Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Written by the business, not verified by us.
Is Pettable ESA legit?
Pettable ESA (pettable.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. 87% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 92% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-29.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpful staff and simple, straightforward processes for obtaining their documentation quickly. Consumers frequently mention that professionals are caring, attentive, and thorough during scheduled phone consultations. People feel completely supported and respected throughout the entire journey, making the service smooth and stress-free.
Some reviewers were not happy with customer support and communication and response delays. A few people also mentioned difficulties obtaining refunds or experiencing unhelpful staff behavior during evaluations. Others experienced scheduling obstacles and felt that responses were lacking when they needed extra assistance.
Auto-generated from all reviews of this business. For reference only.
I had a great experience! The process was quick, professional, and straightforward from start to finish. Doctor Kya Miller, LICSW, was respectful, efficient, and made everything easy to understand. I received my ESA letter promptly, and the overall experience was smooth. I would definitely recommend their services!
Reply from Pettable ESA2026-07-31
Hi Sofia,
Thank you so much for sharing your wonderful experience! We’re thrilled to hear that the process was quick, professional, and straightforward from start to finish.
We’re especially glad to know that Kya Miller provided respectful, efficient support and made everything easy to understand throughout your evaluation. It’s wonderful to hear that you received your ESA letter promptly and that the entire experience was smooth.
We truly appreciate your recommendation and your kind feedback. Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
Did not like the missed appointment/ rescheduling fee. Other than that, I was successful at getting my letter.
Also did not like having to sign up to trustpilot.
Reply from Pettable ESA2026-07-31
Hi Dauntmis,
Thank you for taking the time to share your feedback. We’re glad to hear that you were ultimately successful in obtaining your ESA letter. We also appreciate your honest comments regarding the missed appointment/rescheduling fee and the Trustpilot sign-up experience. Feedback like yours helps us better understand how we can improve the overall customer experience, and we’ll be sure to share it with our team.
Thank you again for sharing your thoughts, and we’re grateful for the opportunity to support you.
Warm regards,
The Pettable Team
I recently worked with Kya Miller, LICSW, to secure an Emotional Support Animal (ESA) letter for my cat, Meowry, and I cannot recommend her highly enough. From start to finish, the entire evaluation process was completely seamless and stress-free. Kya is incredibly personable, warm, and friendly. She immediately put me at ease during our consultation, creating a safe and validating space to discuss my mental health needs. It is clear that she is highly knowledgeable and deeply understands the therapeutic value that animals bring to our lives. She guided me through the legal and clinical frameworks of the ESA process with absolute professionalism while maintaining a deeply empathetic approach. If you are looking for a licensed professional who is both an expert in her field and genuinely cares about her clients' well-being, look no further than Kya Miller. She made a massive difference for Meowry and me!
Reply from Pettable ESA2026-07-29
Hi Cheri,
Thank you so much for sharing your thoughtful and heartfelt experience! We’re thrilled to hear that Kya provided such a warm, compassionate, and professional experience while helping you obtain an ESA letter for Meowry. Creating a safe, supportive environment where our clients feel heard and understood is exactly what we strive for.
It’s wonderful to know that Kya’s expertise, empathy, and clear guidance made the process seamless and stress-free for you. Knowing that she made such a meaningful difference for both you and Meowry truly means the world to us.
We sincerely appreciate your glowing recommendation and thank you for taking the time to share your experience. Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
Hi Greenlee,
Thank you so much for sharing your experience! We’re delighted to hear that you found the process very quick and easy. We truly appreciate you taking the time to share your kind feedback.
Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
Hi Mark,
Thank you so much for sharing your experience! We’re delighted to hear that you found the process easy and that you felt understood throughout your journey with us.
Providing a simple, supportive experience is exactly what we strive for. We truly appreciate you taking the time to share your kind feedback. Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
A Good amount of documents to sign but the process is swift and delivery is pretty quick even if you dont pay for expedited shipping.
Reply from Pettable ESA2026-07-29
Hi Jose,
Thank you so much for sharing your experience! We’re delighted to hear that you found the overall process swift and that your documentation was delivered quickly, even without selecting expedited service.
We also appreciate your feedback regarding the paperwork. We understand that there are several documents to review and sign, and they’re an important part of ensuring a secure and compliant process. We’re glad the experience still felt smooth and efficient for you.
Thank you for taking the time to share your kind feedback and for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
it was a good experience however they kept sending me an email and a text message every day just about to say that I had an appointment scheduled almost 5 days away. Other than that, it was a good experience.
Reply from Pettable ESA2026-07-29
Hi J. Reed,
Thank you so much for sharing your experience! We’re glad to hear that you had a good overall experience with Pettable.
We also appreciate your feedback regarding the appointment reminders. We understand that receiving frequent emails and text messages leading up to your appointment can feel excessive, and your input helps us improve the experience for our clients.
Thank you for taking the time to share your thoughts, and we’re glad the rest of the process met your expectations!
Warm regards,
The Pettable Team
Kya Miller was amazing to work with. She listen and was empathic to my situation and answers to the questions asked. I would highly recommend her for the right help you might need!
Reply from Pettable ESA2026-07-28
Hi Dale,
Thank you so much for sharing your experience! We’re delighted to hear that Kya was amazing to work with and that she took the time to listen, understand your situation, and thoughtfully answer your questions.
Providing compassionate and supportive care is exactly what we strive for, and we truly appreciate your recommendation of Kya. Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
I got timely answers to my questions but needed clarification on some answers. All questions and clarifications were handled quickly and professionally.
Reply from Pettable ESA2026-07-29
Hi Sandi,
Thank you so much for sharing your experience! We’re delighted to hear that our team responded to your questions in a timely manner and was able to provide the clarification you needed quickly and professionally.
Providing clear, responsive support is exactly what we strive for, and we truly appreciate you taking the time to share your kind feedback. Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
I’ve been working with Wendy Wright, NP for over two years and she has been wonderful. The service is always quick and the communication is clear. Pettable makes everything simple and stress‑free, and I truly appreciate the professionalism and care they provide.
Reply from Pettable ESA2026-07-27
Hi Daphne,
Thank you so much for sharing your experience! We’re delighted to hear that Wendy Wright, NP has been such a wonderful provider over the past two years. It means a great deal to know that you’ve consistently received quick service, clear communication, and thoughtful care. We truly appreciate your continued trust in Pettable and your kind words about the professionalism and support we provide. We’re so glad to have you with us!
Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
The entire process was professional and efficient. I connected very well with my LMFT and will recommend Pettable ESA to anyone who needs ESA services.
Reply from Pettable ESA2026-07-27
Hi Paul,
Thank you so much for sharing your experience! We’re delighted to hear that you found the entire process professional and efficient, and that you connected so well with your LMFT. Providing a supportive and positive experience is exactly what we strive for, and we truly appreciate your recommendation to others seeking ESA services.
Thank you for taking the time to share your kind feedback!
Warm regards,
The Pettable Team
Pettable is a quick, easy to use platform that was able to connect me with a provider for my babies to be registered in WA state. When I missed my appointment due to an issue with my phone shutting off (leading me to purchase a new device), I was able to message both the provider and Pettable support regarding the issue and the new urgency that missing my appointment caused my timeline for my apartment application. Pettable support was able to help get me scheduled with a new provider with a 24hr turnaround to help me with my situation. The provider handling my appt was very helpful by making me feel understood and listened to as I discussed my situation and experiences for my ESA. I was comfortable and felt at ease during my process and im sure other people will also. Will recommend to my family or friends in need of ESA support through Pettable.
Reply from Pettable ESA2026-07-27
Hi Jevigoth,
Thank you so much for sharing your detailed experience! We’re delighted to hear that Pettable was able to help you get back on track after the unexpected issue with your phone and missed appointment. We understand how stressful it can be when you’re working with a tight timeline for an apartment application, so we’re glad our support team could help arrange a new appointment with a quick turnaround.
It’s also wonderful to know that your provider made you feel understood, heard, and comfortable while discussing your situation and experiences. Creating a supportive and reassuring experience is exactly what we strive for. We truly appreciate your recommendation and your kind words. Thank you for trusting Pettable to support you and your beloved pets!
Warm regards,
The Pettable Team
I had a very positive experience working with Kya Miller, LICSW, LCSW. She was professional, compassionate, and helpful throughout the entire process. She clearly explained the steps, responded to my questions, and made sure my documentation was completed and uploaded promptly. I truly appreciate her patience, understanding, and support, especially because my housing timeline was very tight. I highly recommend her services to anyone seeking a caring and reliable licensed mental health professional.
Reply from Pettable ESA2026-07-27
Hi Alex,
Thank you so much for sharing your thoughtful experience! We’re delighted to hear that Kya was professional, compassionate, and supportive throughout the entire process. It’s wonderful to know that she clearly explained each step, answered your questions, and made sure your documentation was completed and uploaded promptly.
We understand how important timing can be when you’re working with a tight housing deadline, and we’re so glad Kya was able to provide the patience and support you needed during that time. Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
We applied for an ESA letter and the process was much easier than expected. The counselor Dr. Was prompt with the call and very compassionate in her questions. We got the letter within 24 hours as guaranteed. Thank you!
Reply from Pettable ESA2026-07-27
Hi Mindy,
Thank you so much for sharing your experience! We’re delighted to hear that the process was easier than expected and that your counselor was prompt, compassionate, and thoughtful throughout the consultation. It’s wonderful to know that you received your ESA letter within 24 hours as expected.
We truly appreciate you taking the time to share your kind feedback and for trusting Pettable to support you!
Warm regards,
The Pettable Team
Pettable ESA's website was easy to navigate. I was able to speak to a professional almost immediately. Kya Miller was very professional over the phone and she made me feel at ease. The letter arrived the same day, which I am super grateful for, and was very detailed with great information for my future landlord. I highly recommend this service.
Reply from Pettable ESA2026-07-27
Hi Kat,
Thank you so much for sharing your wonderful experience! We’re thrilled to hear that you found the Pettable ESA website easy to navigate and that you were able to connect with a professional so quickly. We’re especially glad to hear that Kya made you feel comfortable and at ease throughout your conversation. It’s wonderful to know that you received your letter the same day and that it provided the detailed information you needed for your future landlord.
Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
Pettable was really amazing and quick with helping me get my pups certified. I recommend this to anyone looking to do the same.
Reply from Pettable ESA2026-07-27
Hi Jessica,
Thank you so much for sharing your experience! We’re thrilled to hear that Pettable was able to help you get your pups’ ESA documentation quickly and smoothly. We truly appreciate your recommendation and are so glad we could make the process easy for you!
Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
Quick, easy, painless way to get my ESA letters. I have gotten two over the past few years. Kya Miller, LICSW, LCSW, helped me both times. She is wonderful. She asks great questions and has provided letters quickly. I fully recommend her.
Reply from Pettable ESA2026-07-27
Hi B.G.,
Thank you so much for sharing your experience! We’re thrilled to hear that you’ve found the process quick, easy, and stress-free, and that Kya has been able to support you both times you’ve used Pettable. It’s wonderful to know that Kya asks thoughtful questions and has consistently provided your letters quickly. We truly appreciate your continued trust and your recommendation of Kya!
Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
Everything was so well organized. Simple to fill out and called in a timely manner. My husband can now relax and feel better.
Thank you!
Reply from Pettable ESA2026-07-23
Hi Mimi,
Thank you so much for sharing your experience! We’re delighted to hear that you found everything well organized and easy to complete, and that you received a timely call from our team. Most importantly, we’re so glad to know that the process helped your husband feel more relaxed and at ease. Providing a smooth and supportive experience is exactly what we strive for.
We truly appreciate your kind words and thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
I haven’t received my ESA paperwork yet, starting to doubt what’s going on.
Reply from Pettable ESA2026-07-27
Hi Caroline,
Thank you for taking the time to share your feedback. We understand how concerning it can be when you're waiting for important documentation.
Our support team has since reached out to provide clarification regarding your ESA letter and to ensure your concerns were addressed. We appreciate you giving us the opportunity to review your case and make things right.
If you feel your concerns have been resolved, we'd be grateful if you would consider updating your review to reflect your experience. Thank you for choosing Pettable, and please don't hesitate to let us know if there's anything else we can assist you with.
Exceptional service - Pettable and Kya Miller, LICSW, LCSW
I had such an amazing experience with Pettable. Kya Miller, LICSW, LCSW was very caring, patient and exceeded all of my expectations. Her communication skills were superior! The process was smooth and they system was very user friendly.
Reply from Pettable ESA2026-07-23
Hi Christina,
Thank you so much for sharing your wonderful experience! We’re thrilled to hear that Kya was so caring, patient, and supportive throughout your journey. Her thoughtful communication and dedication to providing a positive experience are qualities we truly value.
It’s also wonderful to know that you found the process smooth and the system easy to navigate. We truly appreciate your kind words and are so glad that your experience exceeded your expectations. Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
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