SKIMS (skims.com) has a 2.4 out of 5 rating on OK.one, based on 188 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 56% of reviews are 1 star, a relatively high share; The business has replied to 22% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-27.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers generally find the delivery services to be very fast and reliable across different regions. Many people deeply appreciate the comfortable fit, soft fabrics, and overall pleasant online shopping journey. Shoppers frequently mention that the clothing comes in wonderful colors with great design choices.
Some reviewers were not happy with customer service and experienced delayed response times when seeking help. Shoppers also noted frustrating issues with items falling apart, poor stitching, or seams coming undone quickly. Additionally, a few individuals encountered complicated return processes and missing parcels during the delivery stage.
Auto-generated from all reviews of this business. For reference only.
What people say
M
MT · 18 reviews · Experienced 2026-06-30 ·
★★★★★
Do not refund the correct amount - scammers
I bought 4 items during the 40% promotion. One item arrived faulty. One didn’t fit. I kept 2 items. I requested a replacement for the faulty item and they asked me to take photos of the fault from many angles, only to go back and forth and then tell me to return it for a refund which was a complete waste of time. When I returned the items, they didn’t refund me the correct amount. They ended up charging me the 2 items I bought as full price when I had paid less for them with the 40% promotion. I showed proof from my bank account and requested they still owed me money. They still refused saying they had refunded me the correct amount, replying like a bot. Not only do they scam you, the customer service is one of the worst companies to exist on bad faith. You have lost a customer.
DO NOT SHOP AT SKIMS! Faulty item, paid £200 for tracksuit the colour leaked putting huge stains across both top and bottoms
(Despite minimal wear, wash and laundry directions also followed correctly) emailed customer service who more or less told me to be expected. Terrible service all round, I have always loved shopping at Kardashian brands after being a fan for so many years, but this experience alone will prevent me from ever buying any products again - such a shame the customer service team is not up to scratch. Had this been handled right I would have accepted faults can happen. Unless you 100% know you won’t need to return I would NOT recommend!!
I
Irina · 1 review · Experienced 2026-06-04 ·
★★★★★
Refund took 22 days after they received my return
my experience with the return process was unacceptable.
SKIMS received my returned items on June 4. Instead of processing my refund within a reasonable time, they kept my money for another 22 days. My refund wasn’t posted until June 26.
During that time I had to contact customer service multiple times just to ask where my money was. I received no clear explanation, no proactive updates, and no sense of urgency. I even reached the point where I considered filing a dispute with my credit card company because I had no confidence that my refund would be processed.
For a company of this size, holding a customer’s money for over three weeks after receiving the returned merchandise is simply not acceptable.
The products are great, but the return process and customer service need significant improvement.
C
Customer · 3 reviews · Experienced 2026-06-27 ·
★★★★★
Hopeless if you want to return items
I brought items I the uk and the returns process has been a nightmare. I sent back the products weeks ago and still no refund. The process of tracking a return is impossible unless you are in the USA. Do not buy if there is a chance you may need to return.
Y
Yasmim · 3 reviews · Experienced 2026-06-25 ·
★★★★★
Faulty bodysuit, amazing costumer support
I bought a seamless sculpt bodysuit. It took them around 4 days to ship and 2 more days until I had it delivered in Portugal. The bodysuit is really flattering but nothing special. However, after 2 wears, it came undone in two different places, which i believe to be an exception with these pieces, but still very disappointing specially since the sizing was correct. I contacted SKIMS customer support and they promptly aided me, after sending photos of the tears, they issued a full refund. So overall, it was a bittersweet experience but a great customer support.
C
Cindy · 5 reviews · Experienced 2026-06-25 ·
★★★★★
Spent $123.40 CAD for a long sleeved…
Spent $123.40 CAD for a long sleeved t-shirt and when I open it up, I thought I received a pair of nylons. Barely anything to it and certainly not worth the money paid. Can’t bother returning because THAT would be a nightmare in itself. Oh, and it’s short like we all have six pack abs and no cellulite. Come on.
Don’t buy unless you’re positive you won’t need a refund.
Terrible customer service. Numerous emails going back and forth but without resolution. The customer service team just take it in turns emailing the exact same information, time and time again without listening to what you’re saying. You are treated as if you’re stupid. As I write, I’m £170 out of pocket and will never be purchasing from here again.
J
Jesus Garcia · 1 review · Experienced 2026-06-23 ·
★★★★★
Premium quality undermined by overly compressive pouch design
I tried the SKIMS Men’s Stretch and Flex boxer briefs, attracted by the brand’s focus on high-performance fabrics. The modal cotton blends deliver excellent softness, stretch, breathability, and durability—easily among the better options for everyday and active use.
That said, the front construction stands out for its pronounced smoothing and compression. It feels intentionally designed to suppress the natural bulge, resulting in noticeable pressure and discomfort on the penis over time, particularly during longer wear or movement. This flattening effect prioritizes a streamlined appearance at the expense of ergonomic support.
Removing some of the already placed extra fabric in the pouch area for a less restrictive design would resolve this without altering the clean fit. With that refinement, these briefs would approach perfection for both comfort and functionality.
Materials and overall build: 8/10
Pouch comfort and design: 1/10
L
Lara · 1 review · Experienced 2026-05-05 ·
★★★★★
Do not order!!
Do not order!!! Buy from literally anywhere else, its a complete scam and they essentially just steal your money. The customer service does not reply and they have not issued me a full refund for all the items sent back. Futhermore the one item I kept broke after one time of wearing to which there was also absolutely nothing said or no solution found. Most upsetting is that they are essentially just stealing my money and not issuing a refund even thought I sent everything back. Have had multiple emails with customer service and they are super slow with generic ai replies and you always have a different “person” helping you. Please just don’t make the same mistake and buy from literally anywhere else.
D
Dee- Dee · 1 review · Experienced 2026-06-22 ·
★★★★★
Yes yes yessss!
Yes yes yessss! Took me a while to make a purchase, finally did, and beyond satisfied! Kim and team have truly outdone themselves. By focusing on comfort, support, and appeal (sexy). I am 5’5, 192lbs, somewhat curvy, 40DD, and have been through so many bras but would find myself going back to my maternity bras which now have no support or comfort. Until recent order with Skims.
Big thank you to Kim and Team! You nailed all the wants on the head with the bras.
Items I purchased: Skims Body Core Sculpt High-Waited Thong, Skim Lace Full Coverage and Smoothing Intimates Full Coverage. The day of receiving my ordered, I placed another order and ordered black in both bras. 💯
A
Alexandra Clarke · 2 reviews · Experienced 2026-06-23 ·
★★★★★
Customer service is HORRIBLE
Customer service is HORRIBLE. All robots , NO HELP AT ALL. Confirmation email said my address and then WAS NOT DELIVERED TO ME. It feeels like talking to a scam website portal. NEVER SHOP HERRE. Not even worth the headache.
L
Lucia · 12 reviews · Experienced 2026-06-20 ·
★★★★★
Very disappointing experience.
Very disappointing experience.
My parcel was left unattended outside the main entrance doors by the courier and was subsequently stolen. A delivery should never be considered complete when an expensive item is left in an insecure, publicly accessible area.
What has been most frustrating, however, is the poor customer service that followed. After reporting the issue and providing all the requested information, including my order confirmation, I received little meaningful assistance. Instead of taking ownership of the problem and helping to resolve it quickly, I was left chasing for updates and repeating information that had already been provided.
When a customer does not receive their order due to a delivery failure, they should not have to fight to be taken seriously. The lack of urgency, communication, and support has been extremely disappointing and has turned what should have been a straightforward resolution into a stressful and time-consuming experience.
I expected far better service, especially after spending a significant amount of money. Based on my experience, I would be very hesitant to order from this company again.
Do not buy from SKIMS if you expect proper customer service when something goes wrong.
I placed an order on 22 May and the parcel was never delivered to me. Evri later confirmed that, after a depot search, they were unable to locate the parcel and advised it may be lost in their network.
Despite providing this evidence to SKIMS, they continued to tell me to contact Evri directly and wait for the parcel to be returned to them before they would process a refund. I requested escalation to a manager twice, but this was not properly actioned.
As the customer, my contract was with SKIMS, not Evri. I should not have been expected to chase the courier for a parcel I never received.
SKIMS failed to take responsibility or provide a clear resolution. In the end, I had to raise a dispute with American Express, who resolved the matter and refunded me.
Really disappointing experience. I would not order from SKIMS again and would advise others to be very cautious.
S
Scott · 6 reviews · Experienced 2026-06-09 ·
★★★★★
Expensive price, cheap materials
Split on the seam after a couple of months at £58 for 3 pairs. Do yourself a favour and get established brands like Calvin Klein. Customer service wouldn’t do anything as they were bought through Selfridges even though they have been manufactured by skims. Very rare I wrote 1 star
J
Janet · 188 reviews · Experienced 2026-05-16 ·
★★★★★
Everything is sized so tiny!
Prior being pregnant, I was a size XXS in almost every brand until I bought from SKIMS which unfortunately made me feel insecure and fatter than I am. I was 16 weeks pregnant when I bought the nursing bras and luckily, I guesstimated based on other reviews and sized to medium. Even with medium, I have to use the last row of hooks which is crazy. At 18 weeks, I ordered another nursing bra because I love the style and fit so that’s one positive note. However, I bought the maternity fold over pants in size small and OMG, these things were so tiny that as I was putting them on, it felt like the seams were about to pop. I had to return them.
Also, I knew they charge for returns but I didn’t know the return fee counted for the Staples drop-off too which is so silly because I’m already going out of my way to a drop off center, wait in line and I have to pay for it too? I should’ve just opted to mail it back but I couldn’t easily change the return option.
I normally wouldn’t have supported a celebrity brand, especially one owned by the Kardashians. I think some of the styles are actually very nice but they are expensive for what they are at the end of the day. Material is hit or miss but these nursing bras are totally worth it. What’s not cool is despite the brand seemingly diverse, and Kim herself being thick at some point, it’s crazy how tiny all the garments are. If you’re big on the chest or big butt/thighs, size up at least 2 sizes! Or, buy multiples and return the ones that don’t fit and save yourself the back and forth of $6 return fees.
Love the products but the new tags on the underwear are ridiculous
K
Kelly · 1 review · Experienced 2026-06-03 ·
★★★★★
Terrible customer service and broken exchange system
I visited the Skims flagship on Fifth Ave last year and had a wonderful experience, but my recent visit to handle an exchange was a total nightmare.
I was left stranded in the fitting room for 40 minutes because the associate was too busy trying on bras for herself in another room. She completely disappeared, only to eventually bring me the wrong sizes and the wrong items—before finally telling me they didn't even have my size in stock.
The frustration continued at checkout. I tried to do a simple exchange, but the cashier claimed their system couldn't process it. She insisted on doing a refund and making me re-purchase the items. Because I originally bought them as part of a "3 for one price" deal, re-purchasing them would have cost me much more. The cashier just said there was nothing she could do.
I wasted nearly an hour of my time and left empty-handed. Skims needs to improve its retail system and hire staff who are properly trained to help customers, not just stand around or shop on the clock. I have never experienced anything like this at any other store.
L
LT · 2 reviews · Experienced 2026-06-01 ·
★★★★★
Gave a won top
Gave a won top. Had Lindt all over the boob and arm area.
N
Nad · 12 reviews · Experienced 2026-06-01 ·
★★★★★
Bodysuit great. Hoodie not so
Shipping was fast and as mentioned no additional charges for Europe. All paid.
The bodysuit is great. I look great. Maybe I should have ordered one size bigger.
I also ordered a Hoodie but decided to return. I could not keep it even for the sales price. Ridiculous price for such a plain, basic nearly cheap looking Hoodie. Photo looked much better. I d rather paid the Return shipping than keeping it.
Overall good but I recommend certain categories. Not Lounge, hoodies etc.
K
Kim · 2 reviews · Experienced 2026-06-05 ·
★★★★★
Wouldn't Purchase again.
Sizing is inconsistent from one bra to another. I had purchased one in a store. It is very comfy, but realized after wearing once that my boobs bounce too much when wearing. Thought I would try the minimizer. The one I bought on sale is too small. Took 2 weeks to receive. Can't exchange for another size. Have to return, so there goes the sales price. Honestly, even comparing a wrong size bra, my Wacoal minimizer does a better job of minimizing and it's not near the hassle to purchase or return. For this day and age of internet shopping, I'd say this company has poor customer service. The bras are okay, buy you can buy comparable bras without the hassle.
Reply from SKIMS2026-06-12
Thank you for sharing your feedback with us! We understand your concerns and are committed to resolving this issue as quickly as possible. We have reached out to you via email to assist you further. We are delighted to help!
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