SKIMS (skims.com) has a 2.4 out of 5 rating on OK.one, based on 188 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 56% of reviews are 1 star, a relatively high share; The business has replied to 22% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-27.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers generally find the delivery services to be very fast and reliable across different regions. Many people deeply appreciate the comfortable fit, soft fabrics, and overall pleasant online shopping journey. Shoppers frequently mention that the clothing comes in wonderful colors with great design choices.
Some reviewers were not happy with customer service and experienced delayed response times when seeking help. Shoppers also noted frustrating issues with items falling apart, poor stitching, or seams coming undone quickly. Additionally, a few individuals encountered complicated return processes and missing parcels during the delivery stage.
Auto-generated from all reviews of this business. For reference only.
The product quality is terrible after using the pantiesthe start to unglued from the botton, i don't even place this items in the dryer machine and they did that I contacted the customer services and because I past the 90 days policy by 7 days they did nothing about is I fought with them via chat and they cancell the chat I was so frustrated that I start email and the said the same tingh over and over. They were uncapable to reconize the poor quality of this product. I wont never by anything from this company.
I love the many options that Skims offers its customers. This particular shirt (I ordered a medium, which is my usual size in T-shirts) was VERY tight. Other than that, the material is soft, and the design is adorable. It's more of a pajama top now, though, because it's so tight.
Great customer service! Pearl answered my questions very quickly and thoroughly. I was able to order a new item with ease. Thank you! Will definitely continue ordering SKIMS merchandise for it’s excellent quality and top notch customer service.
Awful Customer service! I haven’t received my parcel! I have been told on the 17th of Feb that I would be receiving a reply from the Customer service team! Today is the 27th and I have emailed them every single day for a response and no reply! Shocking from SKIMS! Supposed to be Kim Kardashian’s brand isn’t it? Not looking good! If I don’t get a reply within the next 24 hours, I’ll be going to my bank and reporting this directly
This is the only undergarment line I wear now, exceptional quality, and comfort
I’m a repeat customer at Skims and love all of the things I’ve purchased. I’ve turned others towards scams, and they also are converts. My niece won’t wear anything but your product of line and was super excited when she went to the store in Chicago and got to try on all of the items there in person. I continue to be impressed with the above and beyond customer service that you offer, which makes shopping online so much more pleasant. Please don’t discontinue the cotton Jersey line. 5 stars all around: customer service, quality of products and durability and comfort.
i always love my purchases from skims. i still have items that are 2 years old still like new despite wearing them many, many times. their clothes are very soft and well made. they are absolutely worth what you pay for them. i will buy again and again if the quality stays the same! i just bought a few things in store last week!
700 USD missing from refun processed over nearly 3 months...
This concerns an order placed in November, received on 15.12.2025. I requested a return on 20.12.2025, but the return portal was not functioning properly. It took SKIMS over a month to generate a usable return label - customer service responses were slow and inconsistent throughout.
As soon as the label was finally issued in mid-January (15.01.2026), I returned the items (19.01.2026). The parcel was delivered to their warehouse (22.01.2026)
SKIMS processed only a partial refund.
I was then informed that one item was allegedly “missing” from the return. However, they have refused to provide any evidence to support this claim - no warehouse intake report, no recorded weight of the parcel upon arrival, and no video documentation of the package being opened.
Nearly $700 USD remains unpaid!!!
They are withholding a significant amount of money while declining to provide proof for their allegation.
The products themselves were fine. The return handling and lack of transparency were not.
Skims return policy is set up to force people to spend more money. they don’t do exchanges however i ordered 2 Cheeky briefs size large color sienna- the boxes were labeled correctly however both contained thongs size xx small in clay.
they refunded me for the items right away however, when you buy three pairs of underwear, cost is $39- otherwise they’re $20 each! So although they refunded me for two pair if I want to purchase what I originally ordered I’m gonna have to pay full price or buy an additional pair to enjoy $39. by the way, they told me I could keep or donate the incorrect items- laughable! but what am I gonna do with a size extra extra small when I wear a large in the wrong cut and the wrong color? These obviously are the underwear that don’t sell,… I get it you have shareholders and have to make your operating profit, but come on Kim stop ripping your customers off! This policy is NEFARIOUS!
Everything I have ever ordered/been gifted from Skims over the past 5 years is HORRIBLE quality. I have had t-shirts, long sleeves, and boxers that within a month have holes in the armpits and the cuffs. I have 3 different pairs of boxers that the little sewn on tag completely just fell off. I cannot believe how low quality the materials are for how expensive it is.
I’m happy again but return policy in EU needs an update
Since delivery from Europe, standard delivery is fast and smooth. Please update your return policy regarding to European law. Items bought on sale can be returned.
Ordering was easy. I love my bras! I had an issue with one of them, and customer service made it easy for me to return by sending me a return label free of charge.
i love the skims line. always sleek and i feel good in it. but sometimes sizes vary of the xs and small. sometimes it fit sometimes it's too small. but i still continue to buy.
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