Electric scooter malfunction
I purchased 2 electric scooters mid December as Christmas gifts one broke by early January, emailing was a nightmare because of the time zone difference, the company would only respond 12am-3am they had sent a total of 3 different parts in 3 months none were successful, all I wanted was a replacement or refund so one of the kids could actually enjoy their Christmas gift in March, they refused to honor the request they just wanted to keep sending parts & wanted me to keep sending videos and pictures. After many frustrating attempts I finally reached out to the extra protection plan I purchased. I'm getting a replacement but not through evercross. Just don't waste your time trying to get help through evercross manufacturer warrant, always buy the extra store protection plan. Evercross is useless!