Terrible Customer Care
I ordered a medication for my cat that was listed on the website in details as well as images on the medication bottle as Chicken Flavored. I received the product, and it's Cherry Flavored. I reached out via text to Pet Meds thinking it'd be a quick response. No response to the text for 2 days, despite the auto response saying an agent would be with me in 3 minutes. I then turned to email instead and sent an email on July 31 detailing my issue. I received a response a day later - great - indicating that yes, the webpage was wrong and would I like a refund. I said yes, I'd like a refund on the same day. It's now 12 days later, I've nudged via email to check in 4 times after a few days of silence, and have yet to receive a reply. I turned back to text again yesterday to see if that got a response, again it noted 3 minutes and you'll have an agent, yet - no response still a day later. When you get the email that asks you to take a survey on how they did, it doesn't even go to a survey. I am beyond frustrated at this point, this is the absolute worst customer service I've ever received anywhere.