Bought a evercross ek30 pro a week ago…
Bought a evercross ek30 pro a week ago and smoke came from under the seat at first switch on. Reached out to evercross for "help" loads of emails later I finally got a response offering to fix the controller, I'm sorry but a brand new bike faulty on delivery requires a brand new replacement not a fix of the old one that burned out on first switch on. I stated this was unacceptable and I require a brand new controller, since then my emails have been ignored, now I'm left with a bike that does not work at all. The customer service is terrible at this place. If they sort my problem I will return to this review and update it, but at present I'm very very disappointed in this company. UPDATE Finally got things sorted through PayPal. The company did eventually send out the replacement items. Just wish I could rely on them if I ever have a problem needing spares in the future, I don't hold much hope though unfortunately.