SKIMS (skims.com) has a 2.4 out of 5 rating on OK.one, based on 188 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 56% of reviews are 1 star, a relatively high share; The business has replied to 22% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-27.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers generally find the delivery services to be very fast and reliable across different regions. Many people deeply appreciate the comfortable fit, soft fabrics, and overall pleasant online shopping journey. Shoppers frequently mention that the clothing comes in wonderful colors with great design choices.
Some reviewers were not happy with customer service and experienced delayed response times when seeking help. Shoppers also noted frustrating issues with items falling apart, poor stitching, or seams coming undone quickly. Additionally, a few individuals encountered complicated return processes and missing parcels during the delivery stage.
Auto-generated from all reviews of this business. For reference only.
I love all of the Fits Everybody tshirts and under wear. I wear them at work layered or not . I wear them when I travel anywhere in the world (Mongolia , Antarctica, Iceland , Italy…)They are the perfect shirts long sleeved or short sleeved …I can pack 4 different colors that are extremely lightweight and perfect! and they are easy to wash in a hotel room as they dry quickly.
I am also in love with the one piece support undergarments with a brief and high back that smooth every thing! Bring back please ;)
I am wearing both the under garment and shirt long sleeved shirt in the lovely green blue right now !
I have been wanting to try Skims shape wear for a while so for Christmas I bought the plunge thong bodysuit in Sienna and I love it. It fits perfectly and is comfortable even for all day wear, it smooths out all the right places and feels great. Highly recommend.
Always top notch quality products, VIP shipping and customer service, and free shipping! I've loved every item I've bought, which has been a lot!! 🙌💯💯⭐️⭐️⭐️⭐️⭐️
Disappointing Fit for Larger Sizes – Hope for Improvement
I placed my SKIMS order on Oct 29, 2026, excited to try out their bras since SKIMS is one of the few (bigger) brands that offer my size, 36G (= 36DDDD). I. purchased four bras that were on sale for $25 each: the Wireless Form Push-Up Plunge Bra, Wireless Form Square Neck Bra, Wireless Form T-Shirt Demi Bra, and the Weightless Demi Bra. The no-returns policy was clear upfront, so I knew I couldn't send them back, but I was hopeful since the price was good and the variety would help me find something comfortable with this brand.
The checkout process was smooth without any issues, and my order arrived on time as promised in the confirmation email. So far, everything was find with the shopping experience itself.
Where I was most disappointed was with the bras. Not a single one fit properly. I've been waring the same size for a few years now and have successfully purchased bras in this size from various other brands, so I expected at least one of these SKIMS bras to work. Unfortunately, 3/4 bras were so low cut that they caused a significant amount of spillage. (Meaning if I so dared to even move too fast, my breasts would fall out.) I didn't expect the cut to be overly high or anything, but the cups didn't prove enough coverage at all. Alongside this, the band felt quite tight. Not so tight I couldn't clasp it, but tighter than usual. Typically, I'm able to fasten bras on the second or third row of hooks comfortably, but with these SKIMS bras, I found myself clipping them on the very last row, which is not ideal for long-term wear.
The fourth bra, the Weightless Demi Bra, initially seemed like it might work. I wore it for a day to see if it was a contender for future purchases. The bra unclipped itself while I was out and about, which was embarrassing and inconvenient. To make matters worse, after only two or three wears, the underwire started poking through the fabric, making it uncomfortable and unusable.
Overall, I’m not majorly disappointed because this has long been a recurring issue for bigger-chested women, and SKIMS doesn’t seem to be an exception. While I love the color range and appreciate the brand’s effort to cater to larger sizes, the fit just isn’t there. Since these bras were final sale (and I was aware of that at the time of purchase) I plan to donate them rather than keep something that doesn’t work for me.
I really hope SKIMS continues to improve their sizing and designs so that in the future, they offer bras that not only come in my size but also provide proper coverage and comfort for fuller busts. For now, I’m still searching for a brand that meets these needs.
Achtung! Retoure wird trotz Nachweis nicht akzeptiert
Although I registered my return in the returns portal and provided proof that the goods had been delivered to the logistics center in belgium, I have still not received a refund (3 months later!!!). Please be careful when paying via PayPal. You are not insured in such cases.I am really disappointed and angry. I have lost 300 euros for goods that I sent back.
I like the clothes and the quality is great. However, the free shipping option is very slow and packages seem to get lost quite often. As an Onyx member, I expected free shipping, but switching to DHL still requires an additional fee.
Returns are also quite expensive — if something doesn’t fit, the DHL return cost can be nearly half the price of the item. Because of this, I feel hesitant to try new products.
Very disappointed with my experience with SKIMS. My order was marked as delivered but I never received the package. I contacted customer service for help and instead of resolving the issue quickly, I was told to wait several more days for an investigation.
I’ve already waited and checked everywhere around my property and with neighbours, and the package is still missing. The response from customer service felt dismissive and unhelpful, especially considering this is an expensive order.
For a brand like SKIMS, I expected much better customer support and accountability when something goes wrong with delivery. Unfortunately, this experience has been extremely frustrating and disappointing.
Ordered a few items. Among these were a pair of underwear and matching bra. When I received my package, the bra was missing. I reached out to customer service as I had not been informed previously of a partial shipment or anything like that, so I was expecting it to still arrive. Got a response after like two business day and wouldn't you know it - now the bra is out of stock! Why did I have to reach out to you to get told this? Were you even going to tell me?!
I'm sending everything back and taking my business elsewhere. This was my first experience shopping with you, needless to say I won't be back.
Product is fine but customer service is horrible. My second purchase (loved the first) came with a tear in the pants. Getting them to accept the return is filled with obstacles starting with wanting more photos than I took on a family vacation! Next time I will buy it through Nordstrom’s which everyone knows has excellent customer service.
At age 64 I purchased my first pair of bra and underwear from SKIMS... To say that I am satisfied wouldn't even begin to describe my stat of mind!
My purchase included the back smoothing bra in jasper and a pair of 'boy' shorts. The color matches my skintone to a fault!!! The softness of the merch is nearly like a baby's whisper... And... AND they're comfortable!
I'm hooked!
I have purchased once. Sizes are not accurate, look at reviews and even then not accurate. Product I received was quality fabrics, bonus!
Customer service 100% horrible. Does not represent the brand well. If you have issues with anything kiss your hard earned $ goodbye!
I’m disappointed because I assumed celebrity product would want their name backed by quality standards, not so! I hope owner looking into this and opening their eyes!
Beware!
I ordered the SKIMS BODY BUTT ENHANCING PADDED BRIEF, and lo and behold I didn't know I was ordering SATELLITE DISHES for my A**!! These things are unrealistically huge!! Very disappointed and they were FINAL SALE! BECAUSE THEY WOULDNT EVEN WANT THEM BACK! Your company is doing well why wouldn't you address a disappointment such as this. I don't have Kim. K money if I did I wouldn't have bothered with this email! or have a problem with you keeping my money! for something that's
going in the trash!!!
MRJ.
The service online is fast and simple. Order what you want or think you need.
The only complaint I do have is the quality of the many items I had purchased had declined.
The bra’s fall apart after 3 washes (yes, I follow the cleaning instructions) and the lounge wear seems to need more quality control. Very disappointed in this company! I’ve seen a lot of her items at Ross or other store similar. When she first came out it was great. Now now.
Ordered a number of items, most were too small. Sent a number back, all except one were refunded, one item was not refunded as they claimed it was on “final sale”. It definitely wasn’t, I checked this before ordering. Trying to get a refund has been impossible - multiple emails unanswered, when they finally answer after chasing repeatedly the answer is AI, endlessly informing me of how to obtain a refund when I have already tried, absolutely useless and I am very fed up to lose the cost of the non-refunded item. Will not order from them again. Edited to say: within an hour of this review I have finally been advised that they will issue a refund. There are multiple reviews here with the same issues I have raised and many people have clearly given up in frustration - suggest the best way to get them to respond is to use Trustpilot.
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