If only I could give -1 star
If I could give -1 star, I would. I've had multiple negative experiences with vPost and I will not use them again after this last ordeal. I would suggest you guys not to either. I always check the items I order are not on their prohibited list. I purchased a chemical-free non-hazardous item which wasn't listed on their prohibited list - yet they claimed it as dangerous. First, they labelled it wrong and called it fuel. I was shocked, as I know I didn't purchase fuel. So I asked them to check. Then, they labelled my item a fertilizer - which is not true and they refused to acknowledge this no matter the documents I sent to support this. Even the name of the item indicates it is not a fertilizer. And none of them could explain to me, which part or what proof they have to state that my item is a fertilizer. It took them days to respond each time, and the whole ordeal going back and forth lasted more than a month. By then the window to return my item is over and it has gone to waste. All my items were also delayed. This wasn't the first time either. I just don't know why I gave them too many chances. Now never again, so much time and money wasted. Please do not use vPost service. It's lousy, unreliable, dishonest, inaccurate, slow and expensive. For the cost they charge you for their services etc, I don't think it's worth it. They even addressed me by another person's name once in one of their replies, how can that even happen? I'm utterly disappointed with vPost. It's been such a painful experience. Seriously - do NOT use vPost.