Great Prices but Horrible Customer Service Experience
Has most competitive pricing for their insurance products which is why I have used them. However, they have recently messed up their customer service experience, over-relying on AI. I wanted to add homeowner's insurance to my automobile policy during business hours. Their virtual assistant texted me right away asking when a good time to call would be. I said, "right now," and got an immediate phone call. However, I was called by a bot, and after 20 minutes on hold, I gave up. Their hold line is this jazzy tune that becomes annoyingly repetitive after a few minutes--and 20 minutes to make a prospective customer wait? Yeah, that was enough for me to drop them completely.