Allivet.com helps to make pet parenting easier by providing convenient access to brand-name medications, expert pharmacy advice, and automatic delivery with our AutoShip program. Our Pet Pharmacy Specialists and the rest of the team deliver our services with a level of care that makes it clear how much we care about our customers and the health of their pets.
Written by the business, not verified by us.Allivet (allivet.com) has a 3.8 out of 5 rating on OK.one, based on 173 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-09-05.
Reviewers had a great experience with this company. Customers really appreciate how fast and easy it is to place online orders and navigate the website to find their pet medications. People frequently mention that customer service representatives are extremely helpful, courteous, and quick to resolve any concerns. Consumers also love the prompt delivery times and the very helpful reminders they receive for auto-refills. However, some customers also noted that shipping can sometimes experience frustrating delays or take longer than expected to arrive. A few people also experienced technical website glitches where pet profiles were not properly updated or tracked.
Auto-generated from all reviews of this business. For reference only.ALLIVET has been a great resource with great prices for my two pets. They do a great job contacting our Vet for any follow up questions and to ensure that the delivery is correct and with great prices
Thank you for your wonderful review! We're so glad to hear we've been able to make caring for both of your pets a little easier.
My Order had some issues, but they were able to fix it and send me my pet's Rx. It took 4 weeks.
Hi Hannah, Thank you for taking the time to speak with us. We sincerely apologize for the delay in getting your pet's prescription to you and appreciate your patience while we worked through the issue. After reviewing your account, we found that your original order encountered an unexpected system issue that prevented it from moving forward. We're grateful for the opportunity to speak with you directly and appreciate your understanding. Thank you for giving us the chance to make things right.
I have had a very frustrating experience with this autoship service. Twice now, my dog has received her medication late because the prescription was waiting for veterinary approval. Requiring approval for every refill creates unnecessary delays, and I was either not notified that there was a problem or notified too late to prevent a gap in her medication. Most recently, I called on a Thursday and was told the medication would be shipped using two day delivery, but it did not arrive until the following Wednesday. When pets depend on these medications, delays like this are unacceptable. The website is also difficult to navigate, which makes managing prescriptions and autoships even more frustrating. Because of these repeated issues, I have cancelled my account.
Hi Laura, We're very sorry to hear about your experience and understand how frustrating it is when there are delays involving your pet's medication. We'd like to clarify that Allivet does not require a new prescription approval for every AutoShip order if your veterinarian has authorized multiple refills. Once we receive a prescription with available refills, it remains on file and is used for future orders until the prescription expires or all authorized refills have been dispensed. We have reached out to you and would love the opportunity to speak with you directly to review your account and better understand what caused the delays you experienced. Please give our team a call at 877-583-1815 at your convenience.
Great service all the time. Keep it going
Thank you so much for your wonderful review! We're delighted to hear that we could make the prescription process easier for you and help take one more thing off your plate.
Good order system and on time delivery at great price.
Thank you for your kind review! We're so glad you've had a positive experience with us.
Thank you for your wonderful review! Knowing that our team made such a positive impression means a lot to us.
I’ve just started using Auto-ship for my dog’s Rx. In the beginning, I mis-judged the time needed to receive the next package. When I tried to have it shipped early, it seemed nearly impossible, for me, to complete that task. Even after I thought I’d done everything right, a couple of days later, I checked my account and nothing had changed. I contacted Customer Service by chat (never could find a way to “speak” to a human), the agent was able to get my advance order straightened out. We had a short window to receive the item because we had a trip scheduled, leaving July 7th. When I got the shipping notification, it indicated the 8th, which meant it wouldn’t arrive until after we’d gone and my pup would have been on her own. Then, my Auto-ship was going to kick in and send ANOTHER item on July 15. I also was able to have the agent move that back a month but, now I don’t really know how many refills I have left. Ultimately, we had to buy an Rx from our Vet which, of course, defeated the purpose of Auto-ship. So far, my experience with Allivet and Auto-ship have been less than stellar.
Hi Mark, Thank you for taking the time to share your experience. We're sorry to hear your first experience with AutoShip was frustrating, especially with your travel plans and the need to make sure your pup had medication on time. We reached out because we'd like to review your AutoShip schedule with you and make sure it's aligned with your pet's needs going forward. Please give us a call back at your convenience so we can help get everything set up the way you'd like.
Great customer service and ease of placing and receiving orders. The auto ship option is extremely helpful.
Thank you so much for your kind words! We're delighted to hear we've been able to make caring for your pet a little easier. We truly appreciate your trust and are grateful to be part of your pet's care. We look forward to serving you for years to come.
My total was different once I purchased, then what it was showing in the cart. A $60 difference even though coupons were showing applied. A phone call got it straightened out. They did not send the authorization to the vet for a week. Vet was expecting it and authorized the 2 packages of NexGard Plus. I received my order, only 1 package was included. I then called Allivet and they said the Vet only authorized one, so I called the Vet and they said no we authorized 2. So now it is a mess as they said they can't authorize another one due to already doing that. UGH! Frustrated. At least the price of one was better than if I ordered both and not sure how that happened. Update: thank you for reaching out.
Hi Bunny, Thank you for taking the time to speak with us today. We’re sorry for the confusion and frustration surrounding your order. After reviewing your account together, we confirmed that your veterinarian approved a 3-month supply, which is what our pharmacy dispensed. Our pharmacy team also sent an email before the order shipped to notify you of the approved quantity. We understand this was different than what you expected, and we appreciate the opportunity to clarify the situation. As discussed, if you'd like to place a new order for the additional 3-month supply, we'd be happy to honor the same promotional pricing you originally received. Thank you again for taking the time to speak with us. We appreciate the opportunity to help.
Proactive communication, competitive pricing and timely delivery.
Thank you for taking the time to share your experience! We're grateful for your support and are so pleased we could provide the service you were looking for.
Customer service is great. And the prices of my dogs meds are cheaper here than anywhere else.
We're grateful for the opportunity to help care for your dog while making their medications more affordable. We truly appreciate your trust and look forward to being here whenever you need us.
I placed an order for an important supplement for my dog. My package was lost and delayed by several days by the postal service. I reached out to customer service and they did not hesitate to overnight a shipment to me as a replacement! I was very appreciative that I was able to get what my dog needed.
Thank you for your kind review! We're sorry your original package was delayed in transit, but we're so glad we could get a replacement out to you quickly. Your pet's health is our top priority, and we're happy we could help make sure your dog received the supplement they needed. Thank you for your trust and support!
It was so easy to order online. The process was fast and it only took 2 days to get the approval but that's because my vet took 2 days to approve the prescription. And it only took a week to get the medicine all together the process took about a week and I was really impressed and will be using them from now on I would suggest for anyone to use all allivet
Thank you so much for your thoughtful review! We're thrilled to hear your first experience with us was a positive one. It means a lot that you've chosen to trust Allivet for your pet's care. We appreciate your recommendation and look forward to serving you and your pet for many years to come.
Allivet always tells me when they need a new prescription. This is very helpful
Thank you for your kind review! We're glad we can help make managing your pet's prescriptions a little easier.
Very helpful getting Daisy's prescription for me in a timely manner, saving me lots of time and effort, and kept me informed all along the way! Great great service! I will be a repeat customer! Thank you!
Thank you so much for your wonderful review! We're delighted to hear that we could make the prescription process easier for you and help take one more thing off your plate. Your trust means a great deal to us, and we're honored to be part of Daisy's care. We look forward to serving you both again in the future!
The price of the medication that I much needed for my pet was the cheapest I could find at Allivet. When my pet crossed the rainbow bridge you were very sympathetic. I appreciated your concern. I will be a return customer if I need pet meds again. Thank you.
Thank you for your heartfelt review. We're so sorry for the loss of your beloved pet. Please know our hearts go out to you during this difficult time. It means so much to us that we could provide a little comfort when you needed it most. Thank you for trusting us with your pet's care, and if the time comes when you welcome another companion into your life, we'd be honored to be there for you again.
I've been ordering medications via Allivet for years. Their prices are reasonable, processing is fast, and they work with you to answer any questions/resolve issues professionally.
Thank you for being a loyal Allivet customer over the years! Your continued trust means so much to us. We're grateful for the opportunity to support you and your pet, and we're committed to providing dependable service every step of the way. We look forward to serving you for many years to come.
The staff are very personable which makes it just overall comfortable and welcoming.
Thank you so much for your kind words! Knowing that our team made you feel comfortable and welcomed means a great deal to us.
Aside from having great prices, the company was excellent to work with. They regularly kept me updated on the status of my order & worked diligently to obtain the approval from my veterinarian for my pet's Rx.
Thank you for taking the time to share your experience! We're grateful for your trust and are so glad our team could help make the prescription process as smooth as possible.
Fast, reasonable rates
Thank you for your review! We're grateful you chose Allivet and are happy we could provide both value and a positive experience.
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