Been a subscriber for 13 years
Been a subscriber for 13 years. Noticed that Strava has been excluding segments I ride for no particular reason. Some segments I’ve ridden 200 times and don’t get close to my PB but Strava automatically excludes them without even telling me. It has nothing to do with ebike profile before anyone asks. Now as a paying subscriber to try and get this fixed by Strava is impossible and after trying to deal with them I’ve decided that I longer want to ever be a customer again. They have no customer service for a paid service. I’ve switched Garmin segments which seem to be a lot more accurate and actually work. Strava has lost the edge it had and they would do better firing all their customer service people and just not deal with customer requests rather than the absolutely shocking people they have talking to customers (noting it did take them about a month to respond and to be honest they are bad it would be better to keep quiet). I’d stay away from paying for this service - it’s not even worth it for free as it’s now totally inaccurate. Definitely don’t pay annually upfront!