Very easy and straightforward process
Very easy and straightforward process. Very happy with the ease of it!
About Pettable ESA
Data updated- Website
- pettable.com
- Category
- Health & Medical
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 92% (22/24)
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About this business
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Written by the business, not verified by us.Is Pettable ESA legit?
Pettable ESA (pettable.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. 87% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 92% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-29.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpful staff and simple, straightforward processes for obtaining their documentation quickly. Consumers frequently mention that professionals are caring, attentive, and thorough during scheduled phone consultations. People feel completely supported and respected throughout the entire journey, making the service smooth and stress-free. Some reviewers were not happy with customer support and communication and response delays. A few people also mentioned difficulties obtaining refunds or experiencing unhelpful staff behavior during evaluations. Others experienced scheduling obstacles and felt that responses were lacking when they needed extra assistance.
Auto-generated from all reviews of this business. For reference only.What people say
Thanks to Pettable I was able to get my…
Thanks to Pettable I was able to get my animals ESA approved for my living situation. The process was fast and easy. You talk to a real clinician and I got my ESA letter the next day. Highly recommend!
A positive experience.
They were caring and understanding of my needs. I really appreciate it.
5 stars
There were plenty of different times to choose from. Excellent communication from the provider. The feedback was super helpful. I will definitely return to Pettable. They have great professionals on board.
Reply from Pettable ESA2026-08-26
Hi Cee, Thank you so much for your wonderful feedback! We’re glad to hear that you found plenty of appointment options and experienced excellent communication from your provider. It’s especially great to know that the feedback you received was helpful and that you plan to return to Pettable in the future. We truly appreciate your confidence in our professionals and your continued support! Thank you for trusting Pettable for your ESA needs! Warm regards, The Pettable Team
I had a great experience getting my ESA…
I had a great experience getting my ESA letter through Pettable. The process was simple, professional, and easy to understand. Everyone was helpful, and I received my letter quickly without any unnecessary stress. I highly recommend Pettable to anyone needing a legitimate ESA letter!
Reply from Pettable ESA2026-08-25
Hi Chyvonnev, Thank you so much for sharing your experience! We’re thrilled to hear that the process was simple, professional, and easy to understand, and that our team was helpful throughout. It’s wonderful to know that you received your ESA letter quickly and without unnecessary stress. Providing a smooth, straightforward experience is exactly what we strive for. We truly appreciate your recommendation and are grateful you took the time to share your kind feedback. Thank you for trusting Pettable for your ESA needs! Warm regards, The Pettable Team
Prompt and Concise
Everything was timely and straightforward. The doctor I met with over the phone was kind attentive and asked me thorough questions. The letter was approved by my complex immediately and even if it wasn’t, I felt supported the whole time and would’ve been comfortable asking for more help.
Reply from Pettable ESA2026-08-25
Hi Kitty, Thank you so much for sharing your experience! We’re glad to hear that the process was timely and straightforward, and that your doctor was kind, attentive, and thorough during your consultation. It’s wonderful to know that your documentation was approved by your complex right away and, even more importantly, that you felt supported throughout the process. Knowing you felt comfortable reaching out for additional help if needed means a lot to us. We truly appreciate your kind words and thank you for trusting Pettable for your ESA needs! Warm regards, The Pettable Team
I would write negative star if I could
I would write negative star if I could! DO NOT GO WITH THIS COMPANY! The letter I received had inaccurate information regarding the laws that protect ESA animals and also did not contain the basic information needed to demonstrate my animals are ESA animals. This caused me to get a citation from my village and I had to get a lawyer to fight. I contacted the provider to ask her to redo the letter with the accurate information and she told me to zelle her money to her personal zelle to redo the letter. She did not redo the letter. I asked for a refund from Pettable and they said, their accounting system would not allow them to refund me. I paid for a service and all I got was frustration, disappointment, stress and anxiety about losing my animals, a citation and lawyer fees and they refused to just refund me my money. DO NOT TRUST Pettable, as they clearly DO NOT vette their providers.
Always a great experience
Always a great experience. I love my therapist who has been the same since 2024. Great customer service and response times. I highly recommend them!
Reply from Pettable ESA2026-08-25
Hi Jennifer, Thank you so much for your continued trust in Pettable! We’re thrilled to hear that you’ve consistently had a great experience and that you’ve been able to work with the same therapist since 2024. It’s wonderful to know that you’ve also been happy with our customer service and response times. We truly appreciate your loyalty and your recommendation! Thank you for trusting Pettable for your ESA needs! Warm regards, The Pettable Team
Excellent Experience with Kya Miller, LICSW, LCSW
I had an excellent experience with Pettable and Kya Miller, LICSW, LCSW. The entire process was clear, professional, and remarkably fast. I first learned about Pettable on Monday, signed up for the service on Tuesday, had my consultation with Kya on Thursday, and received my documentation shortly afterward. By Friday, I was already completing the animal addendum with my landlord. Kya was professional, kind, and very helpful throughout the process. She clearly explained what I needed to complete before our consultation, responded promptly, and made the entire experience straightforward and comfortable. I especially appreciated how quickly everything was handled while still feeling genuine and professional. I am very satisfied with my experience and would definitely recommend Pettable and Kya to anyone who legitimately needs help with ESA documentation.
Reply from Pettable ESA2026-08-25
Hi Azat, Thank you so much for sharing such a detailed and thoughtful review! We’re thrilled to hear that your experience with Pettable and Kya Miller, LICSW, LCSW was clear, professional, and remarkably efficient from start to finish. It’s wonderful to know that Kya was kind, responsive, and thorough in guiding you through each step while making the process feel comfortable and genuine. We’re especially glad that the quick turnaround allowed you to complete your housing documentation promptly. We truly appreciate your recommendation and your trust in Pettable and Kya for your ESA documentation needs! Warm regards, The Pettable Team
Unreliable, do not recommend Michelle
I was connected to provider Michelle after purchasing a package for a letter. Michelle did not call me at the scheduled time even though I had filled out the forms. I received automated text messages prior to the call with inaccurate session times, which created confusion. There was no clear instruction. I haven't been able to reach anyone from support. I was sitting here during my session time, with submitted forms, sending messages with no response. I will be filing a chargeback report and going with another service. This has been really disappointing and a complete waste of time.
Juan was fantastic
Juan was fantastic! I’d work with him again.
Reply from Pettable ESA2026-08-25
Hi Madcelt, Thank you so much for sharing your feedback! We’re thrilled to hear that Juan was fantastic and made such a positive impression. We’ll be sure to pass along your kind words to Juan. We truly appreciate your support and are glad you had such a great experience with Pettable. Thank you for trusting Pettable for your ESA needs! Warm regards, The Pettable Team
Best ESA issuer ever!
Best ESA issuer ever!! Pettable rocks. I've had 3 apartment communities approved of their letters. 10/10
Reply from Pettable ESA2026-08-25
Hi Haley, Thank you so much for the amazing feedback! We’re thrilled to hear that you’ve had such a positive experience with Pettable and that our documentation has been accepted by three different apartment communities. A 10/10 recommendation truly means a lot to us! We’re grateful for your continued trust and are so happy Pettable has helped make your housing experiences easier. Thank you for trusting Pettable for your ESA needs! Warm regards, The Pettable Team
Go See Kya Miller — She Truly Listens & Cares
I had such a positive experience with Kya Miller, LICSW, LCSW. She was incredibly attentive, patient, considerate, and genuinely caring. I always felt listened to and never rushed or dismissed when sharing my concerns. She took the time to understand my needs and made me feel comfortable and respected throughout the process. She was also very thoughtful and supportive, and I truly appreciated how seriously she took my concerns. I’m very grateful for the care and kindness she showed me, and I would absolutely recommend her to anyone looking for someone who is compassionate, understanding, and genuinely invested in helping her patients.
Reply from Pettable ESA2026-08-18
Hi Adrianna, Thank you so much for sharing such a thoughtful experience! We’re truly glad to hear that Kya made you feel heard, respected, and comfortable throughout the process. Her patience, attentiveness, and genuine care are qualities we deeply value, and it means so much to know they made such a positive impact on your experience. We’re grateful to know you felt your concerns were taken seriously and that you received the compassionate and supportive care you deserved. Your kind words and recommendation mean a great deal to us! Thank you for taking the time to share your feedback and for trusting Pettable for your ESA needs! Warm regards, The Pettable Team
Satisfied customer.
I want to convey my consistent satisfaction as a valued client of Pettable ESA. Throughout this entire period, I have consistently found the level of engagement and responsiveness from your team to be exemplary. My concerns and specific requirements have not only been acknowledged but genuinely understood and thoroughly addressed, creating a truly supportive experience. This attentiveness has, without exception, led to the consistent fulfillment of my needs, which I greatly appreciate and value.
Reply from Pettable ESA2026-08-17
Hi there, Thank you for taking the time to share such wonderful feedback about your experience with Pettable. We’re thrilled to hear that our team has consistently been responsive, attentive, and committed to understanding and addressing your specific needs. Knowing that you’ve felt supported and that our service has continued to meet your expectations is incredibly meaningful to us. We sincerely appreciate your continued confidence in Pettable and are honored to support you along the way. Thank you for trusting Pettable for your ESA needs! Best regards, The Pettable Team
Very Grateful
I was very stressed and having trouble with my apartment complex using PetScreening for my cat. Pettable was simple, easy and my healthcare provider was wonderful. My letter was approved without issue and I am extremely grateful!
Reply from Pettable ESA2026-08-18
Hi Olivia, Thank you so much for sharing your experience! We’re truly glad to hear that Pettable made the process simple and easy, especially during what sounds like a very stressful situation with your apartment complex and PetScreening. It’s wonderful to know that your healthcare provider was so helpful and that your letter was approved without issue. We understand how much peace of mind that can bring, and we’re grateful we could help make things easier for you and your cat. Thank you for taking the time to share your feedback and for trusting Pettable! Warm regards, The Pettable Team
This is my third year working with the team
This is my third year working with the Pettable Team. The staff and Doctors have been thoughtful and professional.
Reply from Pettable ESA2026-08-18
Hi there, Thank you so much for sharing your experience! We’re truly grateful to know that this is your third year working with Pettable. It means a great deal to hear that our staff and providers have consistently been thoughtful and professional throughout the years. We sincerely appreciate your continued trust and support! Thank you for taking the time to share your kind feedback and for trusting Pettable for your ESA needs! Warm regards, The Pettable Team
They’re tryna get as much money out of…
They’re tryna get as much money out of you as possible, you will be charged additional fees for services they claim are included. And if you don’t pay your letter is practically worthless
Reply from Pettable ESA2026-08-15
Hi Victoria, Thank you for sharing your feedback. We're sorry to hear that you felt frustrated by the costs associated with your experience and that the services included in your purchase were not clear. We strive to be transparent about what is included with each package and when additional services may be available or recommended. We understand, however, that if those distinctions weren't clear, it can leave clients feeling surprised or misled. We'd appreciate the opportunity to review your experience and better understand which services and charges you're referring to. If you're willing, please reach out to our support team with the email address associated with your account so we can look into this directly. We take feedback about our pricing and communication seriously and appreciate you bringing your concerns to our attention. Thank you!
The doctor was very helpful and…
The doctor was very helpful and supportive what are you doing?
Reply from Pettable ESA2026-08-15
Hi there, Thank you so much for your kind feedback! We’re glad to hear that your doctor was helpful and supportive throughout your experience. Providing compassionate and professional support is exactly what we strive for. We truly appreciate you taking the time to share your experience and thank you for trusting Pettable for your ESA needs! Warm regards, The Pettable Team
Yes get it
It was not cheap but definitely worth it. Easy, efficient and fast!! I do recommend it 100%
Reply from Pettable ESA2026-08-11
Hi Grace, Thank you so much for sharing your experience! We’re glad to hear that you found the process easy, efficient, and fast, and that you felt the service was worth it. We truly appreciate your 100% recommendation and are grateful you took the time to share your feedback. Thank you for trusting Pettable for your ESA needs! Warm regards, The Pettable Team
Kya Miller, LICSW, LCSW
Kya Miller, LICSW, LCSW Is the best! She helped in a very timely manner and was a professional throughout the process. Thank you Kya!
Reply from Pettable ESA2026-08-11
Hi there, Thank you so much for sharing your experience! We’re thrilled to hear that Kya was timely, professional, and helpful throughout the process. We’ll be sure to pass along your kind words to Kya. We truly appreciate you taking the time to recognize her and share your feedback. Thank you for trusting Pettable for your ESA needs! Warm regards, The Pettable Team
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