THE ONE PLACE FOR ALL YOUR THOUGHTS. An appointment calendar, goal setting guide, journal, sketchbook, gratitude log & personal and work to-do lists all in one notebook.
Written by the business, not verified by us.Passion Planner (passionplanner.com) has a 4.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Media & Publishing and its reputation is excellent. 88% of reviews are 4 stars or higher and 10% are 1 star; The business has not yet replied to negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-12.
Due to a narrow timeframe in which my postal office is open, my order was shipped back to the U.S., and the customer support was very quick to answer my mail and send my Passion Planner to Germany again without further payment.
I received the wrong planner and sent an email. I received a quick response from Clint who patiently helped me sort out the issue. I'm grateful for the speedy response and the special care that was given to help me solve my issue. Thanks Clint :-)
I sent in an email to customer service regarding a small issue with my shipment. The issue was handled by Clint in a very speedy manner. I appreciate the quick and professional response. Thank you!
I was writing as a very frustrated customer because I received an unexpected charge upon delivery that was NOT customs or duty, but rather a second shipping charge. Rue dealt with my issue right away and sent me a refund for the amount that was unexpectedly charged at the last minute. This turned what would have been a 1/5 star review to a 5/5 star review, so thank you Rue, I very much appreciate your willingness to help me out!
The wrong product was sent to me. Clint was so prompt, kind, and helpful! He immediately apologized for the error and made sure a replacement was sent out ASAP. I also loved how he requested I give the first product to someone who may like it or to recycle the pages. That says so much about how much he cares about the product, customer, and the earth!!! Clint was exceptional in his customer service!! Thank you!
Clint was very helpful and very kind when helping me with my delivery issue.
There was a mix-up in the planner I ordered and the one I received over the weekend. I sent an email to Passion Planner support and Clint replied the next day. He was really validating and clear on next steps. I really appreciate that he offered the option to give it to a friend or how to recycle it. In general I really love the company and culture they've built and how much it radiates in all they do, including how employees interact which shows their care and excitement.
Very helpful and generous in solving my issue.
I received a damaged product and contacted Passion Planner about it, asking if it would be possible to get a replacement. After a while, I received a reply from Clint who apologized for the delay in response due to an overflow of requests during the holiday season, and informed me that a replacement was on the way. I received it speedily, and it's perfect! While I was initially disappointed to receive a damaged product from a company that I love, my interaction with Clint was very pleasant and I was so pleased to find that they had already taken care of sending a replacement. I look forward to future positive experiences with Passion Planner and will continue to encourage others to check them out!
I have always found the customer support at passion planner to be wonderful, so helpful. Clint went above & beyond recently. I ordered markers and one was missing from the pack. Without blinking he sent me a whole new pack! Such unexpected generosity! I love passion planner and will continue to be an enthusiastic customer!
This is the best personal planner on the market! Not to mention the customer service is exceptional. I have purchased the same planner every year for the past three years and it has made a dramatic improvement to my organizational skills. Highly recommend trying if you have not already.
I reached out to the Pashfam team with an inquiry a few days ago. Today I got a response from Rue and was very much appreciating how she dealt with my question. Rue was very courteous and provided excellent customer service. And she is not the only one. So far every time the contact with the members of the team has been exceptional. I think that this is definitely worth mentioning- so keep up the good work and stay safe, everyone. Thanks for all you do for your customers.
Rue was very helpful, polite and I received a quick response. Thank you!
Customer service is always very kind and courteous - it is clear that they are extremely busy, but this does not subtract from their concern for their customers.
Getting things worked out was great. Yet, there's some glitches in your offers...or maybe some things that might work better. Nevertheless, the customer service was swift to make things right - and ultimately that is what matters.
My Passion planner was sent back for unknown reasons. I contacted the Passion Planner support and Rue helped me with a replacement! It took them a few days to handle the request in the first place but then the communication was very good and Rue was always super nice.
I had a wonderful experience with Rue. I know that the times are crazy with Covid and expected a lag time in response. Rue was professional and apologetic because of the delay I was asking about. No need to apologize, nothing last year or the beginning of this year has gone to plan for anyone. Thank you for a great planner! I’m enjoying it so far!!
Rue was very helpful in addressing my concerns and solved my issues seamlessly!
Joshua was able to help me with my problem right away. GREAT SERVICE INDEED!
Absolutely atrocious experience. Ordered planners for my staff on 12.4.2020--it's 1.18.2021 now, and we haven't received anything. No phone number to contact customer service; wrong update about when it'd be arriving; minimal rebate. Cancelling all transactions with this company.
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