Over the past two years
Over the past two years, I have noticed a decline in quality at Pret. The prices have gone up, but the coffee and food are not as consistent as they used to be. Coffee is sometimes burnt, matcha drinks are not always prepared properly, and some sandwiches and bread products seem below the usual standard. I also feel that some staff members would benefit from more training to maintain the high standards Pret was once known for. I hope management will pay more attention to quality control and customer experience