SKIMS (skims.com) has a 2.4 out of 5 rating on OK.one, based on 188 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 56% of reviews are 1 star, a relatively high share; The business has replied to 22% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-27.
Most reviewers were somewhat happy with their experience overall. Consumers generally find the delivery services to be very fast and reliable across different regions. Many people deeply appreciate the comfortable fit, soft fabrics, and overall pleasant online shopping journey. Shoppers frequently mention that the clothing comes in wonderful colors with great design choices. Some reviewers were not happy with customer service and experienced delayed response times when seeking help. Shoppers also noted frustrating issues with items falling apart, poor stitching, or seams coming undone quickly. Additionally, a few individuals encountered complicated return processes and missing parcels during the delivery stage.
Auto-generated from all reviews of this business. For reference only.Extremely disappointed, the fabric feels flimsy and looks like it costs next to nothing to make. The packaging was awful, horrible plastic bags for £24 for a flimsy pair of knickers is way overpriced and I certainly won’t be buying again
I ordered a limited-edition lingerie gift set, but the order was only partially fulfilled. The bottoms and additional items were never shipped, leaving me with an incomplete set. After noticing stagnant tracking, I reached out for an update only to be told two weeks later that the remaining items were out of stock. Had I been notified in a reasonable timeframe, I would have ordered an alternate size that would have worked. To make matters worse, I was offered a “free return” for items that were never even shipped. The only option given was to retrieve the gifted item and return it myself yet no return packaging or bag would be provided by Skims. The result: I’m left with half of a gift, already gifted, essentially useless top with no matching pieces and no meaningful resolution. No compensation, no effort to make it right, and poor communication throughout. Moving forward, I’ll stick with reputable lingerie companies like Maison Close and Fleur du Mal. Never had issues there.
SKIMS makes amazing men's underwear and clothing. Of course, they're known for women's clothing and underwear but their men's products are really good as well. I love the simplistic styling and color choices that they go with along with some of the more bolder options. The fabrics feel really good and the clothing seems to be of high quality. It's easy to remove the tag from their underwear as well which makes that clean look even smoother.
Quality material. The Skims app makes purchases so easy as well as make returns! I have a home full of daughters and honestly this is one of those shops where with all of our differences in style and body shapes we all surprisingly find exactly what we are looking for! The color selection is amazing but the comfort and quality of every piece is even more! Highly recommend!
Partner purchased online undergarments from Skims, unfortunately to an old address. Immediately recognised her mistake and was informed that due to high volume of orders, they could not change the address of the item she had purchased(less than 30 mins prior) and that she should reach out to the delivery company personally.'Modifying addresses or cancelling can significantly impact the fulfillment process for all pending orders in our warehouse, and we want to ensure that all other orders are processed efficiently' No, that's not how consumer law works. If I ask for a refund, you're obliged to do so, whether or not that impacts your shipping arrangement is fully due to your own setup and shows clear inefficiencies in your design. That's simply not acceptable. It's also illegal. Highly recommend not ordering from this company.
I ordered 3 styles. All were incredibly small despite my universal size for other brands, and measuring specific to their website. They felt cheap, and were incredibly uncomfortable . Bras with wires also dug deep into my chest. The material and padding was not luxurious or buttery soft but extremely firm and basic feeling fabric. It was so shockingly bad I had to verify I didn’t accidentally order from a knock off brand. Returns are 6$ which is rediculous when I already paid for shipping and they didn’t fit despite my measuring.
I had bra fit specialist from Dillards recommend Skims to me. I am solid 32 G. I ordered from Skims those sizes and they sent different sizes which did not at all fit. They made me send photos not once but twice. Said pics were not clear. The order number they referenced already had sizes i ordered. The chat was useless, no phone to reach them, I have so many emails from them, but not able to reconcile their mistake. i would have tried to have them send me the sizes i ordered but felt this is experience made me feel like its a scam. Thus the 3.5 star rating from Trust Pilot.
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I ordered a pyjamas for my daughter for her birthday from Skims, because she absolutely loves their pyjamas. Their products might be very good, but their customer service is soo disappointing. Two weeks after I placed my order, the parcel still hadn't still arrived and I didn't seem to have any tracking for the parcel. I contacted customer services and they sent through the tracking, which showed it had arrived at the local carrier a week ago and initially said out for delivery but it never actually got to the delivery stage and moved to the delay stage instead. I contacted the Skims customer service team about the issue and that nothing had happened with the parcel for a week at the local carrier. The customer service team told me to wait for another week since there sometimes there can be issues with parcels from the US. It is very clear they just sent me a standard response, since parcel didn't come from the US, it came from the Netherlands. They also said in their email they are working on getting it on its way the next day, which it is very obvious they haven't done. They also talk about using express delivery in the future, but if it had been delivered straight away as expecting it wouldn't have been any issue with the delivery time. I'm so disappointed with the customer service and the choice of delivery company considering that the company is suppose to be selling premium products. I expect better from a company like Skims.
I received my order in The Netherlands pretty quickly but the size is too big for me. I wanted to return them but I can't because the return portal doesn't work. It generates a barcode with the order number but not a barcode for the delivery company/Post NL. So, I literally can't send it back. Such a waist of money! L.E.: So finally I sent the return. There are 2 options, the second one was good. They sent me back the money but they deducted the shipping and return fee. So, you still lose some money. From 55 euros, I received 36 euros back.
I bought 8 boxer briefs . But all 8 developed the exact same issue — seams coming undone from the first or second wash, getting progressively worse. Customer support initially declined any refund or replacement, which was disappointing given the nature of the problem. Update: After posting this review, SKIMS reached out and issued a full refund. I appreciate that they ultimately resolved the issue in a fair way. However, I believe situations like this should be handled at the initial support stage.
I am so glad we were able to get this resolved for you. Your trust means a lot to us, and I hope this resolution reinforces our commitment to your satisfaction and peace of mind. We invite you to provide any additional feedback on TrustPilot. We hope that your experience may help reassure others who may be in a similar situation and seeking customer service support or guidance. Thank you so much for your time!
I love skims shapewear. Great compression. I give them 4 stars because after wearing them for a few months the stitching starts to come undone. I even sized up hoping it would fix the problem and the one I wear the most has stitching that is undoing. Make them more durable please skims because they are great.
Had a delivery issue, and the customer service is awful, they told me to contact the courier when legally my contract is with skims
We recently bought a SKIMS hoodie directly from the SKIMS website (not a reseller) for $192 believing the quality of it lined up with their marketing. When we received it, there is a hanging tag on it with an $80 price tag. Not Cool at at.
Purchased the T shirt bra from SKIMS. Worn occasionally but showed wear after 4 months. Customer service said it’s outside their 90-day policy, so it seems the garment is only expected to last a few months. Disappointing.
I’m extremely disappointed with SKIMS. What used to be one of my favorite brands has completely gone downhill in both product quality and customer service. The material is not what it used to be, there has clearly been a change, whether in sourcing or manufacturing, because these items do not hold up. I’ve had multiple bras come apart at the seams after minimal wear. This is not a one-off defect; it’s a pattern across more than one order. For the price point, this is completely unacceptable. What’s even worse is the customer service. I have reached out multiple times, provided photos more than once, and instead of taking accountability or offering a real solution, I’ve been met with repetitive, unhelpful responses asking for the same information over and over again. There is no ownership, no urgency, and no real effort to resolve the issue. To make matters worse, they have now completely stopped responding. This is not the first time either, I’ve had past inquiries on separate issues where they simply never replied at all. That shows a clear pattern of ignoring customers rather than supporting them. At this point, it’s not just about a refund, it’s about a noticeable decline in quality and a complete lack of accountability. If materials have changed or vendors have shifted, customers deserve transparency. Ignoring repeat issues and failing to respond is unacceptable and unprofessional. I can no longer recommend this brand. Between the failing product quality, being ignored as a customer, and the frustrating, ineffective support, this has been a complete letdown.
I have tried to purchase from this company three times, and all three orders were canceled without any reasonable explanation. This clearly shows a lack of organization, poor inventory control, and a dysfunctional website. My last order was: Order SB31033620. If you’re buying something simple, you might get lucky. But in my case — and in all three attempts — I was placing orders of $700 or more, using my long-standing Shop account and my usual shipping address. Still, every order was canceled. Customer service is no better. They simply respond with meaningless explanations and fail to resolve anything. In short: I will never buy from them again. A very poor experience. ⚠️ BE VERY CAREFUL before purchasing.
The clothes are great, but shipping took nearly two weeks. Don't order if you're in rush
So I purchased a bra from Harrods Skims, and it probably's the worst bit of underwear. I've ever purchased the strups on the bra. Are twisted soon as you put it on Obviously a issue with the iteam Dont waste your cash. On Skims
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