SKIMS (skims.com) has a 2.4 out of 5 rating on OK.one, based on 188 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 56% of reviews are 1 star, a relatively high share; The business has replied to 22% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-27.
Most reviewers were somewhat happy with their experience overall. Consumers generally find the delivery services to be very fast and reliable across different regions. Many people deeply appreciate the comfortable fit, soft fabrics, and overall pleasant online shopping journey. Shoppers frequently mention that the clothing comes in wonderful colors with great design choices. Some reviewers were not happy with customer service and experienced delayed response times when seeking help. Shoppers also noted frustrating issues with items falling apart, poor stitching, or seams coming undone quickly. Additionally, a few individuals encountered complicated return processes and missing parcels during the delivery stage.
Auto-generated from all reviews of this business. For reference only.Item arrived faulty and marked. Extremely poor customer service. Returned items that were received back on 19/08 still no refund although it states on their website it will be processed in 2-3 days. When using live chat they told me 21 days which is incorrect as not posted on their website. I was told id be able to download the transcript at the end of the chat but it just disappeared and didn’t give me the option.
Second and last time I will ever buy from Skims. Gave them the benefit of the doubt and placed another order but never again. Spent £160 on lingerie 10 days ago and still no sign of it. Customer service take days to respond to emails & have basically told me to take it up with Evri who have lost my package (by their own admission). Skims absolve themselves of any responsibility. Amateur, unprofessional company. Before spending time preaching on podcasts and writing books with entrepreneurial advice, Emma Grede should make sure her own house is in order.
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Size-inclusive, well-fitting underwear? SKIMS is definitely up there. Quality matching the price tag? Apparently that was optional. I bought two bras in May last year, retailing at $86 each. Thankfully, I got them on sale, because today both bras are officially deceased. The fabric has ripped for absolutely no apparent reason, despite each bra being worn only around four times a month. For context: a bra should reasonably survive around 150 wears. At 4 wears a month for 15 months, we're looking at roughly 60 wears. That is less than half of the expected lifespan. For an $86 bra… I contacted customer service, hoping for an actual solution. Instead, I was generously offered the equivalent of a middle finger to the face: a royal 20% discount on my next purchase. Below a direct quote of the customer service email I received, after telling them that was pretty bad of a solution considering the wear/quality vs price: “We completely understand your concerns regarding the value and durability of the bras, especially given the price point and the amount of use you’ve gotten from them.” Which ought to have been followed by “but we do not give two flying f’s anyway. Kthxbai” but funnily enough it was not. I genuinely love that SKIMS offers size-inclusive underwear that actually fits well and looks good. That's exactly why I was willing to pay the premium. But if I'm paying premium prices, I'd also like premium longevity. My bra shouldn't have a shorter career than the average politician. Two bras. Roughly 60 wears each. Both falling apart. Diabolical.
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Extremely disappointed with my recent experience on the SKIMS online store. Every time I try to complete a transaction, my bank approves and authorizes the charge, only for SKIMS to immediately cancel the order and issue a refund. Having funds repeatedly tied up in temporary bank holds due to system glitches or overzealous checkout flags makes shopping impossible. Customer service needs to fix these automated payment errors, as it completely ruins the customer experience."
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It's a scam! I ordered several items that I had to return because they smelled unbearably chemical. Well, due to an error (I hope), I wasn't refunded for an item I returned, and there's no way I'm getting a response to my numerous emails. They only reply with automated messages written with AI, which are completely useless. All I can do is file a dispute with PayPal to get my €82 back. It's a disgrace!!
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If I could give zero I would. I think this company is a scam. My order came with missing items. No live customer service rep. Resolution has not been made via text messages, chat nor emails. Buyer be aware!
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Couple of days ago I went to skims with my partner & she was kinda hesitate what to choose & how to wear because she is kinda shy person so we found an nice warm help from Ajalia & she make her feel comfortable ,it was easy for both of us. Thanks a lot Ajalia.
I returned my Skims parcel, and Royal Mail shows it was delivered on 9 August, yet l've had no acknowledgement, no confirmation email, and no update on my refund. I contacted customer service and still haven't received a reply. The item itself was nothing like the photos - extremely over-baggy and poorly represented. Their policy also states a £7 deduction, which feels unfair when the product didn't match the advertised fit. Very disappointed with the lack of communication and slow refund process.
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Terrible service. Slow response and no direct line for expedite service. Quality is terrible. Tried to return shipment and they gave me limited access to resolve the situation. Do not order from them online. Their AI service sucks, not efficient . Emailed and used chat box also texted. No progress. Very disappointed with them.
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Diabolical Returns. I bought a bra, it arrived quickly and was nicely packaged. The quality of the bra was nice, it was well made and well finished. However, it was 95% padding but there was still somehow a gap at the top that looked like a shelf under a T-shirt so I had to return it. I went to their returns portal to discover it costs £7, despite their website stating a “free, prepaid returns service”. I sent it back on 31/07 and per the Royal Mail tracking service I could see they received it on 05/08 but I didn’t receive any emails about them receiving the parcel or processing the return to give me my money back. The online help chat function just doesn’t work (dead link) and when I emailed I got an automated response about “wait 7 days”, but in the meantime I’d sent an item back to M&S and already had my money back. So I raised a dispute with my bank yesterday (13/08) and in a miraculous coincidence (sarcasm) I receive an email from Skims this morning (14/08) apologising for the delay in refunding me and letting me know that they’d processed my refund. Don’t hang around and wait to not get your money back. Even better, just don’t buy from them at all. I can see I’m not the only one who’s had this problem or gone through my bank to get my money back recently.
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127 Euro for nothing! I didn’t even received the order and still haven‘t got my money back. It has been two months since i placed and payed the order. Never again.
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Very disappointing experience with SKIMS. I returned my order exactly as instructed, with the SKIMS return labels printed and placed both inside and outside the parcel. After nearly 3 months of contacting support, I was told they cannot identify my return in their warehouse and will not refund me because I used standard post and no longer have the postal receipt. I genuinely don’t understand how a parcel with their own identifying labels can simply disappear in their warehouse. I am now left without the product and without my money. Extremely poor returns process and customer service.
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The perfect wardrobe staples. Essential clothing, really. Basic necessities but of a very high quality. The designs, colours and fabric choices, are always on-point. Easy returns - to get the correct sizing you need. Everything washes very well. It's what people want - and I want, everything.
I’m not rough on clothes and they fell to shreds. Try calling and they’re no help.
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The company refused my order. I contacted customer service and they immediately said I must have entered incorrect info. I didn't. Then they said I didn't use their preferred payment method, no indication of a preferred provider on the website. They don't want to make any effort to resolve the issue. I am certain the response was AI, which is more problematic as it is responding within the parameters set by the company.
another terrible update: never ever in my life as a shopaholic have i had such a constant bad experience with a company until SKIMS. it’s been about 3 weeks since my original order was placed. Well the original order was lost or something because it never came. So I had to beg for an answer and when a lovely person finally gave me a solution to the stressful situation, I was excited. The reshipment finally came today (a day before my flight). I opened my package today and half of my order is missing. I feel very heated right now because I got my hopes up and was so excited for this package to come. Now I don’t have time to shop for the items I need by tomorrow. I’m warning you guys to not shop here. Idk what going on in the warehouse or something but they are not packaging these orders correctly or at all (from my original order).
This is so annoying experience overall. I ordered some products and wanted to return but somehow return portal is total scam where you can not generate for all the products and etikett. It is impossible to return final sale items even on the website says that in europe this rule doesnt work. Secondly the customer service is frustrating. I tried to chat with worker and bot. Both ways i got ghosted and no email reply. i have several screenshots to provide and not earned this much time wasting to return or communicate. I will never ever order from this brand again...
Ordered 2 regular shaping hosiery in black and nude. Received 2 different things that were very clearly not the same. The black was correct, but the nude was some weird half tight frilly thing. Customer service took 3 days to try and tell me that the item is what I ordered (it definitely was not) and that I'd have to do the regular returns process which includes paying to return the item. I have requested they tell me exactly how the two items I received are the same and depending on their response will be returning both, this has to be some sort of joke. Unbelievable.
Horrible. I bought one hoping it would be amazing. Then right after a promotion hit. I needed more so I went ahead and ordered the second one. After two washes both of them stretched out so much that I cannot even wear them.
I was very disappointed with this bodysuit. I expected much better quality from SKIMS. The opening at the bottom is far too small, making it very inconvenient to use the restroom. It feels poorly designed for something that is supposed to be worn for long periods. The material also seems very delicate, and I worry it could tear easily when putting it on or taking it off because of how tight it is. For the price, I expected a much more durable product. Unfortunately, this was a waste of money for me. I would not recommend this style and would not purchase it again. I hope SKIMS improves the design instead of focusing only on the appearance.
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