THE ONE PLACE FOR ALL YOUR THOUGHTS. An appointment calendar, goal setting guide, journal, sketchbook, gratitude log & personal and work to-do lists all in one notebook.
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Is Passion Planner legit?
Passion Planner (passionplanner.com) has a 4.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Media & Publishing and its reputation is excellent. 88% of reviews are 4 stars or higher and 10% are 1 star; The business has not yet replied to negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-12.
I've been looking for a life planner for a while & have heard good things about this company.
For me £45 to spend on what is effectively a diary with bells on, is quite a lot, but I saw there was a sale on and was looking forward to planning so added stickers & highlighters to my order too :-).
The shipping fees stopped me in my tracks - £14 (to the UK), why?
I unfortunately won't be ordering now as I can't justify the shipping and will look at another life planner that is similar.
I hope the shipping fees are reduced as I would like to try this one, maybe next year.
Long time customer here to say this is a great company with great products! I've had at least 5-7 planners & loved them all. Their Support team and customer service goes above & beyond, and thus really stands out in a world nowadays where these concepts seem to be almost non-existent. Passion Planner is also generous with donations to good causes & free pdf downloads on the website as well. This is a company you feel good supporting and helpful, beautifuly, well designed products you'll love!
Wish I had read Facebook reviews before ordering! I received an email that my order had shipped on 1/11. It is 1/18 and USPS is still "Awaiting Item" which means they created a shipping label but didn't actually ship the product. I received only one automated response to multiple attempts to contact customer service. There is no option to cancel orders either (it's the first communication you receive from the company). Dozens of other customers report the same experience in the past 3 months.
Last year when I ordered it took a couple months at least to turn up in the UK.
This year - it's been a month since I ordered but I can't even track my order. They gave me a tracking number for DHL - who says it's not a valid number. Possibly never shipped? Possibly handed off to another courier but now lost?
Who knows?
But what I do know is have had nothing but a runaround from DHL and absolute ZERO customer support (unless you count automated responses - I don't) for solving this problem.
Purchasing a planner really shouldn't be this painful. NEVER AGAIN? I have requested a refund which I hope I get - that's if anyone actually ever reads and responds to my emails.
And I shall go purchase something else based in the UK.
Could communicate a bit more with customers, but over all great company
I used passion planner for years. I started out with their free digital downloads which i used in a 3 ring binder. Finally I bought one of their undated planners in a beautiful shade of green. I loved it! While I sometimes wish the pages were more colorful (instead of black and white), I love that most of my pens do not bleed through the page. I love that the book lays flat. And I love the Monday start option!
The only thing I don’t love is that when I tried to purchase my planner for 2022, almost 2 weeks went by with no updates. I decided to reach out myself. I had a very helpful service rep explain that there were some issues regarding available stock and that they were waiting on that to be sorted out. She offered me a refund, which I appreciated, but it would have been even better if they had reached out to customers when they realized the issue. I don’t have instagram or twitter, so after I placed my order I was kind of in the dark until I investigated myself.
They have excellent customer service though, my representative helped me with only 1 email. I found a different planner to use for next year, but I hope to come back to passion planner for 2023! Can’t wait to see what designs they come out with next.
The moment the 2021-2022 academic planners dropped, I placed my order! The shipping was quicker than I expected - I’ve gotten so used to delayed shipping during the pandemic, I think. I was sad to see that the wrong planner had arrived and reached out to customer support to see what could be done to fix it. I got a very speedy response with an offer to refund or replace the planner. I had such faith in Passion Planner, I reordered the planner I’d hoped for before the refund was even fully confirmed. The erroneous planner is now in the hands of my grateful husband. It is this kind of caring support from Passion Planner - on top of the incredible quality of the products themselves - that will keep me a part of the PashFam forever. Thank you!!!
I had some trouble with my shipping so my items were shipped back to Passion Planner. The customer service representative was so attentive and accommodating to my needs. I am in gratitude for the time, patience and timeliness of getting my planner shipped out once more. Thank you!
There was a mix-up with my order and the Passion Planner folks fixed it right away in kind a swift manner! I bought a planner for my boyfriend and one of my best friends because it has been hands down the most helpful planner I've ever used.
My only suggestion is finding a more economical shipping option for Alaska. I know so many people up here would want to have one of your planners!
I also LOVE the downloads like the habit tracker and feel very encouraged watching your youtube videos. It's one of the first times I've been glad I'm on a marketing email list ;)
Thanks again!
Service was excellent, speedy, and appropriate! The explanation given for the issue was very thorough and the whole interaction was great. Very grateful!
I had a problem downloading my digital planner. Fenella was very patient and kind while messaging back and forth with me. She was able to solve the problem. I am so excited to start using my new digital planner! Thank you:)
My planner arrived and is just what I was hoping for. There happened to be a shipping delay so I contacted customer support where Fenella was extremely kind and helped me track down my wayward planner. This is my 4th planner and I'll certainly order more, especially since you employ staff like Fenella. Thanks again!
I asked a specific question about using the HERSTORY 2021and ironically when I read the answer I realized that I had made a mistake with my order.
I attempted to order a sticker package as opposed to a book and so I was not getting the desired discount.
I changed my order and got the discount.
Thank you!!!
I didn’t receive one of my ordered item and contacted Passion Planner. They got back to me within 48hrs and resolve the issue. I’m happy and satisfied with they way they handle my problem!
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