1800PetMeds is your online pet store offering discount prices on pet supplies, medications, products, vitamins and supplements for your pet. Discount Prices on Pet Supplies, Frontline Plus, Advantage, Heartgard Plus, Sentinel, Interceptor, and more.
Written by the business, not verified by us.PetMeds (www.1800petmeds.com) has a 3.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Public & Local Services and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 28% give 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-28.
Reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, polite, and understanding during every single phone interaction. People really appreciate the prompt and efficient support provided over the phone by knowledgeable and cheerful team members who genuinely care about their clients. Many individuals note that the representatives take their time to thoroughly answer questions and resolve issues smoothly. Some reviewers were not happy with unexpected shipping delays, missing order notifications, and difficulties reaching customer service representatives. Consumers also noted recurring problems regarding incorrect items arriving or extremely long phone wait times when seeking urgent assistance.
Auto-generated from all reviews of this business. For reference only.I have multiple giant breed dogs which makes ordering meds such as heartworm meds very time consuming and confusing. Representative Gwendoline H. Was outstanding! So thorough and patient! I give 5 stars for her! She is a great asset to this company!
Making sure once everything was figured out that my pet got her meds as fast as possible at no additional charge to me was amazing! Unfortunately I did not get notified by them that her prescription did not make it to them before they boxed up and sent out my original order so my dogs are late for their meds that is why it's only 4 stars.
The follow up from your customer service so quick AND on a holiday! They went above and beyond to help me and I so appreciate them. Thanks again
I was having trouble with placing the order on line. The office person was pleasant and supportive in taking the order via phone. And he assisted me in clarifying the info I needed for placing future orders to use the internet service if I wanted to.
It is easy to obtain what I need for my pet and always arrives quickly.
The girl was pleasant and helpful. The transaction Was easy and quick!
It was a wonderful experience to talk to a friendly, knowledgeable and professional person on the phone. My query was quickly answered and I was helped with my order.
Gwen was professional, caring, and courteous. She took care of my order quickly and I’m very very happy with her service. I appreciate that she gave me the best possible promotion being offered at this time.. That means a lot as to me as a loyal customer of yours.Thank you!
The lady, Amy, who took my many questions and was patient with an old lady made my experience fantastic. I was disappointed that I could not get the 25 % off of the whole order, but she made me forgive my disappointment.
He was very friendly, easy to talk to! Definitely turned me BACK to PetMeds ! No more Amazon for my dogs needs! Thank you!
I absolutely pleasant and bubbly with laughter love talking to her Gwendolyn what’s her name?
I tried to place an order online to no avail. Being an elder the internet ways can sometimes be baffling. I ended up calling to place my order and even though they were experiencing a high volume of calls they offered for me to leave my number and get a call back. I dont usually, but I chose the option and it was great. I heard back from Gwen, a kind, good listening team member who was a big help. She was more than able to meet my expectations! Once again always pleased with PetMeds products and customer service. Thanks again from me and Rory
She was friendly , knowledgeable, efficient, understanding, and very helpful.. I have no complaints at all
My representative was AWESOME!!! The whole issue was 100% my error but she was so very kind and helpful!
Customer service person was wonderful, professional and very considerate. I wish I wrote her name down. Please track the order to find her name.
I had an amazing experience being helped by the rep. She was awesome helpful and understanding willing to help me and not make me feel like I did something wrong or bothered by me calling in which a lot of companies do when I call in. I don’t remember the reps name but she is awesome and I’m not sure who reads this but her supervisor should be proud to have her on the team. I would love for her to be recognized as a strong worker that knows how to be helpful and still get things done.
It takes about 10 minutes to connect, but once you do, you are greeted and helped with fantastic people..all the time!
I'd like to give a HUGE shout-out to 1800PetMeds for what they did for me! I had just refilled my dog's arthritis medicine for $115 when he passed away last weekend. I hadn't opened the bottle yet, so on a whim, I called 1800PetMeds to see if they would take it back. They said that they couldn't, since it was a prescription, but they'd still refund me the full price since my pet died! WHO DOES THAT??? What incredible customer service, and so greatly appreciated! A Class A company that genuinely cares about its clients.❤️
Service rep was friendly and courteous. Addressed my concerns promptly and was able to quickly assist me.
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