THE ONE PLACE FOR ALL YOUR THOUGHTS. An appointment calendar, goal setting guide, journal, sketchbook, gratitude log & personal and work to-do lists all in one notebook.
Written by the business, not verified by us.Passion Planner (passionplanner.com) has a 4.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Media & Publishing and its reputation is excellent. 88% of reviews are 4 stars or higher and 10% are 1 star; The business has not yet replied to negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-12.
Ordered a planner April 6th, it worked its way through America like it does. However, when it got to Canada it sat there for weeks, and then it was presumed lost. Rye helped so much in giving me a refund. Pay attention Canadians, DHL has 1 star reviews across the board. If only passion Planner used someone else for Canadian delivery. Maybe Canada Post? I am giving 5 stars for the PP customer service only.
I've been using Passion Planners for years to help me plan my overall goals and turn them into achievable annual, quarterly, monthly, weekly and daily steps. I needed some assistance with my order this year and received the most incredible, generous customer service. Thank you for the wonderful product and thoughtful culture you've cultivated at Passion Planner.
I have been a dedicated Passion Planner user for many years now, it is always exciting when the new ones come out - I'm a big fan of the mid-year planners! I recently ordered the wrong one, my mistake, and Passion Planner was amazing at helping rectify my issues very quickly. I love and recommend Passion Planner to everyone I know!
I’m very impressed with their customer service. I had an issue with a book of stickers I received and they promptly sent out a new one at no charge. Great customer service!
We’ve been using Passion Planner for years and the level of professionalism and organization we’ve reached has been reached in part my the excellence of these planners. Even our teens are enjoying them!
I absolutely, love my planner and I received exceptional customer service. I highly recommend both the planner and the company.
Wonderful product, great team. Customer service was excellent!
This is a team that really cares about not only their business (as they should!!!) but also the consumer (again, what a brilliant business concept - :) ) Highly recommend the Passion Planner and working with the team if you have any concerns or problems. They go above and beyond to help.
Great service and people who give you all their care and support.
Fantastic customer service. Helped fixed my blunder on my order.
Fantastic customer service as usual! Very friendly, quick response and completed my request in no time. Not to mention the amazing products. I love this company!
Had a question about removing purchase protection from order. Response was quick and provided clear instructions and pictures. Response was also very polite.
A few years ago I struggled with customer service not responding, but happy to report they’ve fixed whatever was happening. I receive excellent support on a recent refund - easy, pleasant, no hassle.
I've been a customer for several yeas now and their customer service is excellent! They listen to their customers and their planners are excellent! I have both physical and digital planners and ALL the stickers ;). I highly recommend Passion Planner!
I ordered a planner to Ireland. 29€ (dated) planner, 18€ delivery fee (1-4 days). It is still in transit four weeks later, January is over and my planner is dated. Customs in Ireland: An post now charges 4.95€ processing fee then VAT is charged on the product. 11.29€ for customs in total. I have ended up spending 58.14€ on a single dated planner. While this is out of the hands of Passion Planner team, it would be worth considering something to make deliveries to EU countries more affordable and providing a better experience overall, even suggesting ways that EU customers can get the most out of their order would be helpful. Customer service tried the best they could and offered discounts off my next purchase, but with all this hassle and losing a month from my dated planner, Im not sure it’s worth ordering for EU customers.
I have been using Passion Planner for 4 years now. I've attempted other brands, but I always come back! My favorite things are the paper material, weekly layout, and the blank dotted pages at the end. I recently needed to make an exchange, and the customer service was amazing!
Ordered 5 different planners from here and stationary and things. Absolutely lovely. I have ADHD and am also autistic so I have tried hundreds of different planners and they have never worked for me… apart from passion planner. Recently I have had issues with one of my orders, I actually ordered the wrong size (which was my mistake). I emailed them to see if I could exchange it yet they just offered so send me one. I said no as I would have felt terrible as it was my own mistake but they are amazing. Hope one day to be an ambassador. Absolutely love passion planner!
I’ve been a customer for 7-8 years. Amazing product yes, but the customer service is what stands out. Twice during those 7-8 years I’ve mistakenly ordered the wrong planner, and rather than have me return it they told me to gift it to someone and they replaced it for me for free. That’s how you do business to keep customers for life!
I've always loved Passion Planner - but want I'm reviewing today is their customer service. My planner got lost in the mail (it happens!), and within 60 minutes I had a replacement in route. Their customer service is timely and incredibly helpful.
They stand behind their refund policy. I was more than happy to buy a paper planner when the digital didn’t work out for me.
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