1800PetMeds is your online pet store offering discount prices on pet supplies, medications, products, vitamins and supplements for your pet. Discount Prices on Pet Supplies, Frontline Plus, Advantage, Heartgard Plus, Sentinel, Interceptor, and more.
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Is PetMeds legit?
PetMeds (www.1800petmeds.com) has a 3.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Public & Local Services and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 28% give 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-28.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, polite, and understanding during every single phone interaction. People really appreciate the prompt and efficient support provided over the phone by knowledgeable and cheerful team members who genuinely care about their clients. Many individuals note that the representatives take their time to thoroughly answer questions and resolve issues smoothly.
Some reviewers were not happy with unexpected shipping delays, missing order notifications, and difficulties reaching customer service representatives. Consumers also noted recurring problems regarding incorrect items arriving or extremely long phone wait times when seeking urgent assistance.
Auto-generated from all reviews of this business. For reference only.
PetMeds was WONDERFUL. I waited too long to ordered medication dog food for my dog, hoping he would not need any more. But in fact he did, and I only had one days worth left. I called to talk to PetMeds to see if they could expedite the shipping. Not only did they send it over night, they did not charge me for the change. They said if it did not get there on time and I had to get it at the vet (significantly more expensive) they would reimburse me!!!! It arrived on time, overnight, my dog did not miss a meal. And my dog is finally feeling better!!! PetMeds saved me this week, and I am VERY VERY grateful!!!
Laura was so polite and professional she listened to me and when i accidentally dropped the call she went the extra mile and called me back. I know she was busy because i had to wait for a call to speak with someone. Then after she called I accidentally hung up but she realized it and called me right back she is great
Great experience with PetMeds rep named Tiffany! She was pleasant, informative and she did not make me feel rushed to make decisions. She is someone I will try to remember to ask for when I call again!
Peggy understood the changes I needed to make and was truly caring and helpful. She searched for discounts I could get. Very friendly and professional.
Peggy was very friendly and efficient.
She checked my account and gave me the best price available.
I had checked another source recommended by our vet, and Peggy beat the other company's price!
She's good, knows what she's doing, and is pleasant to work with.
Fixed the problem without hesitation. The woman I spoke with showed immediate concern and everything was taken care of immediately and a new order of the “uniced Vetsulin” was shipped out.
I spoke with Marci in customer service. She was absolutely wonderful. She gave me so much information about dealing with my dog's problems. The possibilities of reducing my dogs issues were beyond what I ever thought. Thank you for a well-trained staff.
When I called customer support, Tarra helped me right away to get things straightened out. She was kind, intelligent, and very knowledgeable at her job. She definitely gets an A++ from me!
First greeted by a bot. I gave a 2-word explanation for my call. Next voice — was not sure at first if it were another bot or a human. It turned out to be a human. He was helpful in understanding the nature of my question and in confirming how I should label a paper prescription that I was going to send in the mail and what order number I should use.
PetMeds has completely screwed up my prescription order and failed to ship it in a timely manner. After three calls with 46 minute wait times and agents who were not effective in their roles, I got Laila - who changed my whole experience. She and her manager coordinated, resolved my multiple concerns, and provided expedited shipping. Laila was kind, courteous, and extremely helpful.
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