Allivet.com helps to make pet parenting easier by providing convenient access to brand-name medications, expert pharmacy advice, and automatic delivery with our AutoShip program. Our Pet Pharmacy Specialists and the rest of the team deliver our services with a level of care that makes it clear how much we care about our customers and the health of their pets.
Written by the business, not verified by us.Allivet (allivet.com) has a 3.8 out of 5 rating on OK.one, based on 173 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-09-05.
Reviewers had a great experience with this company. Customers really appreciate how fast and easy it is to place online orders and navigate the website to find their pet medications. People frequently mention that customer service representatives are extremely helpful, courteous, and quick to resolve any concerns. Consumers also love the prompt delivery times and the very helpful reminders they receive for auto-refills. However, some customers also noted that shipping can sometimes experience frustrating delays or take longer than expected to arrive. A few people also experienced technical website glitches where pet profiles were not properly updated or tracked.
Auto-generated from all reviews of this business. For reference only.Great customer service! I appreciate that they fix things with a complete solution right away instead of needing to go back & forth.
Your kind words are appreciated! As your Ally in Pet Pharmacy Care, we're here to support you as you take steps to maintain your pet’s health.
We needed a our pets prescription filled. Our Vet does not fax or call in Rx unless they are local. Allivet had a good price on the Rx we needed and arranged for us to mail in our Rx to them. The Rx was filled and mailed promptly.
Thank you for your review! We're thrilled to be your trusted Ally in Pet Pharmacy Care. Your support means a lot to us!
How Allivet handles my boy’s prescriptions is so worry free for me. There autoship process is so easy. My vet likes working with them also which makes the whole process so simple. I do find that their app could use some improvements but that is the only reason I did not rate them with a 5 star review. Their service is exceptional and should receive a 5 star review.
Thanks for your honesty! We're committed to continuous improvement and look forward to serving you again in the future.
Very helpful.
We’re glad to hear about your experience! As your Ally in Pet Pharmacy Care, we're dedicated to providing excellent service. Thanks for choosing Allivet.
I love working with Allivet. They are right on top of everything and answer my questions quickly. If I need to change an order or date, they are very easy to work with. I would not buy my pets meds anywhere else. I know have a date of my experience below, but I have to say they excel every day of every year I have been working with them.
Your kind words are appreciated! As your Ally in Pet Pharmacy Care, we're here to support you as you take steps to maintain your pet’s health.
Good company, ships quickly. Customer service is good.
Thank you for your review! We're thrilled to be your trusted Ally in Pet Pharmacy Care. Your support lets us know we’re succeeding in our mission to provide excellent service.
They went above and beyond to co-ordinate with my vet to make sure my pet's medicine got to me.
Your review brightened our day! We’re proud to be your Ally in Pet Pharmacy Care. Thank you for choosing Allivet.
My request was taken care of immediately.
Thank you for your feedback! Being your Ally in Pet Pharmacy Care is our privilege. We’ll continue to be here as you strive to keep your pet happy and healthy.
Oh dear! Sent my prescription overnight… it was signed for having being received by Allivet. They then lost the prescription! I have reached out for a solution but none have been forthcoming. I’ll be doing business elsewhere…
Hi Sylvia, We’re so sorry to hear about your experience. We can imagine how concerning it is, especially after you took the extra step to send it overnight. We’ve reached out to follow up and would truly appreciate the opportunity to speak with you directly so we can work toward a resolution. Thank you for bringing this to our attention.
just now New I have been using this online pharmacy for 6 months. My dog is on heart medication and blood pressure Medication. If he does not take, he will die Every single month. It is a fight to get my medications that are not shipped on time. They are not open on the weekends. Two weekends in a row it was supposed to arrive on Friday and never showed up. I talked with them Monday morning and they expedited it. The fastest option still takes 3 days and they sent the wrong medication again. This business does not have it together. Unless you want your pet to die, please find another pharmacy!
Hi Christina, We’re truly sorry for the stress and fear this situation has caused you. We understand how critical these medications are for your dog, and we never want you to feel uncertain about their care. This is not the level of reliability or accuracy we strive for, and we take your concerns very seriously. We have reached out to you and would really appreciate the opportunity to speak directly so we can review what happened and work toward a resolution. Your pet’s health and your peace of mind matter to us.
Dishonest company. They are claiming we signed up for a three month autoship subscription and refused to cancel the order after we called them.
We appreciate your feedback and apologize for the issues you've experienced. However, we're unable to identify your account based solely on the information provided in the review. To assist you further, please provide us with additional details. You may also give us a call to 877-583-1815. We're here to help and look forward to resolving this matter for you.
It took me 3 weeks after my vet sent in the prescription and contacting Allivet at least 5 times before my order shipped. Then they offered me overnight shipping for the delay, I accepted. Then charged me for that as well. Also offered me a 20% discount for my next purchase thati never received. All in all, customer service was friendly but made promise after promise that couldn't be delivered. My dog who has congestive heart failure went without meds for a week. I would have went and got them from my local vet but 3 times that week they promised they would ship that day.
Hi Michelle, Thank you for bringing this to our attention. We’re truly sorry for the delay in receiving your pet’s important heart medication. We understand how critical and concerning that can be. We’ve reached out and would really appreciate the opportunity to speak with you directly when you have a moment. Please give us a call at your convenience.
We’re glad to hear about your experience! As your Ally in Pet Pharmacy Care, we're dedicated to providing excellent service. Thanks for choosing Allivet.
173 reviews matching
Chewy.com
PetMeds
Fetch Pet Rx
RedBox Rx
BestVetCareUS
Canadapetcare
Ro 
Gimme