Great customer service
Rep was very pleasant and accommodating without hesitation.
About PetMeds
Data updated- Website
- www.1800petmeds.com
- Category
- Public & Local Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 99 reviews
- Replies to negative
- 97% (32/33)
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About this business
1800PetMeds is your online pet store offering discount prices on pet supplies, medications, products, vitamins and supplements for your pet. Discount Prices on Pet Supplies, Frontline Plus, Advantage, Heartgard Plus, Sentinel, Interceptor, and more.
Written by the business, not verified by us.Is PetMeds legit?
PetMeds (www.1800petmeds.com) has a 3.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Public & Local Services and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 28% give 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-28.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, polite, and understanding during every single phone interaction. People really appreciate the prompt and efficient support provided over the phone by knowledgeable and cheerful team members who genuinely care about their clients. Many individuals note that the representatives take their time to thoroughly answer questions and resolve issues smoothly. Some reviewers were not happy with unexpected shipping delays, missing order notifications, and difficulties reaching customer service representatives. Consumers also noted recurring problems regarding incorrect items arriving or extremely long phone wait times when seeking urgent assistance.
Auto-generated from all reviews of this business. For reference only.What people say
Great knowledgeable representative
The representative I spoke with was OUTSTANDING! Knowledgeable, kind, funny and quick! Wish more experiences were like this one.
I’ve been having trouble with an order…
I’ve been having trouble with an order and a prescription. I’ve called multiple times in the last week and a half later this late morning on my 4th call I was lucky enough for my call to go to Iris. She was absolutely wonderful!! She took down all my information gave me a sense that she was going to take care of my problem. You are very lucky to have someone as efficient and professional as Iris on your team.
Ms. Susie
Ms. Susie was extremely helpful and kind in assisting with my issue. I am very appreciative. Thank you and have a good day!
Sincere and caring
Good communication. Sincere and caring customer service. Tiffany detailed all the steps that PetMeds would take to resolve the issue and waived the expedited shipping charge to insure my Shilo’s well being and my peace of mind.
Horrible Customer Service - Only AI
Difficult, if not almost impossible to speak with a Human. They want you to speak to a AI computer. I want to speak with a Human. My Cat will not eat their Wet Food, with a product I bought from them. I need to Return the Product. Awaiting a Call Back now because I waited on hold for 20 minuites. I did get a call back and now waiting for my return label.
Reply from PetMeds2025-09-08
Dear Chris, We're truly sorry to hear your experience was negative. We value your feedback and would like to understand more about what went wrong. Please contact us at 800-738-6337 so we can address your concerns directly. We're committed to improving and hope to regain your trust. Sincerely, The PetMeds Team
exceptional customer service . customer for over a decade
the representative was polite, professional. top notch. she is a keeper
the Customer Service Lady was Great!..
Customer Service Lady was Great!... Helpful and professional.
Great representative
Great representative, very helpful and service oriented… Thanks
great
wonderful customer service and prices
SUCH a GREAT customer service employee!!!
The woman who took my call was cheerful, efficient, proficient with the ordering system, and made sure I understood all of my options before I made decisions with both of my product orders!! She was FANTASTIC!!! I told her I wish I could hug her!!
Representative was nice and helpful
Representative was nice and helpful. Wait time to speak to someone was very long though...about 20 minutes.
A Good Experience…
The Customer Team member was very kind and helpful. She expedited the order since I have no medication remaining. Last year with the renewal, I was the go-between to try to get the Rx filled. I think the pharmacy and provider should work it out between themselves, not the client caught in the middle. This year, so far, is working out.
Leila was extremely helpful
Leila was extremely helpful. As asset to your company
i tried to reach pet meds as they made…
i tried to reach pet meds as they made a mistake in my order and I needed to speak with a person. I got a recording that said it was over a 10 minute hold. As I'm writing this message I've been on hold for over 90 minutes and have become very angry and want to cancel my order. I will never deal with tis company again
Reply from PetMeds2025-09-17
Hello jeff, We are sorry this happened. We understand how frustrating it can be to wait. We have been experiencing longer than normal wait times than usual . We asked for additional information so we can locate your account to better assist you. Please feel free to contact us directly at 1-800-738-6337 and a team member would be happy to assist. The PetMeds Team
Call back was easy! Got helpful information.
Associate was very helpful.
The representative was kind
The representative was kind, patient, and helpful. An additional discount was applied and greatly appreciated.
Great Customer ServiceI I had tried to send several emails for…
I had tried to send several emails for my orders but it didn’t work and I was surprised to get such a competent lady to help me with my order by phone. She made my day! Thank you again.
Great communication & customer service
Great communication & customer service. Very friendly and easy to understand, Very professional.
Perfect
Perfect. Good customer service
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