The ABSOLUTE best, caring, human, understanding!
I share an epic story with DiscoBrakes and I will never be able to give them all the thanks they deserve. I've bought them a CarbonCycles rigid fork for the bike I'm building. The price was what I was expecting, they are in England, I'm in France, the delivery will be quick. It's due for the next week-end, I'm not working, everything is perfect. I see on the tracking that finally, the parcel will arrive even quicker. I'll not be here, but I imagine the transporter will leave a message and the parcel at the post office. Oooh boy, how wrong was I ! Be careful, because now, all hell breaks loose ! The parcel was to be delivered the 8th of August (sent the 4th). I ask UPS to give it to me the 12th. Today, the 25th, still no parcel, epic story, twists everywhere, I've written another rating for UPS, you'll find it also on Truspilot (see my profile, I'm not authorized to put links). All these days with waiting, false joys, endless and grotesque phone calls. I was telling all of that to BikeFridge/DiscoBrakes day after day. And I was very happy to discuss with the best support you'll ever know, from Rasheda and Dinesh. Everytime (and I mean it), everytime, I had quick answers, everytime that was accurate (that's stressful to ask something and to have an answer that doesn't give all the wanted informations). I'm an hotliner, so I know what is good for the client, and I can assure you that Rasheda and Dinesh are at the top ! So, even if I didn't get the fork (I got a refund, quickly of course), I could have plenty of support and be relieved at each of my messages. That's the first time for me there are so many problems with a delivery and that's also the first time I can experience such a nice support from a company (many are good but DiscoBrakes is at another level). The Evergreen would be stuck again in the Red Sea if it was to carry all of the thanks I want to give them, and they already know that ! :D To sum up : you can trust DiscoBrakes ! Veeeeeeeeeeeery nice ! Huge thanks ! ;) W.