Lack of communication
Original order was for 3 accoustic panels, one edge trim, and a tube of adhesive. Eventually delivered after a delay. Panels and trim were wrong colour. Attempts to contact came to nothing. After posting on trust pilot, things moved a bit with the company making contact. Arranged exchange of panels and trim for the correct shade. Delivery date was arranged...and then delayed again. Eventually driver arrived with 3 correct colour panels but no trim. When I asked, driver said that trim would come later....fat chance!! Two weeks have passed, have attempted email contact, and as usual no reply. I haven't put the panels up or used any if the materials as I am loathe to start until I have all the correct items. My next step is to contact my bank and seek a full refund for the incompetence/ bad service I have had from this company. This whole debacle has been going on for over a month now!