Non-existent after-sales support and complete refusal on spare parts (EV85F Scooter)
I purchased the EV85F scooter about two years ago. I must premise that the product itself worked fine at first, and the purchase on Amazon went smoothly. The real problem begins when you reach the end of the battery's lifecycle, which is a normal wear-and-tear component. For over a year, the official battery on their website has been permanently out of stock. I contacted customer service on two occasions to find a solution: I asked if there were any restock forecasts or compatible alternatives. The reply was evasive and dismissive ("out of stock and no restock scheduled"), effectively slamming every door. Faced with a brick wall, I simply asked them to provide the precise technical specifications of the battery so I could search for a compatible replacement on the open market and avoid turning a perfectly functioning vehicle into electronic waste. The result? Total silence. Customer care completely vanished. A serious company cannot wash its hands like this after a sale, even denying basic technical data to allow a customer to repair their own vehicle. Not recommended if you are looking for long-term support.