customer service is the WORST
The customer service is one of the worst things, considering the amount of money you pay for cheap quality clothes. Miss kim k you need to set your sh straight. An item I purchased in LA store was meant to be shipped to my home in England never arrived. Long story short, after over a month they finally refunded me for their incompetence but now apparently when I was purchasing something online, the gift card only works in USA🥴. Never returning to USA so not quite sure how I will spend hundreds of dollars now. Another thing, i purchased items horrible quality, wanted to return them once I came back to England. Spoke to skims customer service, they gave me an address where to send my items to receive a refund on gift card, was told I needed to pay for postage and get insurance on the item. Once it arrived at their warehouse which also took over a month. They declined the parcel & now its being returned back to me after I spent £40+ on postage🤣 . So for all I know, spending thousands on skims the past few years, they wanna take your money like thaaat! But to be of help is something you will not get. So shop wisely 🙂 i will not be purchasing anything from here again.