SKIMS (skims.com) has a 2.4 out of 5 rating on OK.one, based on 188 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 56% of reviews are 1 star, a relatively high share; The business has replied to 22% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-27.
Most reviewers were somewhat happy with their experience overall. Consumers generally find the delivery services to be very fast and reliable across different regions. Many people deeply appreciate the comfortable fit, soft fabrics, and overall pleasant online shopping journey. Shoppers frequently mention that the clothing comes in wonderful colors with great design choices. Some reviewers were not happy with customer service and experienced delayed response times when seeking help. Shoppers also noted frustrating issues with items falling apart, poor stitching, or seams coming undone quickly. Additionally, a few individuals encountered complicated return processes and missing parcels during the delivery stage.
Auto-generated from all reviews of this business. For reference only.15 days after my order, nothing has been received and more importantly, there has been no updates since 20/07. Like others have mentioned, customer service has been useless. The lesson for me is I will never go near this company again - buy at your own risk.
Still waiting on that refund, it’s been two months and still waiting ….. I’ll keep ye updated …. Just wondering has anyone ever actually been issued a refund from skims
SKIMS says its for all sizes but let's keep it real, its not. Its for young skinny women, its not for mature women thats a bit overweight
Order from here if you have 2 months to wait for the product. My first experience with them will be my last. It took about 5 days after I placed my order to ship out and about 5 more days to get to me. I tried on a product that was too small despite using their bra sizing tool online. I wanted to just exchange the product but had to wait for the store credit first. I immediately returned the item back the next day after receiving. I received a message stating they received my return but will take 10 business days to process my store credit excluding weekends. Once the product is inspected and approved then I should receive an email with a discount code for the store credit to refund me. I am not satisfied with this process taking over a month to figure out. I will not be purchasing anything from here again and wish I would have just requested my money back instead of store credit.
Best loungewear ever. Great customer service, easy exchanges and refunds.
Horrible customer service. Live chat works poorly and they are not there to help you. I ordered a bra and was really disappointed with the quality, size was not the one I had ordered and they wouldn't give me free return unless it was a store credit refund. I will never buy from them again.
I was in the Skims store that staffs told me they don't have corset in the store and I have to order online to try on and return if I don't like it. Then they help me ordered online without telling me the $6 non refundable shipping cost. When I got the item, it was toooo small for me so I have to return it and then realized the $6 is taking off from my refund amount for non refundable shipping cost. This is not fair and bad try on experiece. They should have it at the store for customers to try on the sizes. Their products are running extremely smaller than my usual size.
I have purchased the boy short underwear for a few years now, I obliviously like them. But this time they were different. The fabric was different. I don’t know how many types of boy shorts they have, but I always get the same ones every time. They are not as comfortable. And they only sent 5 instead of 6 pairs. I guess they sold out. But they did not charge me for all 6, I would have returned them, but after reading all the reviews on their customer service and returns, I didn’t want to bother. I don’t think I’ll be ordering from SKIMS again.
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Today I went to South Coast Plaza’s location for first time. They didn’t have my bra size, so I purchased three different briefs. The girl helping me said that she will give me “new” ones with their boxes. I never checked the boxes in the store. When I came home and opened the boxes, the panties did NOT have thwir Orogonal long string TAGS, only the ones attached to the fabric. So that means that she gave me a returned panties without the Original Thread Long Tags. I tried calling the sore but guess what - there is NO Phone Support! Bad customer service and Great CHEATING THE CUSTOMER!!!!!! Will never buy from this brand ever again!!!!
I returned their uncomfortable bras and never received a refund. I thought, no problem, I'll reach out to customer service and get a refund. This is the WORST customer service I've come across. It's insane. They don't have a customer service phone number. The reps are insanely slow at responding on the chat. They are either juggling at least 15 chats at once or are purposefully slow so you'll give up. When they did respond, they said that they'd reached out to their team and would look into it and email me about it. What do you mean, look into it? This has to be a common issue, you are just trying to hold onto my money longer. So I kept pressing and eventually they said my request was "approved" and I would get a refund within 3-5 days. Let's see if I get one.
cool products! quality is ok but wait for the bi-annual sales
I returned my order using the label provided by SKIMS. Royal Mail confirmed that my parcel was delivered to their returns facility on June 11, 2026, and SKIMS also confirmed they had received it. Initially, they told me to wait up to 7 business days for the refund. Then they asked me to wait until June 25. After that date passed, I contacted them again multiple times by both email and live chat. Every time I contacted the chat support, I received the same response: "Please wait for an update by email." No one actually resolved the issue or provided a clear explanation. More than a month has now passed since they received my returned items, and I still haven't received my refund. Instead of giving me a refund or a realistic timeframe, they keep saying they are "waiting for an update from their experts." This is extremely frustrating. Customer service keeps passing the responsibility around without solving the problem. If you're considering ordering from SKIMS, be aware that if you need to return something, you may end up waiting for your money indefinitely. Very disappointing experience.
I ordered a 34F in SKIMS ULTIMATE BALCONETTE PUSH-UP BRA | CLAY CLAY / 34 / F x 1. They shipped me a 34DDD which was too small when tired on it store and the agent said order F. Shipment came wrong size and then the agent in customer service Cliar ( chat attached) keep telling me “ oh you received the correct item we updated all the labeling and probably missed a mislabeled. And she kept saying that over and over. The tag on the bra, label and packaging all says 34DDD and the bra fit small as when I tried on in store. So if the cup size shipped was correct you didn’t think it would fit. These customers service are trained to be dishonest. Then when i created the rerun skim charge me $6.00 for shipping fee. This is absolutely a horrible company and for it to have a khardahain name On it. It’s such a shame for this type of terrible service.
I had been very happy with my first SKIMS push-up bra. Around two years ago, I ordered this style in size 36C, and it fit perfectly from day one. After wearing it regularly for two years, it was time to replace it, so I ordered the exact same style in the exact same size. To my surprise, the new bra was much too small, even though the label clearly stated the same size. I contacted customer service, which took quite a bit of time and effort. Eventually, I was advised to order a larger cup size instead, so I exchanged it for a 36D. I received the replacement today, but unfortunately it doesn’t fit either. The band size (36) is now too tight, whereas the band on my original bra fit perfectly. At the same time, the cups are slightly too large. This makes me question the consistency of SKIMS’ sizing. It appears that the sizing or manufacturing has changed, even though I ordered the exact same product in the exact same size. What frustrates me most is that I have had to deal with multiple orders, returns, and customer service interactions because of what seems to be an inconsistency in SKIMS’ sizing rather than an issue on my end. I also chose to pay with AfterPay, and I am concerned that I may end up being charged for return shipping or other costs, even though the problem appears to be caused by the product itself. I chose SKIMS again because my first experience was so positive, which makes this experience especially disappointing. I hope SKIMS takes this issue seriously and looks into the consistency of its sizing and quality control.
Cute swim bottoms, but the quality is less than desirable for 58$. The seams appear to be coming up and when I emailed them about it I received an AI response. It also costs 6$ to return said item.
Celebrity rubbish? NO - SKIMS have extremely good quality products. I love all the products purchased from SKIMS. Underwear, trousers, shorts, jumpers, nightwear, t-shirts - I've bought them all. I wear them constantly and not had issues when washing. Yeah sometimes the products are not suitable for me - so have to return and the returns process has been great and easy to do. Get good customer service. I can't recommend how good SKIMS are.
I ordered from Skims on Wednesday because I wanted to wear their tracksuit and t-shirt on my plane on Sunday however I was concerned as it said expect 1-2 processing days and 3-5 days for shipping. I had express shipping, which I believe to my knowledge is 3-5 days so I was slightly worried. I ordered at 9:18am on Wednesday, but I contacted Skims because I feared it was going to be stolen, or damaged while I was away. Skims was absolutely so lovely, and I spoke with Queenie and she was amazing (I can delete the name if necessary :)) To my surprise, my order was delivered the next day (Thursday) at 14:00! I highly recommend ordering, and overall, the tracksuit and t-shirt were amazing and fit perfectly and so so so comfortable! Exactly what I was looking for!
Appalling customer service. Would never buy again. If you need to return, you will never see your money back. Same automated messaged everytime and no actual help.
Bought three bralettes in a size medium. Atrocious quality, too tight and small. I’m a petite person with a B cup and could not comfortably fit into them. £42 each?! Not worth the inflated price by any stretch.
Pricey but does the job well. The website seems to be a bit hit & miss to consistently offer all ranges & sizes as something is alomst always out of stock but all round they offer a good range of choices from item colour to sizes & sculpting. Unable to tell you are wearing shapewear under your clothing even tighter fitting items meaning they give you a more natural enhanced figure & they are soft on the skin. I'll be looking to purchase more items. Delivery was fine.
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