NOT the company or quality they would have you believe
I should’ve taken a screenshot of your Facebook page to prove that I did post a One-Star review there, but you took it down. I still find it in "Mentions" (guess you missed that), so now I have the screenshot. For a product often out of stock and/or built to order = the packaging, presentation, and overall product quality do NOT justify the price. internal product packaging is very poor = not arranged in the cardboard cutouts meso-customs adapter does not line up with BD holes no allen key/wrench included for the included allen screws Product Description states: "If your vehicle has a 7-pin trailer plug connector (reference vehicle fitment chart), you have the option of using the S1 hitch light kit with the trailer adapter harness. This option allows for an easy plug and play installation." My vehicle does have the 7-pin trailer plug connector and the BD adapter does not fit. = I have an expensive product that now needs custom wiring or additional parts to work. Definetly NOT plug-and-play. The product description does NOT state: "this universal adapter will ONLY work with the models/vehicles listed" = apparently that is the case This product COULD be universal IF they used a normal 7-pin trailer plug (trailer side) = where one would connect a trailer for lights Customer Service does pickup quickly when called but is not able to address the issue. Tech Support has a Call Queue where I am "caller number 22" and no estimated wait time given. I did get a call back several hours later the same day. I was told to try spending more money and make a purchase on Amazon for an adapter to fit my application. I was also told there is a known issue that not all connectors are round and the square or rectangle shape will not work with their adapter. Shame on BD and the marketing department for not including that info in the product description.