SKIMS (skims.com) has a 2.4 out of 5 rating on OK.one, based on 188 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 56% of reviews are 1 star, a relatively high share; The business has replied to 22% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-27.
Most reviewers were somewhat happy with their experience overall. Consumers generally find the delivery services to be very fast and reliable across different regions. Many people deeply appreciate the comfortable fit, soft fabrics, and overall pleasant online shopping journey. Shoppers frequently mention that the clothing comes in wonderful colors with great design choices. Some reviewers were not happy with customer service and experienced delayed response times when seeking help. Shoppers also noted frustrating issues with items falling apart, poor stitching, or seams coming undone quickly. Additionally, a few individuals encountered complicated return processes and missing parcels during the delivery stage.
Auto-generated from all reviews of this business. For reference only.Return payment never arrived, bank confirmed no transfer. Lack of communication, no proof, only empty promises and the 3–5 day deadline is over 30 days now. Completely unacceptable.
Thank you for sharing your feedback. We appreciate you highlighting this matter. We have reached out to you via email and look forward to assisting you!
they have really inventive clothes mostly size inclusive, but clothes are really hits and misses mostly. returns are easy, but refunds take sometimes months. cause we all have money galore.. that s huuuge negative for me.
Bought two bras but very unhappy for the items received - I’m B cup and the bra does not reflect true size. End up wanting to return yet it was a mind field to find how to return, the first customer representative was nice and kindly waived the return charge, apparently cost £13.00, but he only processed one return and I had to start the whole processing again to return both, and this representative does not waive the postage charge. All by conversation via an AI side, difficult to say the least, which made me swore I will NEVER buy from this site. Thanks but no thanks 🤦🏻♀️
Hi Fiona! I am so glad we were able to get this resolved for you. Your trust means a lot to us, and I hope this resolution reinforces our commitment to your satisfaction and peace of mind. We invite you to provide any additional feedback on TrustPilot. We hope that your experience may help reassure others who may be in a similar situation and seeking customer service support or guidance. Thank you so much for your time!
i love all my skim briefs, but I thought I would try the mesh and they just arrived with a hole by seam. Hoping to return. Kurt
Hi Kurt! Thank you so much for taking the time to share your review with us! Your feedback is incredibly valuable as we strive to provide exceptional service to all our customers. I truly hope that our interaction left a positive impression. We genuinely appreciate your continued support and loyalty to SKIMS, and we look forward to serving you again in the future!
Order cancelled by SKIMS’ “risk system” despite being a legitimate purchase — with funds initially held and zero clear explanation provided. Customer support was generic and unhelpful, simply advising me to reorder (which I won’t be doing). No accountability, no transparency, and no effort to resolve what is clearly a false fraud flag. If your systems can’t distinguish between genuine customers and risk, that’s not “security” — it’s poor process and a frustrating customer experience. Lost confidence in the brand and won’t be purchasing again.
I returned my order on March 3rd, and it was delivered back on March 5th (confirmed by tracking). Since then, I’ve received no refund and absolutely no response. I contacted customer service multiple times, but they completely ignore my emails. This is extremely unprofessional. Honestly, their lingerie is not even worth the money or the hassle. Poor service and disappointing quality. I would not recommend ordering from them at all, especially if you ever need to return something.
If I could rate them 0 stars I would. Absolutely horrendous customer service, no phone number to phone, battle with an AI bot to get through to a real advisor, who then doesn't answer or respond for weeks on end. The company owe me about £1000 of refunds and it has been over a month since I have returned the items. DO NOT USE.
I ordered a pair of pyjamas for £94, after a couple of washes the colour dulled completely and the entire thing bobbled up. It totally lost any shape or form despite washing it according to the instructions provided. I contacted skims and they offered me a 15% refund which seems completely disproportionate considering the cost and the promise of quality. Really disappointed and the way customer service dealt with me was so upsetting.
So easy to navigate and never anything but great shipping times and awesome product.
I am extremely disappointed with my experience with SKIMS. Although I properly registered my return through the returns portal, I have yet to receive a refund—despite several months having passed. Attempts to resolve this issue have been incredibly frustrating, as multiple emails to customer service have gone unanswered. At this point, obtaining my refund has felt nearly impossible, which is both unacceptable and deeply disappointing.
I spent €97 on the SKIMS Ultimate Balconette (36A) because it’s unavailable at Brown Thomas and requires a pricey online order. After doing extensive research and verifying my size in-store with other models, I expected premium quality. I got the opposite. The Problem: Structural Defect: An internal metallic component is improperly positioned, pressing into my skin and causing physical pain. Sizing Fail: Despite a 36A fitting perfectly in other SKIMS models that they had in Brown Thomas, the cup on this specific bra was notably larger than expected. There is zero consistency in their manufacturing across different lines. The "Solution": When I reported these faults, SKIMS sent a return label that forces me to lose €30 in shipping fees. I’ve had far better quality, fit, and comfort from Intimissimi and Uniqlo at one third of the price. SKIMS is a masterclass in marketing, but a failure in manufacturing. They expect the customer to pay for their quality control mistakes. Don't fall for the hype. Save your money. And purchase better quality
Great products all around! I've ordered everything from intimates and undergarments to stylish outfits from SKIMS and there's not a single thing I've recieved that I have not liked/loved! Quality material, comfortable and fits true to size (size guides are accurate) it's just a great brand with a fair price point for its quality plus I just feel fabulous in it!
Ordered two packs of underwear from Skims. Waited 2-3 months, only one arrived. Customer service admitted it was their mistake and still haven’t sent the missing pack. All they offered was a 25% coupon. Really disappointing. It’s been 15 days since then.
The app states that my order was delivered on 3/5, but it wasn't. I messaged them multiple times notifying them of this and it is still not resolved, no refund, no reshipment. Today is 3/14 and I have gotten nothing but the run around from customer service, which is comprised of AI and robots. As far as I can tell, they took my money and there is zero recourse. I'm not happy and am extremely disappointed.
Bought the lace cami and boy shorts set for my girlfriend as shes always wanted them, the fabric is amazing quality, amazing breathability, stretch and fit. However, the price is a lot £80 for such a small amount of fabric surely the manufacturing and fabric cannot cost nearly that much maybe worth about £40 max. But, its made my girlfriend happy and means plenty of comfy warm nights together. Amazing set too.
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