EVERCROSS

All was fine like wished

All was fine like wished. The box had a smal hole but the eScooter had no issues so far from that. No scratches at all. The rear electronic brake is not so strong as expected but works sufficient.

I do not recommend this company

I do not recommend this company. Customer service is the wost!

Awful customer service

My filter box for my pool robot needed replacing so purchased one from evercross as no one else makes one. Unfortunately when filling in the form with my email address it disappeared so I didn’t have chance to write down the order number. I have tried now for 5 days to contact customer service but with no response. They don’t have a telephone service so it’s live chat which doesn’t work, email no response to 6 emails or messenger, three attempts no response. So customer service is appalling and is the filter box as the filter netting has fallen to bits after a few months. Product and customer service about the same!

Be wary. no support, battery dead after 500km

scooter arrived and all was good. After 5 months the battery has died. Unfortunately the is only an email address and after over a week, i have heard nothing. Its a real shame as the product an201 bike is fun and gets lots of attention.

Finally fulfilled order and parts were…

Finally fulfilled order and parts were well packed and in full working order, been a painful process but we got there in the end

Giancarlo BorracciItaly · 7 reviews · Experienced 2026-09-17 · Posted 2026-09-17

Non-existent after-sales support and complete refusal on spare parts (EV85F Scooter)

I purchased the EV85F scooter about two years ago. I must premise that the product itself worked fine at first, and the purchase on Amazon went smoothly. The real problem begins when you reach the end of the battery's lifecycle, which is a normal wear-and-tear component. For over a year, the official battery on their website has been permanently out of stock. I contacted customer service on two occasions to find a solution: I asked if there were any restock forecasts or compatible alternatives. The reply was evasive and dismissive ("out of stock and no restock scheduled"), effectively slamming every door. Faced with a brick wall, I simply asked them to provide the precise technical specifications of the battery so I could search for a compatible replacement on the open market and avoid turning a perfectly functioning vehicle into electronic waste. The result? Total silence. Customer care completely vanished. A serious company cannot wash its hands like this after a sale, even denying basic technical data to allow a customer to repair their own vehicle. Not recommended if you are looking for long-term support.

evercross is nice

evercross is nice, i love it !....very good and fast service !

Bike not delivered & €300 down

Awful experience with the delivery and then help/support from EU Evercross was not helpful. We bought an electric motorbike from EU Evercross recently - the delivery came through as being delivered, even though it hadn't. When we contacted customer support, the reply was generic and not helpful - suggestions of 'check your mail box' (for a motorbike?!), were not followed up on. There was no attempt to resolve the matter or chase the delivery company on our behalf from EU Evercross. GLS delivery France suggested we go back to the merchant, which we have. We don't know how or where our delivery as signed for, but we didn't sign for it, neither did our neighbours. We're now in the process of getting an insurance claim filed, so we can get the €300+ back for the motorbike. We've subsequently now bought from RCB via Amazon in the hope this doesn't happen again. FYI The help chat function also doesn't work on EU Evercross site, so you can't get immediate help if you need it. Terrible customer service and would highly recommend not buying from EU Evercross.

Good but some poor design choices

Delivery was long and poor communication from delivery company, Bike is good but very very heavy, for the age group it’s designed for there are quite a few sharp edges on the fairings. The bike struggles for speed with my six year old, so I’d say 6 is the max age. Works well with my 4year old but the height of saddle is high for a 4 year old as is the weight. Battery life is very good though. Control of the sounds could be better

I wish I could give 100 stars

I wish I could give 100 stars! This company are fantastic. I’ve purchased an electric scooter and an electric motorbike. Both top quality, amazing prices. Very well built. Look sleek and modern. I am currently waiting on another bike coming in stock so I can purchase again. I recommend everyone to use this company. Thank you evercross, you have made me and my children very happy 😊

Issue with Scooter

We had an issue with my Daughters scooter when it stopped working and Evercross support was 5 star asked us to send the scooter back and they tried to fix it but couldnt manage to do so but gave us a reasonable price to get a new one would highly recommend

Absolutely terrible

Absolutely terrible. Bought my daughter the scooter and after 3 weeks stopped working. Tried everything still nothing. Waste of money. Costumer services a joke and not interested. Avoid this company and save yourself money and go elsewhere

D. van DenzelNetherlands · 2 reviews · Experienced 2026-06-18 · Posted 2026-06-18

Great customer service

Great customer service, our little one enjoys his electric bike! Took him 5 min to learn to bike, and he is only 4 years old and doesn’t even drive bicycle yet!

Raven JacksonUnited States · 3 reviews · Experienced 2026-05-23 · Posted 2026-05-25

Scooter Tire issues

Id bought a scooter from them off there amazon page. The scooter works amazing ride smooth no issues at all best branded Scooter affordable,Safe,street legal Family friendly scooter. But how ever when it comes to Any Repairs that are needed example Tires extra dont bother Sending a Gmail for suppost. Ive sent a few waiting 24hrs if not more no repsawn almost seems like its some sort of bot respawning to the messages or there just being lazy on the replys. Also if you plan on buying tires from amazon for your evercross scooter keep in mind it will arrive im the right size however due to it being factory an new it will be off by a quort inch from the main size.

I bought a Evercross ek30 from Germany…

I bought a Evercross ek30 from Germany Evercross Global for my wife in june last year the ebike arrived and I put it together, no problems tested it and no problems. My wife arrived from the UK and she loved her present but after 13km of driving the bike failed and the bike motor fails to start other than on the 6kmh start boost . I contacted them and after numerous checks they asked me to do they decided it was the peddle crank sensor. They said they would send and eventually it arrived. Fitted it and didn't make any difference . Now they said it's the controller and they would send it to me to fit.. however months had now passed and it was time for us to return to the UK . I asked them to send it there but they declined and said nit to worry as they would send when I returned in in May 2026.. well now they won't reply to any of my messages and they have left me with a bike I cannot fix .. they never offered to take the bike back the cost was $908 what and awfully company this is. My advice don't buy from this company because they are very bad after sale service .... I'm now left with a EBike that's fine 13km and all they had to do was send me a controller that cost them probably less than 30 euro.. I cannot find the same controller on ali express so guess I'll have to scrap the bike ... One thing is for sure I'll never buy another ebike from china via the EU

I got the motor but the cable was broke…

I got the motor but the cable was broke off and have not heard back about sending it back for a refund i uselly buy evercross products but will reconsider next time

Im MMorocco · 6 reviews · Experienced 2026-05-05 · Posted 2026-05-05

I received a broken bike

I received a broken bike. I would like to return it & it is still in my home waiting for return. I has been almost 2months that I wait. It’s a shame.

Rated 1 star because they sell the…

Rated 1 star because they sell the scooters in Canada. But if you need parts, they won't ship to Canada. Also emailing them to try and figure out a way, they don't get back to you. And a phone number to call is no where to be found. So if you buy their scooters, they're ok. We bought 2 for our early teenagers. And they can be rough as they're learning to take care and even if they'd just obey their parents as to what not to do with the scooters. So for responsible adults I believe the scooters could last long. But in our case, we need parts. And not being able to connect or contact them in any way is frustrating. We're not just about to throw 2 expensive scooters away just because they need a part that can be easily fixed. All that said, you might be wondering how we got our parts. We have to mail it to our friends in the US, (because of course everyone always still takes money, even from Canada) and then our friends have to mail it to us, which is another big shipping fee. And don't ask me what day this experience happened, it happened over a period of 3 years over and over again because we've had them scooters for a while. So evercorss could definitely improve with that one. If you're taking money from another country, you better be mailing to that country as well! After 3 months, I got a reply back. Telling me they will certainly help me resolve my issues. That's it. Nothing else. I don't know how they will help. What they will do. They didn't inform me or have any questions. So again, 3 months later, with no information that actually helps.

Robert BellUnited Kingdom · 1 review · Experienced 2025-11-30 · Posted 2026-04-30

Bought a scooter for my son in…

Bought a scooter for my son in September 2025, arrive shortly after. The scooter failed to change in November. Been unable to use since with no refund offered. Get parts sent after a lot of chasing and still not operational. Do not use this company. Order: #EVUK1422 Product: EVERCROSS E6 Electric Scooter for Children Aged 3+ Black

Redemption to speedy shipping.