Customer service - non-existent
Last year when I ordered it took a couple months at least to turn up in the UK. This year - it's been a month since I ordered but I can't even track my order. They gave me a tracking number for DHL - who says it's not a valid number. Possibly never shipped? Possibly handed off to another courier but now lost? Who knows? But what I do know is have had nothing but a runaround from DHL and absolute ZERO customer support (unless you count automated responses - I don't) for solving this problem. Purchasing a planner really shouldn't be this painful. NEVER AGAIN? I have requested a refund which I hope I get - that's if anyone actually ever reads and responds to my emails. And I shall go purchase something else based in the UK.