Nike’s warranty process is absolutely terrible.
My shoes developed a fault, and instead of asking me to send them in for inspection, Nike rejected my claim based solely on photographs. Their response admits they cannot determine whether the fault is due to a manufacturing defect, yet they still refused the claim without ever examining the shoes. What’s the point of offering a warranty if you’re not willing to inspect the product before rejecting a claim? The whole process feels designed to make customers give up rather than properly investigate faults. For a global brand like Nike, the customer service is shockingly poor and the warranty process is a complete disappointment. I won’t be buying Nike again unless they review how they treat genuine warranty claims.