Allivet (allivet.com) has a 3.8 out of 5 rating on OK.one, based on 173 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-09-05.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers really appreciate how fast and easy it is to place online orders and navigate the website to find their pet medications. People frequently mention that customer service representatives are extremely helpful, courteous, and quick to resolve any concerns. Consumers also love the prompt delivery times and the very helpful reminders they receive for auto-refills.
However, some customers also noted that shipping can sometimes experience frustrating delays or take longer than expected to arrive. A few people also experienced technical website glitches where pet profiles were not properly updated or tracked.
Auto-generated from all reviews of this business. For reference only.
I had not updated my pet information and my order was attached to my deceased cat. Emersia V. patiently updated my information while saving my first time auto ship discount for my new pet. Emersia V. and Allivet made my day!
I have not used Allivet for a long time and am happy to be using them again.
My only issue was logging into their website. I repeatedly received a "wrong password" when trying to log in. I cleared my cache and tried again. When I switched to Safari, I was able to log in. Apparently there is an issue with their web site and other browsers.
Reply from Allivet2026-05-07
Thank you for bringing this to our attention. We appreciate your feedback and apologize for the issues you've experienced with the website. We're grateful for customers like you who take the time to acknowledge our dedication to service. We can't wait to continue serving you and exceeding your expectations!
We have auto delivery every 2 wks for 1 of 2 meds. I get an email telling me when it will be shipped (the same day I've requested) yet they ship a few days early *every time*. When I've asked why this happens I've been told they ship a few days ahead. Why? What's the purpose of even having an auto delivery date if it's not being adhered to?
Reply from Allivet2026-05-07
Hi Dawn,
Thank you for your feedback and for being an AutoShip customer.
AutoShip orders may generate and ship a few days in advance to allow enough time for processing and, if needed, obtaining approval from your veterinarian. The selected date is intended to align more closely with when the order is received, rather than the exact ship date.
If you would like to make any adjustments to your AutoShip, please give us a call to 877-500-9944. We'd be more than happy to help you find a schedule that works best.
We’re glad to hear about your experience! As your Ally in Pet Pharmacy Care, we're dedicated to providing excellent service. Thanks for choosing Allivet.
I submitted a request for Trifexis several weeks before I needed for my dog. No fax or email was presented to my veterinarian. At this point in time, my dog was overdue for her monthly medication and I had to cancel it. My former vet would not work with this company either due to lack of communication as well. I do not recommend this company.
Reply from Allivet2026-05-07
Hi Della,
We’re very sorry to hear about your experience and understand how concerning it is when there are delays involving prescription approvals.
We have reached out to you but haven’t been able to connect yet. We’d really appreciate the opportunity to speak with you directly and review what happened. Please give our team a call at 877-583-1815 at your convenience.
Hi Norm,
We are sorry your recent experience left you feeling this way. Your veterinarian was unable to approve the prescription because your pet was due for an exam. While we understand you attempted to email the prescription to us directly, pharmacy regulations require that we receive the prescription either from the veterinarian or as an original mailed prescription.
We did try reaching out and left a message, as we’d really appreciate the opportunity to speak with you directly and help clarify the situation. Please feel free to give us a call back at our direct number, 877-583-1815, when you have a chance.
I like the prices of Allivet, but they make it really difficult to cancel autoship. It’s hard to find the link to do so, then one has to select cancel several times in order for it to actually be cancelled. That’s just wrong.
Reply from Allivet2026-05-07
Thank you for your feedback. We’re glad to hear you’ve been happy with our pricing, but we’re sorry the AutoShip cancellation process felt frustrating.
The cancel AutoShip button is located at the bottom of the AutoShip product page. After selecting cancel, there is a prompt asking for the reason for cancellation, and once completed, the AutoShip is canceled. It can take about 10 minutes for the update to reflect on the website, which may have made it seem like the cancellation didn’t go through right away.
We appreciate you bringing this to our attention, and your feedback helps us improve the experience moving forward.
Allivet was amazing for our dog Nicki's auto ship of meds for his heart congestion. It was a relief to know that his meds would arrive on time and at the exact dosage his vet recommended; that made it so easy to have his pills on hand without having to drive anywhere or have a delay of any kind. Our wonderful Nicki passed away the day his order arrived. I reached out to customer service to see if I could return the meds since they hadn't even been opened yet and was told no, prescription meds couldn't be returned - which I understood completely. I was going to just donate the meds and forget the cost, of course, even though they were higher priced. At this point, I was too upset to worry about the cost. However, without me even asking, Allivet said while they couldn't take a return on the meds, they were refunding me. I was shocked. The company and staff were so kind sending sympathy emails and genuinely caring. A business with heart is rarer these days. I would definitely use them again.
Reply from Allivet2026-05-07
Your review made our day! We're proud to be your Ally in Pet Pharmacy Care. Keeping you in our thoughts during this difficult time.
Excellent customer service, quality meds, great prices!
We have 13 dogs and 5 cats, and are longtime animal rescuers. We needed Gabapentin for our 14 1/2 year old English Springer Spaniel, who has bone on bone in her back right knee. We normally order everything from Chewy, which we love Chewy, but they only had the compounded Gabapentin, which our veterinarian of 15 years does not like compounded medications, besides the fact Chewy did not have the 100mg we needed. I did a search and found Allivet, and they were extremely helpful and responded very quickly to questions we had. She was also given Meloxicam, which we also ordered from Allivet, however she had a serious reaction to it and we thought we were going to lose her. Fortunately, after a couple of days, the Meloxicam wore off, and she is now doing very well. When we thought we were going to lose her, Allivet sent us very nice emails offering condolences, however, when I told them she was doing well, they were very happy and we are now waiting on our second shipment. I do think the shipping costs are a bit high, they were more than the medication, but I understand fuel prices are high right now, but the whole order was only $9.95. We will continue to use Allivet for our pet's medication needs as we have mostly senior dogs. I would very highly recommend them. Again, nothing against Chewy, but for medications, Allivet is definitely the best!
Reply from Allivet2026-05-07
Wow! Your kind words truly made our day! Thank you for taking the time to share your positive experience with us. We're committed to providing excellent service and it's wonderful to know that we hit the mark for you.
Great prices... terribly convoluted ordering, processing and shipping.
I signed up because of the fantastic pricing, but I have not ever received an order on time. I don't know what the problem is, but their whole process for requesting, receiving, and reviewing prescriptions is completely broken. Might as well be using smoke signals. Their promise of quick shipping in 1-3 business days? Forget it. Every order I've placed has been delayed. Every time I've ordered from Allivet, I've needed to place an emergency order with expedited shipping from somewhere else in order to get what I need in time. By the time you've called them, called your vet, ask your vet to call them, asked them to call your vet, fax, check to see if the fax got there, check to see if the fax got lost, re-faxed, called again... your pet might be dead. Auto-ship is a joke, especially if you are trying to order a bunch of meds to be shipped together. The aforementioned approval and processing process screws that up. I'm done. Deactivated my account.
Reply from Allivet2026-05-04
Hi Feridoon,
Thank you for taking the time to speak with us and share your experience. We’re truly sorry for the repeated delays and the frustration this has caused.
After reviewing your account, we identified that recent order issues, including changes in medication strength, contributed to the delays. We also recognize that shipping times can vary depending on location, and we understand how this has impacted your overall experience.
We appreciate your feedback and the opportunity to discuss this with you. It’s been shared with our team as we work to improve both our processes and communication moving forward.
I’ve been using Allivet for years!! The auto ship is very convenient. They notify you when your order is about to ship. The customer service is top notch, and the prices are great. I’m very happy with them..🐾🐾🐾🐾
Reply from Allivet2026-05-04
Thanks for your review! We're honored to be your Ally in Pet Pharmacy Care, and we’re pleased to be part of your efforts to keep your pet happy, healthy, and active.
Allivet said my order was delivered. It was but the prescription med for my dog was not in the box. I have emailed Allivet several times and still no response and no separate box ever delivered for my dog's pain meds which he needs asap. They have the prescription i mailed in so where is my doggie's meds?
Reply from Allivet2026-05-01
Hi Sara,
We’re really sorry to hear this, especially since your dog needs that medication. We understand how stressful it is to receive an order that’s incomplete and not have clear answers.
We shipped the portion of your order that did not require a prescription; however, we still have not received the prescription for the pain medication. Our team is actively keeping an eye on your order and will reach out to you once we receive the prescription.
In the meantime, if you have any questions, please give us a call. We’re here to help you and your pup.
Reliable Service and Great Value for Pet Medications
I’ve been ordering my dogs’ medications and supplements from Allivet for quite some time, and they’ve been consistently reliable. Their pricing is competitive, orders are processed quickly, and delivery has always been prompt. On the few occasions I’ve needed assistance, customer service has been responsive and helpful. Managing care for multiple dogs can be a challenge, and Allivet has made that process much easier. I would confidently recommend them to other pet owners.
Reply from Allivet2026-05-01
Thank you so much for your thoughtful review! We’re really glad to hear that you’ve had a consistent and reliable experience with us.
Managing care for multiple dogs is no small task, so it means a lot to know we’ve been able to make things easier for you. We truly appreciate your recommendation and your continued trust.
Allivet’s service level is sub par compared to Chewy. Although, they do offer better pricing & discounts at times, I’m skeptical on whether it’s worth it. Their order processing turn around time & delivery is slow. I have had to call in for every order I’ve placed. They don’t notify you regarding delays or stock issues. It is just a waiting game. Even the employees don’t seem to have a clue how to solve the problems I’ve had with my orders.
Reply from Allivet2026-04-30
Hi Victoria,
Thank you for reaching out to us and sharing your concerns. We are truly sorry for the delay in receiving your orders.
We would love the opportunity to speak with you. Please give us a call at your earliest convenience at 877-583-1815.
Only visit this website if you want every other ad on YouTube to be the most annoying ad ever voiced over by the worst HR lady youVe ever met. AMAZING pets deserve AMAZING things!!! I hear it several times a day. I listen to YouTube podcasts while I'm cleaning and working out and so I let most commercials play as I am busy. I get other repeated commercials that I hear a few times a week, but this one is multiple times a day. Please look at your advertising agreement with Google/YouTube.
Reply from Allivet2026-04-28
Hi Katie,
We’re sorry to hear the ads felt overwhelming. That is definitely not the experience we want you to have.
Reckless incompetence! My dogs life relies on the medication I had on autoship with this company. I did not receive her medication on the date expected. They responded they never sent it because there was a problem with my credit card on file. First of all, there is absolutely no issue with the payment method I gave them, but more importantly, they never bothered to reach out AT ALL to let me know there was a problem. They just didn’t send it. Now I’m scrambling trying to find her medication on the island I live on. Do not trust your dogs health with this company!
Reply from Allivet2026-04-28
Hello,
We’re truly sorry for the stress and concern this situation caused. We’d like to look into this right away and get a clear understanding of what happened, but we’ll need a bit more information to locate your account. Please reach out to us directly at 877-583-1815 or reply back to our additional information request so we can review the issue and work toward a resolution as quickly as possible.
Timely deliveries. Great follow-up. Excellent price point.
Reply from Allivet2026-04-27
Thank you for your feedback! Being your Ally in Pet Pharmacy Care is our privilege. We’ll continue to be here as you strive to keep your pet happy and healthy.
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