If I could give 0 stars I would
If I could give 0 stars I would. DO NOT BUY FROM THIS COMPANY!!! IT'S A RIP OFF! My whole experience with this company has been awful!! We ordered a dress for my daughter's prom in mid March 2019. After waiting for weeks for it to arrive, I contacted the company because it was already 2 weeks after it was supposed to arrive. It took another 2 weeks to get here. We opened the package to find that the zipper in the back of the dress, the stitching was coming out as it was improperly sewn. I contacted the Babyonlinedress customer service and they said we needed to send them pictures of my daughter in the dress for them to do anything. The zipper was also broken! it arrived unzipped and we couldn't get it to zip. So I sent the pictures. By this time, it was too late to get the dress fixed so we purchased a different dress elsewhere and have no use for this dress. I am trying to get at least a partial refund which after over a month of emails, they promised to refund half. A few weeks went by and I still had not received my refund so I reached out and asked where it was. The company via Jasmine is now accusing us of ripping the dress and will not refund us unless we send the dress back and pay for postage! It is now the end of June almost 4 months after the dress was ordered and no refund. Terrible manufacturing, TERRIBLE CUSTOMER SERVICE!! DO NOT BUY FROM THIS COMPANY!!!!