Customer service saved the otherwise sketchy purchase
Right out of the gate, first purchase, there was a significant problem. I ordered a product that the title of it was guest book. And when I looked at the details, it said guest book.However, when as I look back now, i can see now that they ask for sizes that appear to be poster sizes. The description did not say poster. I ordered what I thought was a guest book only to find out indeed.It was a poster. I found the description on many of the products less than adequate and the pricing far exceeds other venues, such as etsy or amazon. Also, the pricing isn't always transparent, and they charge for shipping. The only reason I continued on with my zazzle order was their customer service, it was excellent. I was able to show them a screenshot, and they understood the problem. They gave me back the shipping, which at first they were not going to do. Once they understood the issues they gave ut back. This was not a case of not liking something that I ordered but completely being misled about what it was that I was ordering. They helped me with a further discount and they helped me get the right order. I don't know that I will ever order for from their company again. Because across-the-board, it's a lot more expensive. And if I do I will proceed with caution as far as whatever I do buy. However, if you are buying from zazzel, don't hesitate to reach out to their customer service. If you're having a difficulty, because they will help you and they will be kind. Their customer service saved this transaction.And because of how they handled themselves, i'm not deleting my profile