Unreliable, do not recommend Michelle
I was connected to provider Michelle after purchasing a package for a letter. Michelle did not call me at the scheduled time even though I had filled out the forms. I received automated text messages prior to the call with inaccurate session times, which created confusion. There was no clear instruction. I haven't been able to reach anyone from support. I was sitting here during my session time, with submitted forms, sending messages with no response. I will be filing a chargeback report and going with another service. This has been really disappointing and a complete waste of time.