Very incompetent customer service
Very incompetent customer service. I bought a ticket with them, and then received an email from them that my plane has been cancelled and that I have been rerouted. I then called back to the CS and asked that the ticket be canceled because the reroute they gave did not work for me. And here where the problems came. Back and forth with CS and they come back with answer that this is non refundable ticket. I then called directly to American Airlines and the AA cancelled with FULL REFUNDS even though it is a nonrefundable tickets (because of flight cancellation from airlines). The refunds however goes to the Tiket.com because they refund back to the agent. So now I cannot get the money back because Tiket.com keeps coming back to me saying that this is a nonrefundable ticket. What a headache and incompetent customer service. Never again use them. Another incident before this, I bought an hotel voucher with them and then a week before using it, they called me saying that the voucher they issued somehow was a mistake, so the hotel does not want to acknowledge it. So they say that they will refund me. The problem is, I bought the voucher far ahead of time to get cheaper price, now I have to buy another voucher with high price just because of their mistake. What a nightmare dealing with them.