Welcome to our website：www.evercross.eu, selling electric scooter and hoverboard! We offer a wide range of electric scooter and hoverboard for all types of riders, whether you’re commuting to work or exploring the great outdoors.
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EVERCROSS (www.evercross.eu) has a 3.0 out of 5 rating on OK.one, based on 136 user reviews collected here. It is listed under Business Services and its reputation is mixed. Opinions are polarized: 48% rate it 4 stars or higher while 42% give 1 star; The business has replied to 27% of negative reviews; 45 of them were added in the last 12 months. Last updated 2026-10-25.
Bought a evercross ek30 pro a week ago and smoke came from under the seat at first switch on. Reached out to evercross for "help" loads of emails later I finally got a response offering to fix the controller, I'm sorry but a brand new bike faulty on delivery requires a brand new replacement not a fix of the old one that burned out on first switch on. I stated this was unacceptable and I require a brand new controller, since then my emails have been ignored, now I'm left with a bike that does not work at all. The customer service is terrible at this place. If they sort my problem I will return to this review and update it, but at present I'm very very disappointed in this company.
UPDATE Finally got things sorted through PayPal. The company did eventually send out the replacement items. Just wish I could rely on them if I ever have a problem needing spares in the future, I don't hold much hope though unfortunately.
Reply from EVERCROSS2026-07-23
We are sorry that you were not satisfied with our service. Should you encounter any further issues whilst using our service, please do not hesitate to contact us.
I purchased 2 electric scooters mid December as Christmas gifts one broke by early January, emailing was a nightmare because of the time zone difference, the company would only respond 12am-3am they had sent a total of 3 different parts in 3 months none were successful, all I wanted was a replacement or refund so one of the kids could actually enjoy their Christmas gift in March, they refused to honor the request they just wanted to keep sending parts & wanted me to keep sending videos and pictures. After many frustrating attempts I finally reached out to the extra protection plan I purchased. I'm getting a replacement but not through evercross. Just don't waste your time trying to get help through evercross manufacturer warrant, always buy the extra store protection plan. Evercross is useless!
Reply from EVERCROSS2026-07-27
We are very sorry that our products and services have disappointed you on this occasion. We have taken note of your feedback and will focus on improving our quality control and response times. We are committed to continuous improvement.
Had two of the same product. Kids electric dirt bikes. After a year and a half, and not that much riding, both have stopped moving. They show full charge and act like they are going to go but dont. I reached out to the manufacturer multiple times due to them simply just not responding or trying to help with my issue. Just ghosted me. I decided to ask to buy a battery to see if that would resolve the problem and experiment on my own and when they did, their answer was they dont have that part. You cant find the battery online either. Won't buy this brand again and dont recommend.
Reply from EVERCROSS2026-07-27
sorry! Please could you send us your order details and other purchase information, and we will certainly provide you with a satisfactory solution！
Raised an issue with a hoverboard who's battery died after 3 months. Took 2 months to tell me they couldn't find my order. Then when I gave them the info it took another 6 weeks to tell me I could buy a new battery for £40, even though the item was still under warranty. Has now been another 3 months and I have had no reply to any further emails.
Reply from EVERCROSS2026-07-23
We’re sorry that you were not satisfied with our service. Could you please provide us with your order details?
I’m very satisfied with customer service and quality of the product. The build quality feels solid. The batterie lasts long enough for everyday use. It offers good quality and values for the price
Their advertisment is on point, the bikes are great and the price is affordable. I usually don't do reviews but this one deserves its 5 stars. I hope i could help you guys!
(I have edited my answer bellow)
I bought this bike. There were no proper instructions on how to assemble it, especially no guide on how to mount the front wheel. There were also no details about which parts were included. I emailed them several times and tried their chat, but got no response. Avoid this company.
Finally the company asnwered and give me a proper video to resolve the issue.
Reply from EVERCROSS2026-03-13
Hello, we were unable to locate the email you sent in our inbox. Did you manage to send it successfully? Could you please resend your order number and a description of the product issue to our customer service email address?
Avoid this company. The customer service is basically nonexistent.
I contacted Evercross support regarding my EK30 bike and provided all the information they requested, including my order number through Decathlon Spain. After that, I followed up multiple times over more than two weeks and received absolutely no response.
I also tried emailing all their customer service addresses with no reply whatsoever.
Being ignored as a customer after doing everything they ask is unacceptable. If you have any issue or question after purchase, don’t expect help.
Very disappointing experience. I would not recommend Evercross.
Reply from EVERCROSS2026-03-23
Hello, customer. Policies may vary by platform. Please provide me with your order number or other relevant information, and I’ll pass it along for you
I bought a walking treadmill mill from this company operated by a small remote . Remote dies not work after 5 uses I contact company many times via email asking for this small remote to work treadmill.. no response back at all . Stuck now with treadmill that I cannot turn on
Reply from EVERCROSS2026-03-13
Hello, we have never sold treadmills in our store.
I enjoy online shopping, It's very convenient. However, some platforms delivery very quickly, while others would be more attractive to users if they could deliver even faster.
My experience with Evercross was definitely positive, especially regarding the website's ease of use, which allowed me to find and purchase the necessary spare parts without any trouble. The shipping was fast and efficient, ensuring the products were delivered quickly so I could proceed with repairs immediately. I really appreciated the "how-to" video tutorials; they are extremely useful tools that guide you step-by-step through replacements, making maintenance clear and accessible. The quality of the components received seems great, and I am satisfied with the overall handling of the order.
It is very rare you come across a company as fantastic as this one!
It is very rare you come across a company as fantastic as this one! I ordered my son a motorbike and it was unfortunately out of stock. The company emailed me offering another model at no additional cost which I accepted. On the back of this email, I asked if the bike would arrive before my son’s birthday to which I received a prompt response that it was being shipped immediately. 2 days later I received the bike! The customer service has been exceptional. They kept me updated every step of the way and I can only thank the guys at evercross for making my sons only ask for his birthday happen!
Bought 2 bikes for grandkids both delivered separately and 1 came in 2days and the other 5days ,both easy to assemble and look cool .i hope they will last a long time but we will see.i wish EV07 also had a restricted speed control as I think 12.5mph maybe a tad to quick for a 4yr old and would like to see a start speed of around 6mph .the EV12M PRO as three speeds form 5mph 7:5mph and 15:5mph .I bought directly from ever cross and got great discount using there buy 2 bikes promotion and then the black Friday discount code too 👌🏽👌🏽
Scooters have had numerous problems and are only 2 years old!!
It took them over 2 months to get the part they said I needed and when I installed it the scooter still does not work it has no power except the power switch has a very dim light that comes on but nothing else works! The lights, horn, blinker the power nothing comes on!! It is crazy I been dealing with the problem for over 2 months and the scooter is only 2 years old. I have another one of these exact scooters and have had numerous problems with it also. I am very upset that these scooters do not work and would like to know what type of solution you have for me to get the one I have to work!! I do not want to keep spending money and hope it starts to work plus with them only being 2 years old why should I? Please respond with your best solution. Thank you, Lowell Witker
Reply from EVERCROSS2026-07-27
We are very sorry for the inconvenience this has caused you. We will ensure your issue is dealt with appropriately.
