Very dissapointed
Unfortunately I have had to cancel my subscription after a long period of been a loyal customer. My bank card had been frozen due to me been scammed, I did not want my card to be frozen but legally my bank had to. My payment did not go through for my bunnies hay, I reached out for help if the could offer me some way round this. I live on my own, do not drive, and I only have this account. They suggested someone else pay it for me then I pay them back!!!! This also was not an option for me. I had cash So I had to jump on a bus for a 3 hour round journey today in this horrible weather to make sure my furbabies had hay. I find it hard to believe that they could not help me somehow i offered to pay over the phone when my new card arrived, They seemed quite happy to lose a customer so company must be doing well. Your loss is another companies gain. I've actually found 8.5 kg of soft cut hay for £24 free delivery every 4 weeks.