Over a month ago I canceled my autoship…
Over a month ago I canceled my autoship order (which they make very difficult to do, buring the tiny 'cancel' text under pages of beggging you to keep it, even after you hit cancel this keep asking you to change your mind). Now a month later, they are not only fullfilling my canceled autoship, they are refusing to chancel the order, lying by saying it was fullfilled *before* I canceled, which is simply not true. Allivet's policy indicates that changes or cancellations to an autoship order must be completed by 12:00 AM the day before the scheduled ship date. Tomorrow is the ship date, and since I cancelled over a month ago, they are clearly in violation of their own policies. To add salt to the wound, customer service is flat refusing to cooperate, lying by saying it was fullfilled prior to cancelation, which is not true. They are fulling it as I type this, again *a month* after I cancelled.